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Holiday Inn Boston Brookline

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Holiday Inn Boston Brookline
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633 Reviews from our TripAdvisor Community

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Showing 600: English reviews
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Albany, New York
Reviewed 6 days ago NEW

First of all, let me say that I have contacted both managers at the hotel and the corporate office but were not satisfied with their response to my problems. I informed that I would be writing this review. I pulled back the covers of my bed and found a tissue sitting inside. When I contacted the desk they sent someone...

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Helpful?
Thank abbaeema
Roberto C, Hotel Manager at Holiday Inn Boston Brookline, responded to this review

Dear Abbaeema, Our service level and your perception of service delivered is of utmost important to us. We'd appreciate the opportunity to understand your feedback by speaking directly with you, if you could please call us at 617-598-7609.

Nairobi, Kenya
Reviewed 6 days ago NEW

I stayed in this hotel for 1 week last year while on a study tour and decided to go back there last week while on a short visit to Boston. First, I was allocated a room for physically challenged persons, the door was faulty, the aircon in the room was not functioning and the housekeeping staff did not do a...

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Helpful?
1Thank Jerim O
Roberto C, Hotel Manager at Holiday Inn Boston Brookline, responded to this review

We appreciate the feedback, Jerim O. We're disappointed your time with us was anything less than perfect. We regret that your room wasn't refreshed properly. We'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

Baltimore, Maryland
Reviewed 1 week ago via mobile

I recently stayed at the Holiday Inn Brookline for one night, and that will be the last time I stay there. When I arrived, it was warm in the room, so I immediately went to turn down the temperature. The thermostat was hanging off the wall at a 90-degree angle, and it fell to the floor as soon as I...

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Helpful?
Thank RyryE
Roberto C, Hotel Manager at Holiday Inn Boston Brookline, responded to this review

Hi Ryrye, Thank you for providing this feedback for us, Boston was hit with high unexpected temperatures in April. We did our best to respond and turn our cooling tower on and accommodate our guests and make for a more peaceful stay. If your travels bring you back to Brookline, please reach out to me directly.

New York City, New York
Reviewed 1 week ago

If you want affordable-for- Boston hotel that is on a T stop, this is a good choice. It takes about 20 min or so to get to Park Street Stop on the T. People in my group said that the pool wasn't great. It was "cold". The breakfast is a big expensive, better to just head out if you can...

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Helpful?
Thank Rstraubh
Roberto C, Hotel Manager at Holiday Inn Boston Brookline, responded to this review

Hi Rstraubh, Thank you for leaving us a 4 star review! We love our location too. The St Paul T station is steps outside our front door. We offer a breakfast buffet and an a la carte option in the dining room.

Reviewed 1 week ago

This was on the list of recommended hotels when visiting Boston College. The train station was just outside the front door of the hotel or we could walk a couple blocks further on the same street and catch the train that goes to Boston College directly. The front desk people were extremely knowledgeable and helpful especially with the mass transportation...

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Helpful?
Thank treehugger_12
Roberto C, Hotel Manager at Holiday Inn Boston Brookline, responded to this review

Hi Treehugger_12, Thank you for visiting us in Brookline, I will be sure to pass the front desk praise to the correct team members. Make sure to check out the café at our hotel, we just rolled out our brand new dinner menu!

Reviewed 1 week ago via mobile

Picked this hotel for the price and location. Good thing because there was nothing else positive to say. When we got to the front desk the attendants were more concerned with sorting the mail than checking us in. The layout is odd. All interior rooms on the first and second floor. The window was into the common area. Very confusing...

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Helpful?
Thank Japruzze
Roberto C, Hotel Manager at Holiday Inn Boston Brookline, responded to this review

Hi Japruzze, Thank you for providing the hotel this feedback, this information is shared with our leadership team and used as a training tool to improve the hotel operation. We love our location and we're looking forward to the spring and summer in Brookline.

Reviewed 2 weeks ago via mobile

It was a nightmare from the beginning. Called the Holiday Inn reservation center and booked a room for that night. My family left and within a 1/2 hr the hotel called and said they overbooked and they may not have a room for us. They were due to arrive after midnight. The clerk stated that several parties had not checked...

