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Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel

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Traveller (381)
Room & Suite (293)
Pool & Beach (42)

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About

#3 of 6 resorts in Gatlinburg
Location
Cleanliness
Service
Value
Nestled at the base of the Great Smoky Mountains in Gatlinburg, Tennessee, you'll find a mountain resort where you don't have to go far to experience the great outdoors - and the adventures that come with it. Smoky Mountain Resort is a lodge-inspired retreat with a quiet, yet convenient location next to Great Smoky Mountains National Park and near downtown Gatlinburg attractions. Our little guests love splashing the day away at the resort's pools, whirlpools and Splash Hollow, our interactive water feature. The mountain resort features a billiards room, arcade, fire pit, barbecue grills, a Fitness Center and the Mountaineer Center, which hosts even more activities and offsite excursions. Adventure outside the property and you'll find incredible Pigeon Forge and Gatlinburg attractions like Dollywood® and the Gatlinburg SkyBridge, which offers spectacular panoramic views of the mountains.
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Property amenities
Free parking
Free internet
Hot bath
Fitness Centre with Gym / Workout Room
Vending machine
Business Centre with Internet Access
BBQ facilities
Convenience store
Indoor pool
Pool / beach towels
Outdoor pool
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Sun loungers / beach chairs
ATM on site
Self-serve laundry
Washing machine
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Room features
Air conditioning
Additional bathroom
Private balcony
Seating area
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family Resort
Charming
Languages Spoken
English
1,107Review45Q+A100Room tips

