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Workout room was filthy and the pool was under repair so the kids were disappointed. The breakfast had no yogurts in the fridge and the set up woman was scurrying around trying to set up breakfast at 6:45 when it starts at 6:30. Room was...More
We came to Fairbanks specifically to see the Northern Lights and I had enough points for free nights at HIExpress. This hotel was fine, no problems. The check in clerk, man, was fantastic! I mentioned we were there for the Northern Lights and I just...More
We have stayed here three times in the past three years. We happened to stay this year during spring break. The hotel staff were very disappointing. They were clearly more interested in cleaning the rooms of the tour bus patrons than "regular" returning customers. We...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites FairbanksResponded 3 April 2017
Hello from IHG! I read your review about Holiday Inn Express Fairbanks, AR and was sorry to see you had some disappointing aspects to your stay. This is not the kind of service that loyal guests like you deserve. I value your comments...More
Very nice place to stay with easy access to highway that was needed to take us to many of the places we had planned to go to. On the day we arrived at the Alaska Railroad station the hotels van was not working and the...More
Management response:Responded 3 March 2017
Thank you very much for your review and we hope to see you again soon.
This hotel has airport shuttle as mentioned on its website. we also confirmed it with the hotel 2 days before our trip. But after we landed Fairbanks, we have attempted 7 times in 20 mins to call the hotel for a pick-up but no one...More
Management response:Responded 24 February 2017
Thank you for reviewing our hotel the Holiday Inn Express and Suites in Fairbanks. After reading your review, I personally met with the individuals scheduled that evening and had a talk with them regarding being available at all times to handle calls to the front...More
This hotel, as of April 2015, had two clothes washers and dryers. If I remember right, they we located on the second floor and both the washers and dryers cost $1.00USD per load. The front desk sold detergent.