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Holiday Inn Club Vacations Smoky Mountain Resort

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880 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Club Vacations Smoky Mountain Resort
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Showing 878: English reviews
Reviewed 29 November 2013 via mobile

Stayed here on a family vacation over Thanksgiving. Extremely nice rooms with jacuzzi tubs along with gas fireplace. Very comfortable all around. Pools, hot tubs, exercise room and game room. Very friendly and helpful staff. I highly recommend this hotel.

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Helpful?
2Thank strokerace25
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello,Storkrade25 Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest expectations...

Decatur, Alabama, United States
Reviewed 25 November 2013

We stayed 9 nights at Smoky Mountain Resort - Holiday Inn. The resort is beautiful and the staff is extremely friendly and helpful. The rooms are very nice especially the large tub in the master! It is beautifully decorated especially for the holidays. The resort is close to everything and they offer a variety of activities for guest. This time...

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4Thank Shirley P
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello,ShirleyP. Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest expectations...

Nokomis
Reviewed 24 November 2013

One again we stayed here and had the manager and one other person checking us in. They sure are a couple of cards. Got us really laughing and the check in was fun. Gave us an upgrade to a 2 bedroom villa with a nice big hot tub in master bedroom. The fire place makes it nice and cozy on...

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1Thank Rex_Sheryl
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, Rex_Sheryl Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest...

INDY
Reviewed 20 November 2013

This is the second time we have stayed her. We love it. Perfect location, We stayed in the one bedroom suite. It is huge. Very nicely decorated and a very comfortable bed. The staff was the best. Anything we needed we just asked they were happy to help. The room wasn't as clean as our first visit,( I just chalked...

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1Thank JBOPBOMBO
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, JBOPBOMBO Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest...

Tampa, Florida
Reviewed 18 November 2013

We stayed at the Holiday Inn Vacation Club for a week. Prior to this visit we always stayed in a cabin. I was disappointed we were not staying in a cabin on the way to Gatlinburg, but when we arrived to the resort I was very happy. I am very picky when it comes to cleanliness and odors. This resort...

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1Thank michelle d
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, Michelled. Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest...

Raleigh, USA
Reviewed 16 November 2013

This hotel has basically good rooms/units..they are converted from another time share and they are quite well appointed. They are not as nice as the Holiday Inn units in Myrtle Beach but still quite attractive. They are on a hill a few minutes from the main street/parkway in Gatlinburg. While the accommodation is pretty good the service was not the...

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4Thank neilmj
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, Neilmj Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest...

Land O' Lakes, Florida, United States
Reviewed 13 November 2013

We stayed at the Holiday Inn Club Vacation Smokey Mountain Resort in Gatlinburg, TN for a couple days and we had a very nice stay. We paid using our debit card which caused a security deposit or hold on our account of $115. I was anticipating this being refunded to our account immediately, but was informed it could take a...

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1Thank CGettys1022
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest expectations...

Baton Rouge
Reviewed 12 November 2013

My sister in law and I have gone every late Oct for the last 4 years to this resort. We go as Leaf Peepers and have been rewarded with wonderful weather and gorgeous leaves every time. The staff is always extremely helpful and courteous. They answer our questions about places around town and sights to see so pleasantly, even though...

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Thank Iammarcie2
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, Lammarcie2 Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest...

Fayetteville, Arkansas
Reviewed 12 November 2013

Poor customer service, did not know that I was to wash my own towels. When I ask Ron ( desk clerk) for a set of fresh towels...he was very rude and tlold me the unit has a washer and a single packet of soap. " this is a timeshare not a hotel". I said "really". Then Ron told me he...

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6Thank D R
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

I sincerely apologize that you had to experience such a negative interaction with Ron, this will be addressed, I assure you! As you and I discussed yesterday morning, 11/11/13, once you made me aware of the situation within 15 minutes of our conversation, there were 2 Housekeepers and our Maintenance Supervisor in your unit to address your room concerns. At...

ocean springs, ms
Reviewed 11 November 2013

We found the staff very friendly AND HELPFUL with all requests. We hosted some friends for the weekend and prepared meals in the condo. the kitchens were well equipped. It would have been helpful to have a list of kitchen equipment on the website so I wouldn't have brought things from home. Grilled out on one cold night and asked...

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Thank bjcossilver
HIClubSmokyMtn, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Thank you for taking time to review your recent stay. I truly do appreciate and value your comments both positive as well as the constructive. I assure you that I have read each and every review and have taken action on each one weather it is patting my team members on the back for the positive or correcting and training...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more   less 

Additional Information about Holiday Inn Club Vacations Smoky Mountain Resort

Address: 404 Historic Nature Trl, Gatlinburg, TN 37738-3300
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $227 - $471 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Club Vacations Smoky Mountain Resort 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg
Hotel Style:
#2 Top resorts Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
#8 Family Hotel in Gatlinburg
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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