Reviews
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RZirkelbach wrote a review Feb 2024
Hong Kong158 contributions129 helpful votes
The one-bedroom apartment was exactly what I wanted - a private place, in the heart of Gatlinburg, that I can use as a home away from home after business meetings in the area. There were some things that I really appreciated - Great wifi, dishwasher, great supply of dishes, cookwear, and utensils. There is also a washer and dryer in the one bdrm that I appreciated as well as dishwashing & washing detergent. The main strip was a short 5 minute walk away. it was like having a private apartment with the convenient of hotel amenities. There are a couple of things that were not as great. My fireplace did not work and the style was dated. - but these didn't change my experience at all. HOWEVER! there was one thing that great challenged my experienced - the gross sales tactics at check-in. When you arrive, you check in at reception, but after check in, you HAVE to walk over to another desk to collect the keys to your room. You don't simply get the keys at check-in. The reason? So the hotel can try to upsale you into buying shares with the resort. The lady tried to give me $160 towards live events in the area, but I just wanted to check into my room. She then offered me $200 in cash and really put the pressure on in an uncomfortable way. Again, I insisted that I simply wanted my keys to decompress in my room. It really felt like my keys were held hostage and I couldn't get my keys until I listened to all of her offers. When I didn't bite at her attempts, I got a long, cold, key processing time that I really could have lived without. It resulted in me avoiding the entrance area for the rest of my stay, preferring instead to enter and exit through another side door of the hotel. It.was.just.awkward. I go to Gatlinburg twice a year. This was my first time at this hotel. Because of this experience alone, the likelihood of my return is pretty low.
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Date of stay: February 2024
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HIClub Counselor, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 4 weeks ago
Our guest experience is priority and we’re sorry for the shortcomings encountered during your stay. We’d love to have you back! Thank you for your rating.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Happy traveler wrote a review Feb 2024
North Carolina3 contributions
We had a 3 bedroom unit, which was very spacious & had everything we needed. The kitchen was well stocked & unit was cozy-even had a fireplace! Location was perfect as it was an easy walk to downtown. We will definitely be back!
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Review collected in partnership with RCI
Date of stay: January 2024
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HIClub Counselor, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 2 Feb 2024
We're so happy to hear you enjoyed your stay with us! It's our great pleasure to be a part of families being able to kick back and relax, creating memories together to last a lifetime. Come back and see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travis G wrote a review Jan 2024
1 contribution2 helpful votes
This turned out to be the worst decision we have ever made. We travel for baseball and explained our situation to Jason who was giving the sales pitch for the club vacations. The way we understood the setup, we could use club points for resorts and hotels. THIS IS NOT THE CASE!! These points are only good for resorts. If you want to use them for regular hotel stays, the points have to be converted to IHG points for a fee. The guy completely lied to us. He said this program makes sense since we're travelling anyway. It doesn't. Our kids are not playing baseball in cities where there are resorts. I asked him to show us how we would book in Atlanta and he made it look like he was doing it with club points. This was a complete waste of time and money. And now I can't even get ahold of anyone in quality assurance to talk about it. They will lie to you to make a sale. Period.
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Date of stay: November 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from HIClub Counselor, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 16 Jan 2024
We are sorry to hear you had a bad experience. You can send your concerns and contact information to clubcounselor@HolidayInnClub.com. All feedback is appreciated, and we thank you for sharing your rating with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris W wrote a review Nov 2023
Connecticut573 contributions89 helpful votes
First and foremost, I am becoming more and more uncomfortable with the number of dogs being allowed to stay in the resort. I understand emotional support animals, but it is excessive, in my opinion. My biggest concern is allergies to the pet dander in my family. I'm worried we will no longer be able to stay at the resort that we paid quite a bit of money for. The front desk repeatedly assured me that a maintenance issue with the toilet in the primary bathroom would be resolved all week long, and when we checked out, it was still an issue. Being a Premier Platinum member, we were given wristbands, and we were told that they were reusable at all the resorts, but when I checked out, the front desk said I had to return it. I can tell you I don't want any wristbands in the future because I don't know how you clean something like that. I was also very disappointed with our room location and assumed that an owner would be given priority over rooms with better views. Our room overlooked the front entry underneath the reception canopy, so disappointing. The one positive thing I can say about our most recent trip was the treatment we received from Carrie. She remembered us from the previous year by name. The rest of the staff should take a lesson from how friendly she is and how she personalizes each guest to make them feel welcome and appreciated. I can't say enough about Carrie, she's one of the only reasons we overlooked the other issues we had during our most recent stay.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HIClub Counselor, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 6 Nov 2023
Thank you for your kind rating of Smoky Mountain Resort! We're glad you had a great visit with us and appreciate your feedback. It's our guests who tell us how to turn a pleasant stay into a fantastic vacation, and that's always our goal. Thank you for sharing your comments. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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EMSJ wrote a review Nov 2023
Weston super Mare, United Kingdom538 contributions236 helpful votes
Apart from the initial shock of not having a log cabin when checking in (photos on website) Oh that’s at our other vacation resort?? It all went well, we were approached only twice about signing up for a timeshare with lots of discounts for various restaurants etc, but when we explained politely that we weren’t interested they left us alone. So basically our log cabin :-))) is just like a suite in a upmarket hotel. We had a fully equipped kitchen large fridge & freezer a balcony looking at the mountains, sadly also the car park but better than the other side which just looked out at the road. We also had a small washer & dryer which I took full advantage of :-))) There are no restaurants etc on the site but easy enough to walk 10mins into the town, where there’s lots of choices. What I will say is why oh why can’t people close doors? They just let them slam everywhere in America and sadly here is no different.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from HIClub Counselor, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 2 Nov 2023
