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Holiday Inn Express Hotel & Suites Fairbanks

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Holiday Inn Express Hotel & Suites Fairbanks
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228 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Fairbanks
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Showing 220: English reviews
Tampa, Florida
Reviewed 10 August 2016

Hotel made good on promise of screened window to outside, no fragrances, no new carpet or new paint. Rooms were good, but initially we were on ground floor on freeway side. Next day Anthony moved us to similar room on 3rd floor away from freeway where we spent the rest of our stay.

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Helpful?
Thank 182fred
Management response:

Hello 182Fred, I want to thank you for taking the time to review our hotel, Holiday Inn Express & Suites. Every review good or bad help us grow to better serve our guests. I am happy to hear you had a pleasant stay with us. I do want to apologize for putting you on the ground floor on the freeway...

Waldorf
Reviewed 4 August 2016

This Hotel is close to shopping and food, set beside a shopping center. Quiet and comfortable. Nice breakfast service each morning. Pricing reflects "standard Alaska pricing". Staff was very friendly and accommodating.

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Helpful?
Thank Fran F
Management response:

Hello Fran F, I want to thank you for taking the time to review our hotel, Holiday Inn Express & Suites. Reviews good or bad help our hotel grow to better serve our guests. I am glad to hear you found our staff friendly and accommodating, along with our hotel being quiet and comfortable. I hope next time you are...

Gold Coast, Australia
Reviewed 1 August 2016

The beds were extremely hard with very thin pillows WiFi was hard for even the front desk to set up & wasn't available in your rooms and it was very noisy from outside so couldn't close windows due to no AC. Food in restaurant was fine.

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Helpful?
Thank fuelly58
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear fuelly58, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the inconvenience caused by the noise level during your visit and for falling short of your expectations regarding our beds, pillows and internet connection. Reviews like yours are very valuable as they enable us to target areas...

Dallas, Texas
Reviewed 21 July 2016

When we checked in Anthony was amazing, he allowed us to check in a little early. We were then met by Kyle (Maintenance?) who made us feel right at home with his sense of humor (he needs a raise). From this point on it was downhill.....The hotel was out of regular coffee K-cups, we only had Decaf for our room...

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Helpful?
Thank katarnold59
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear katarnold59, Thank you for writing a very detailed review about your experience. We appreciate you highlighting both the positive and negative aspects of your stay. Please accept our apologies for the staff service deficiencies, especially with the breakfast and housekeeping. Nevertheless, your wonderful comments about Anthony, Kyle, and LJ are being shared with the entire team. It is truly...

new orleans
Reviewed 20 July 2016 via mobile

We booked the hotels with 2 queen beds the manager gave us a king size bed so after going to the room we had to go down and get the room changed. The next morning my son and I went down for breakfeast there was no hot water for tea the lady that was running the kitchen could not be...

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Helpful?
Thank cfb107
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear cfb107, Thank you for taking the time to write us a review regarding your recent stay. Please allow us to apologize for the inconvenience you have experienced with the first room that was assigned to you. We also apologize our breakfast selections and the service provided did not live up to your expectations. We take our guest comments very...

Hayward, Wisconsin
Reviewed 20 July 2016

We were there for 3 days/nights in a row, then came back for 2 additional days/nights. The staff really busted out and were working very professional and very very hard. BUT, Management needs to figure out that there MUST be TWO desk staff covering the desk no matter what. Yes, people get sick, BUT Management must cover the desk with...

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Helpful?
Thank Joan C
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear Joan C, Thank you for taking the time to express your thoughts and concerns. We are pleased to know you liked the service you received from our staff. However, we are sorry for the shortfalls you have noticed, specially with the management of our staff. Your feedback is very important to us as this continually helps us improve the...

Macon, Georgia
Reviewed 20 July 2016 via mobile

We stayed one night while on vacay in AK. It was a nice place with everything near. We visited the North Pole the next day. Room clean and breakfast normal fare. Prices were high, compared to lower 48 for what u get. Not sure we will ever go back to Fairbanks, but we would stay here again.

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Helpful?
Thank Baybug2012
Management response:

Hello Baybug2012, I want to thank you for taking the time to review our hotel, Holiday Inn Express & Suites. Every review good or bad helps our hotel grow to better serve our guests. I am glad to hear you had a pleasant stay with us during your vacation in Fairbanks, and if you do ever come back we look...

Weatherford, Texas
Reviewed 16 July 2016

The staff member working the breakfast foods was excellent. She kept the food service clean and well stocked. We had a large queen size room. The room as well as the hotel is very clean. Ruby at the front desk gave us excellent advice on the attractions of Fairbanks Ak. We spent 4 nights at this hotel. Would definitely stay...

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Helpful?
Thank Wheat99
Greenville, SC
Reviewed 14 July 2016

Hotel is adjacent to the mall so opportunities for eating and shopping. Excellent breakfast and clean room with frig and microwave. When we were ready to leave for the airport we found out the hotel shuttle driver was on vacation. No problem--they sent us to the airport in a pre-paid taxi. Outstanding service!

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Thank SCdocsGreenville_SC
Reviewed 13 July 2016 via mobile

We stayed at this hotel in Fairbanks for seven days and nights and found it to be a perfect location and a great value for all our activities. It is also within walking distance to several stores and restaurants. The hotel is clean, the staff is friendly, we had a great time.

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Helpful?
Thank Steven M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the New Holiday Inn Express & Suites Fairbanks. The newest hotel addition to Fairbanks area. Ideally located the Holiday Inn Express and Suites Fairbanks is adjacent to dining shopping and entertainment.Guests of the Holiday Inn Express & Suites Fairbanks, will find this beautifully appointed, state of the art hotel to be well situated for visits to attractions such as Carlson Center, Historic Downtown Fairbanks, and the University of Alaska.Our business travelers will love our hotel s proximity to Boeing, and First National Bank of Alaska.We offer 114 luxuriously appointed guest rooms, including suites equipped with deluxe new bedding, Smart Bath Collection, granite counter tops, 32 flat panel multimedia televisions, and wired/wireless high-speed Internet access. This newly constructed hotel also features an indoor pool, whirlpool, exercise room, business center, and meeting room. Ask about our Free Airport Shuttle Service 24/7. The next time travel takes you to Fairbanks Alaska , Stay Smart at the Holiday Inn Express & Suites Fairbanks Alaska! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Fairbanks

Address: 400 Merhar Ave, New Property, Fairbanks, AK 99701-3166
Region: United States > Alaska > Fairbanks
Price Range: $140 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fairbanks 2.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Fairbanks
Holiday Inn Express Fairbanks
Holiday Inn Express Hotel & Suites Fairbanks Alaska
Hotel Style:
#4 Family Hotel in Fairbanks
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Fairbanks staff and other travellers.
2 questions
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Regional Qld, Australia
over a year ago
Inglewood, California

See all questions (2)

Questions? Get answers from Holiday Inn Express Hotel & Suites Fairbanks staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors are quieter”
 of 5 bubbles PhoenisSunDog, 29 Sep 2016 | Read review
“Top floor so no one 'walks over you'.”
 of 5 bubbles SueinSalem, 12 Aug 2016 | Read review
“If u want to open the window, take the side away from the freeway”
 of 5 bubbles 182fred, 9 Aug 2016 | Read review
“Do not get a room near the elevators, as they are noisy.”
 of 5 bubbles 552joanc, 19 Jul 2016 | Read review
“If you have any concerns, call the hotel directly. They'll take care of you.”
 of 5 bubbles d0nnafl00d, 10 Jun 2016 | Read review
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