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Hilton Garden Inn Gatlinburg Downtown

Hotwire.comUSD 123*
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Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 123*
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Hilton Garden Inn Gatlinburg Downtown
Hilton Garden Inn Gatlinburg Downtown
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1,779 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Gatlinburg Downtown
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Showing 1,774: English reviews
New Market, Indiana
Reviewed 1 May 2016

I would highly recommend the Hilton Garden Inn of Gatlinburg. It was extremely clean in all areas. The room was very nice, beds comfortable and clean. The location is excellent for walking the streets of Gatlinburg. Very easy in & out of the hotel area as River Road has very little traffic. Many restaurants, shops and attractions within easy walking...

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Helpful?
Thank John R
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi John R., It is so great to hear you loved everything about your visit...clean rooms, great location, comfortable bedding, and attentive staff definitely make us stand out from other hotels in Gatlinburg, and I am very thankful you took the time to share your positive experience with us and other travelers. Our entire team wants to say thank you...

nyc
Reviewed 1 May 2016

Nice property in midst of a tourist trap town. Good central location. Staff is friendly and helpful. Breakfast not included in rate, but is high quality. Pool and exercise room were well maintained. Would stay again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank ledgehammer
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Ledgehammer, Thank you so much for posting this review. Your feedback is very much appreciated, and I am glad to hear you had a satisfactory stay. If you ever need any assistance with your upcoming reservations, please always feel free to contact me directly. I am always available to help. Hope to see you visiting us again very soon....

Reviewed 30 April 2016 via mobile

The Family and I came up for the week for a little getaway. The Hotel was great just as all the Hilton brand hotels we've stayed in have been. The front desk was very helpful with any questions we had, the pool and jacuzzi were super nice and the location was perfect walking distance for anything we wanted to do...

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Helpful?
Thank 1withthefish
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi 1withthefish, Thank you so much for this positive rating! Your feedback is very much appreciated as well as your loyalty to the Hilton brand. We all hope to see you staying with us again very soon. If you ever need any assistance with your reservations or if you have any questions, please always feel free to reach out to...

Leland, North Carolina
Reviewed 27 April 2016

Very clean rooms, nice desk clerks. Friendly work force. Very attentive bartender. Parking is very convienant.good place to stay if you enjoy walking around town or driving through the Smokey Mountain National Park.very nice indoor pool and fireplace pit.

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Helpful?
Thank Danielteachey
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi Danielteachey, Thank you for this kind review! Our staff members are delighted to hear you noticed their effort to provide you with memorable and comfortable stay. We all hope to see you again very soon! If you ever need any assistance with your future reservations, I always welcome you to contact me directly. It is my goal to make...

Cleveland Tn, United States
Reviewed 27 April 2016

Gatlinburg Hilton Garden Inn as always, comes through in their service and guest accomadations,After a hard day of hiking its great to come back to a clean,quiet place to sleep.If I had a gripe it would be that I can't always get a reservation because they are so booked.That says alot about the Hilton garden Inn.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Carl G
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Carl G., I am glad to hear we were able to deliver again. Clean rooms, superior amenities, and fantastic services are always available to our guests, and I can see how soothing you find staying with us especially after a long day of hiking. We do encourage our guests to make their reservations in advance since we are one...

Murfreesboro, Tennessee
Reviewed 25 April 2016

I have stayed at this hotel several times for a conference at the nearby convention center. The hotel is very clean with a friendly caring staff, no request is unreasonable. The bar and restaurant are friendly and the food is excellent. Many rooms have a view of the creek across the street and the sound of the creek is great....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank extrabilly
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi Extrabilly, Thank you for your kind review and naming us the best place to stay in Gatlinburg. I will be sure to share your comments with every staff member and let them know how much your appreciate their effort to provide you with comfortable stay. If you ever need any assistance with your upcoming reservations or if you have...

dallas, tx
Reviewed 25 April 2016

This hotel was nice and good location. The breakfast was average. The room was fine but we our window was totally blocked by a roof over an atrium in front. I understand that some rooms had a fireplace but ours did not.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank baileyDallas
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear BaileyDallas, Thank you for reviewing the Hilton Garden Inn Gatlinburg. Your comments are very valuable and allow us to improve and to accommodate our guests better in the future. I am very glad to hear your overall experience was positive and hope that this was not your last stay with us. Our property has several room types that offer...

Jonesboro, GA
Reviewed 22 April 2016

We enjoy staying at this Hilton Garden Inn as we know the rooms will be nice and clean. The location on River Road is much better than staying on the strip. It does require climbing a small hill to get to the strip but it is not a bad walk. They have an excellent breakfast and the cooks prepare your...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank dingo2244
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Dingo2244, Thank you so much for your kind review. Hopefully our hotel will continue to be your top choice the next time you are visiting the area. We have the best location and the best amenities one can imagine, so staying with us is always the right choice. I shared your feedback with our restaurant crew. Everyone of them...

Gatlinburg, Tennessee
Reviewed 21 April 2016

We were very improved with the cleanliness of the room. Not so much with the breakfast food and the cost of it. Have had much better breakfast at hotels with free breakfast. We did not care for the coffee in the rooms. Much too strong. Minor but inconvenient. Staff was great.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank R9718LPdannyb
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi R9718LPdannyb, Clean, clean, clean! Thank you for posting this review and mentioning how spotless our rooms are. We take a great care of our guests and truly value their comfort. The housekeeping department will be very happy to hear your wonderful feedback. I also have already addressed your comments regarding our breakfast. While its NOT complimentary due to the...

Reviewed 18 April 2016

Check-In/Check-out was so difficult. Our bill was not correct and it was impossible to get it corrected. We will contact Hilton's 800 #. Daily cleaning was unacceptable. The hotel seemed clean when we arrived. We went to other restaurants for food so I cannot rate the restaurant.

Review collected in partnership with Hilton Garden Inn
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2Thank annettem522
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Annettem522, Thank you for taking the time to review our hotel. Your feedback and satisfaction count, and we always use guests' comments to make necessary changes and corrections in order to improve. I am very sorry to hear about your unsatisfactory visit. This sort of experience is quite unusual for our hotel as you can see from many other...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $193 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotwire, Travelocity, Orbitz, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Gatlinburg Downtown staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room facing river side might be quieter. Overlooking parking lot in back, there was a car idling for way too long ... annoying.”
MDinNC, 14 May 2017 | Read review
“The higher the floor, the better the view of the mountains”
DjCraig95, 4 May 2017 | Read review
“Rooms in the front have a nice view. The back view is the parking lot.”
danm598, 2 May 2017 | Read review
“Ask for a room overlooking the river... very nice views. Rooms with gas-log fireplaces are great for cool nights!”
563neilp, 26 Mar 2017 | Read review
“Recommend higher rooms with balcony”
Merritte1, 16 Mar 2017 | Read review
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Prices are for 1 room, 2 adults
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