It’s always our aim to make sure guests have a positive experience at Smoky Mountain Resort, and your feedback is much appreciated. Thank you for sharing your rating with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Florida Resident wrote a review Oct 2023
11 contributions1 helpful vote
Trying IHG timeshare first time. Unlike central Orlando call center, Holiday Inn Vacation Club at Gatlinburg provides good customer service. However, Lindsay in Orlando obviously cares nothing about traveler experience; how would she expect IHG timeshares to sell? Never been to Gatlinburg, so I didn't realize weekend traffic horrible! 30+ minutes to drive 1 mile. Thus, I asked Lindsay to please reschedule my timeshare talk from Sunday 9am to anytime Monday or Tuesday 9am. This would allow me to drive at sunrise on Sunday to avoid some traffic to sightsee Smokies Trails and not waste entire day. Lindsay response: its your own fault you didn't ask to reschedule the timeshare talk before the trip. Nice! Again, how was I to know Gatlinburg traffic this crazy on weekends? Getting nowhere w unempatheric Lindsay, I asked for my request to be escalated. Only then did Lindsay say she'd try checking the schedule in case my appt could be moved. So she dismissed my request initially without even trying??? I called Orlando again that night to check on my request. Lindsay said she'd call me back in 15 minutes but never did. If central IHG Club reps in Orlando care this little about one's vacation, never mind partnering w them for years on a timeshare purchase!
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HIClub Counselor, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 22 Oct 2023
It’s always our aim to make sure guests have a positive experience and we hate to hear this did not ring true to your recent stay at Smoky Mountain Resort. If you have outstanding concerns please send us a direct message. All feedback is appreciated, and we thank you for sharing your rating with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sheryl P wrote a review Sept 2023
Beltsville, Maryland372 contributions190 helpful votes
Fair disclosure--we foolishly bought a timeshare with HIVC several years ago, so now we're caught in the trap of having to manufacture several trips each year which we normally wouldn't take, in order to get at least some value from the yearly maintenance fee we pay. That means that we tend to approach each new HIVC "vacation" with a negative attitude. With that said, the HIVC property in Gatlinburg is in a stunningly beautiful location. My husband and I truly did enjoy sitting on our 10th floor balcony which faced the mountains. But was that view worth the price of admission? Hmm...
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Date of stay: August 2023
Value
Location
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Trip type: Travelled as a couple
Room Tip: Adults without children might prefer the higher floors, where the pool noise isn't as obvious.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HIClub Counselor, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 16 Sept 2023
There’s an art to the perfect vacation and we’re constantly working to provide this for our guests at Smoky Mountain Resort. We appreciate your rating.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nancy H wrote a review Sept 2023
Webster, Florida186 contributions48 helpful votes
I could live at this place fulltime. I was really clean & everything was comfortable from bed, couch & chairs. Wonderful water pressure ine shower. When we did need something it was done right away. Nice pool & hot tub. I saw black bear by the side of the resort when I went for my morning walk. Highly recommend. If you can do walking downtown is close enough to walk to most anything
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: you can either have a street view for people watching or wooded area with brook & maybe a view of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HIClub Counselor, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 11 Sept 2023
Fun and comfort are the name of the game here at Smoky Mountain Resort. We’re so glad you had a great vacation with us! Come and see us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joseph D. wrote a review Sept 2023
Gatlinburg, Tennessee5 contributions1 helpful vote
The resort was nice and in walking distance to the main strip. Only two elevators but no big deal. Only negative I have is not of the resort but of the owners across the creek leaf blowing the parking lot at 4am every morning. Just something to think about.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HIClub Counselor, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 4 Sept 2023
Thank you for letting us know you had a great experience with us at Smoky Mountain Resort. We’re thrilled to see this rating and hope you’ll be back to see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Angela T wrote a review July 2023
1 contribution
This was our first time in Tennessee and we stayed at this beautiful resort... Everyone was helpful and very friendly! Our Housekeeping attendant on our floor (5th floor) was Dawn! She was amazing! If we needed anything she was there in a flash and always with a smile! While we loved all the people at the resort I have to say we loved Dawn the most... Thanks for the amazing time! We are already looking forward to our next trip to Tennessee!
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HIClub Counselor, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 19 July 2023
It sure doesn't get any better than this! We love to see this feedback about your stay at Smoky Mountain Resort. It's always our mission to make great vacations happen, and it's as fun for us as it is for our guests. We hope to see you back again soon! Thank you for the awesome rating.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$288 - AU$578 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn club vacations gatlinburg-smoky mountain hotel gatlinburg
LOCATION
United StatesTennesseeSevier CountyGatlinburg
NUMBER OF ROOMS
108
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN CLUB VACATIONS SMOKY MOUNTAIN RESORT, AN IHG HOTEL (AU$288): 2024 Prices & Reviews (Gatlinburg, TN) - Photos of Resort - Tripadvisor

Frequently Asked Questions about Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Which popular attractions are close to Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Nearby attractions include Nantahala Outdoor Center - Gatlinburg, TN (0.4 km), St Mary's Catholic Church (0.2 km), and Amazing Mirror Maze (0.5 km).
What are some of the property amenities at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Some of the more popular amenities offered include an indoor pool, a fitness centre, and free parking.
Which room amenities are available at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Conveniently located restaurants include Cherokee Grill, Log Cabin Pancake House, and Flapjack's Pancake Cabin.
Are there opportunities to exercise at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Gatlinburg.
Are any cleaning services offered at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Yes, self serve laundry and a washing machine are offered to guests.
Are there any historical sites close to Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Many travellers enjoy visiting Noah Bud Ogle Cabin (3.7 km) and Historic Ogle Log Cabin (0.8 km).
Does Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel have any great views?
Yes, guests often enjoy the mountain view available here.