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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
My family and I have been visiting this property for ages! Over the years the Glenstone has lost some of its charm and beauty that it had when i was a kid. Now though as an adult the new much needed reservations are a blessing!...More
We stayed in the room next to the pool the room was really loud however, at 10 pm they turn the waterfall off and things get quiet. So don't worry you will be able to sleep. The room felt damp maybe because of the high...More
Looks nice from the outside, but not so much on the inside. Lobby and room were pretty dated. Moved my family to another hotel after finding several possible fire code violations. Was told by staff that they had a waiver from the fire department for...More
Staff was pleasant and courteous unfortunately this place is infested with bed bugs. After the first night my wife awoke to several large red bumps on her arm, hand, and leg. I informed the staff and they promptly switched our room. The second night in...More
Thank James H
Response from Pierre B, Manager at Glenstone LodgeResponded 23 June 2015
WE TAKE THIS MATTER VERY SERIOUSLY. We apologize for any inconvenience, but we are not infested with bed bugs. Your initial report was taken by our Front Desk staff after 3pm.and you were promptly moved to a new room. As per our hotel policy we...More
Was nervous about booking here after reading the reviews but after getting there I was relieved. The hotel is a little tired but they are in the middle of undergoing some reservations. The staff was very friendly, the location was great-walkable to tons of restaurants/shopping,...More
USD 121 - USD 179 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from Claudette G | Property representative |
Dear Frederick, I am really sorry we didn't meet your expectations. All of the rooms have been renovated and NO we didn't have anyone from the staff posting any reviews, the replies below come from satisfied paying... More
Dear Frederick, I am really sorry we didn't meet your expectations. All of the rooms have been renovated and NO we didn't have anyone from the staff posting any reviews, the replies below come from satisfied paying customers. We hope a member or our staff was made aware of your discomfort with the different issues stated. All of the photos posted on the website are less than a month old, they are thru pictures of the hotel as of now. We certainly hope that this did not hinder you from fully enjoying yourselves while in Gatlinburg. It is our sincere hope that you may allow us another opportunity to better exceed your expectations. Thank you/