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Friendly enough staff but these beds are awful. I'll need to go back to work to get decent rest. Room is fine but laundry area is filthy. Lobby area was full of dirt the other day from a work crew staying here. I won't be...More
Thank Troy P
Response from 00esa, General Manager at Extended Stay America - Fairbanks - Old Airport WayResponded 24 April 2017
Troy, thank you for sharing your candid feedback. Although you liked our associates, we apologize for the cleanliness issues you encountered during your visit and that you found our beds uncomfortable. We have shared your comments with appropriate individuals in our organization to ensure that...More
We stayed here to help during a family emergency. It's clearly suited for work crews as there were plenty of men in reflector tape vests one of whom clomped around us on the 2nd floor promptly at 5:58 am every single morning.
So....it's 80.00 dollars...More
1 Thank Rubykdk
Response from 00esa, General Manager at Extended Stay America - Fairbanks - Old Airport WayResponded 1 April 2017
I was disheartened to read about the problems you encountered, and I hope you will accept my sincerest apology for what transpired. Thank you for pointing out these problems, as it will help us improve. My managers and I are taking steps to ensure future...More
I booked a room with 2 beds and when we got there, no room available so they "upgraded" us to a suite, not! Had one frayed bath towel for the 3 of us. No housekeeping for a 2 day stay. Thermostat didn't work so the...More
I rented this place for 3 days, since I was there for that amount of time, the woman at the front desk said I didn't need any room service, it would have been nice if they did offer room service. Their breakfast is a joke,...More
Everything was clean, staff was very professional. Nice hotel for the money and compared to other hotels around. I would recommend to anyone, good price also. Close to airport ands close to plenty of places to eat...More
1 Thank trapcleat
Response from Manager_11525, Manager at Extended Stay America - Fairbanks - Old Airport WayResponded 15 September 2016
We appreciate you taking the time to write a review and for choosing to stay with us. I am glad to read you would recommend us to others, favored our affordable rates, and liked our convenient location. Thank you again for your review. It would...More