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Enjoyed the BAR downstairs - nice opportunity to try some local craft brews. The elevator was painfully SLOW. I was working the Formula E Race and we were walking distance (6 blocks) to our Entrance. We also found a number of good food options in...More
Thank Steve S
Response from GMLOOK, General Manager at The LOOK hotel, Red Hook, an Ascend Hotel Collection MemberResponded 2 weeks ago
Thank you Steve,
We are so happy that you enjoyed your stay with us and tried out a few of the local brews at our bar. We hope to see you again next year for the Formula E race.
As we were departing the next day on a cruise we sought out the closest hotel to the Brooklyn Cruise Terminal in Red Hook, NY and chose the Look Hotel, Red Hook, an Ascend Hotel member formerly known as the Comfort Inn, Red Hook....More
Hotel looked good on their website in what seemed to be an interesting neighborhood. My wife and I decided to book two nights so we could visit her newly born niece in Brooklyn. When we arrived at the hotel, we parked in the parking lot....More
1 Thank junnosteve122
Response from GMLOOK, General Manager at The LOOK hotel, Red Hook, an Ascend Hotel Collection MemberResponded 5 July 2017
Thank you for sharing your experience with us. I would like to apologize on behalf of the entire team that you had a less than ideal experience with us. At no point was the service you received acceptable. I would like to make...More
We booked two nights at, what was then, The Comfort Inn Red Hook 6 months in advance. When we arrived, Comfort Inn was gone, Look had taken over the reins and we were extremely disappointed in our accommodations. In fact, we hated our two night...More
2 Thank Chris L
Response from GMLOOK, General Manager at The LOOK hotel, Red Hook, an Ascend Hotel Collection MemberResponded 4 July 2017
Dear Chris L,
I would like to apologize that you did not have a positive experience with us. While we completed a multi-million dollar renovation and upgraded to an Ascend Collection Hotel for Choice, I can understand your brand loyalty to Comfort Inn. We now...More
The Hotel is located in the run down neighborhood of Red hook, Brooklyn. It’s also part industrial area and walking to or from the hotel after dusk is highly risky, a bum kept walking in the lobby and begging on the first night. The staffs...More
3 Thank 418karunab
Response from GMLOOK, General Manager at The LOOK hotel, Red Hook, an Ascend Hotel Collection MemberResponded 17 June 2017
I would like to personally apologize that your visit was far below our expectations and standards we set. This is not the typical service or attention to detail we provide on a daily basis. I can assure you that I will be using...More
USD 153 - USD 255 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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The LOOK Hotel, Red Hook, An Ascend Hotel Collection Member Brooklyn, New York
Without knowing the specifics of the review that you read it could be a number of different things from an allergic reaction to something they ate to being bitten by bugs while dining at a restaurant to a... More
Without knowing the specifics of the review that you read it could be a number of different things from an allergic reaction to something they ate to being bitten by bugs while dining at a restaurant to a reaction to a new detergent from their laundry machine. It could be any number of things. What I can tell you is that our hotel utilizes Orkin Pest control to inspect our property on a weekly basis, a thorough training program for all of our staff regarding pest control and a strict room inspection process. I hope this helps answer your question. We look forward to having you as our guest.