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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
This hotel, er, lodge, as of the end of May 2015, is still in renovation mode, with ongoing work in some of the rooms (8:30 p.m., really guys?). The place badly needs it all around. Entry lobby shows its age and wear. although the lobby...More
First off, the night front desk staff was very friendly and helpful! Great job!
The room is decent- average but clean...the only negative we had was we had a front balcony that we couldn't use. There was a construction dumpster in front of it our...More
Though the place is under renovations it is still a great place to stay. The room I had was clean and updated. The shower had excellent water pressure and it was hot. The tub drained a little slow but that was o.k. my feet needed...More
I woke up to find numerous bed bugs on my sheets. I came home and had over 30 bites on my body. I had to wash and decontaminate all of my clothes and luggage and the entire car. We told the staff at checkout that...More
12 Thank Jacqueline365
Response from Pierre B, Manager at Glenstone LodgeResponded 29 May 2015
We take this matter very seriously, we have attempted to find you in our system and we do not find you as a guest that stayed here under your name. I also inquired with all the front desk clerks and they have no...More
This is within walking distance of the gift show and had plenty of parking as well as easy to find. Front desk employees were fine, rooms could use some updating. Room need remodeled and cleaned. This is in a good location within walking distance of...More
USD 121 - USD 178 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from Claudette G | Property representative |
Dear Frederick, I am really sorry we didn't meet your expectations. All of the rooms have been renovated and NO we didn't have anyone from the staff posting any reviews, the replies below come from satisfied paying... More
Dear Frederick, I am really sorry we didn't meet your expectations. All of the rooms have been renovated and NO we didn't have anyone from the staff posting any reviews, the replies below come from satisfied paying customers. We hope a member or our staff was made aware of your discomfort with the different issues stated. All of the photos posted on the website are less than a month old, they are thru pictures of the hotel as of now. We certainly hope that this did not hinder you from fully enjoying yourselves while in Gatlinburg. It is our sincere hope that you may allow us another opportunity to better exceed your expectations. Thank you/