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Helpful?
1Thank Charles V
IHGService, Guest Relations Manager at Holiday Inn Boston Brookline, responded to this review

Dear Charles V, Thank you for your recent stay with us and reviewing our property. We are very sorry the experience you had with your room reservation and the service you received from our staff fell short of your expectations. We also apologize for the quality of room you received. Your feedback is very important to us as this continually...

minnesota
Reviewed 3 weeks ago via mobile

The Bad: Old smelling moldy room. You have to step over the toilet to get into the cramped shower. The good:Huge chessboard in the common area is cool, breakfast was fantastic decent for the price. Easy access to Logan international airport

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Helpful?
Thank minnesot
Roberto C, Hotel Manager at Holiday Inn Boston Brookline, responded to this review

Hi Minnesot, Thank you for leaving us a review, we're doing our best to keep our rooms fresh and clean. We appreciate the feedback and will discuss this with my leadership team. Happy to see you and the family enjoyed our chessboard in the patio area. Make sure to check out our rotating pancake special on the buffet line. We're...

West Nyack, New York
Reviewed 3 weeks ago

The hotel was nice. Close to my daughter's college. Walking distant to all downtown stores and eateries. My only negative comment is the taxi cab driver that hangs out at the hotel ripped us off. Charged us $12 for a 3 minute ride.

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Helpful?
Thank Annette232
Roberto C, Hotel Manager at Holiday Inn Boston Brookline, responded to this review

Hi Annette, Thank you for leaving us a wonderful 4 star review. We love our location being 2 blocks from Coolidge Corner Brookline and .5 mile from Fenway Park. Thank you for the feedback on the cab driver, we will address this directly. If you need assistance with any future bookings, please call me directly.

Lansdale, Pennsylvania
Reviewed 4 weeks ago via mobile

Our rooms were inexpensive because they were booked for a wedding of a friend. The first impression is that it's fine, and they were friendly and offered coffee in the lobby and cocoa and cookies there in the afternoon, but it's in serious need of deep cleaning and updating! Our room faced the interior which looks cute in photos but...

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Helpful?
Thank CafeBetsy
Roberto C, Hotel Manager at Holiday Inn Boston Brookline, responded to this review

Hi CafeBetsy, Thank you for choosing our hotel on your most recent trip to Brookline. Happy to see you enjoyed our beautiful location in Brookline. Rest assured we take all reviews seriously, we appreciate the feedback and these items will be discussed during our next leadership meeting. Please contact me directly if I can assistance with anything further. Thanks,

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Brookline-Boston hotel is located just minutes from downtown Boston amidst the charming brownstones and tree-lined streets of historic Brookline. Our hotel is near Boston University, Boston College, Hynes Convention Center, Fenway Park (home of the Boston Red Sox) and many Boston Hospitals, including Children's Hospital, Brigham and Women's Hospital and Dana Farber Cancer Institute. The hotel offers free shuttle service to the Longwood Medical Area.The Holiday Inn Boston-Brookline has a beautiful hotel lounge and restaurant with room service located on our first floor serving you in our 6-story atrium under umbrellas and arches central to our indoor heated pool. This 225 room, pet-friendly Boston hotel also offers free Wi-Fi, fitness room, guest laundry and dry cleaning services, bell service, and an on-site parking garage. Planning a Boston wedding reception, event, or corporate meeting? Let the Holiday Inn Brookline-Boston hotel be your event venue. Our hotel has 4 large hotel meeting rooms accommodating 4 to 400 guests. We have a dedicated and friendly staff here to assist you with all of your event planning needs. Discover all Boston has to offer at the Holiday Inn Boston-Brookline hotel. ... more   less 

Additional Information about Holiday Inn Boston Brookline

Address: 1200 Beacon St, Brookline, MA 02446-3803
Region: United States > Massachusetts > Brookline
Price Range: $223 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Boston Brookline 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Holiday Inn Boston Brookline Hotel Brookline
Holiday Inn Brookline
Brookline Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Boston Brookline staff and other travellers.
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Puerto Vallarta, Mexico
Vero Beach, Florida
10 months ago
brighton
over a year ago
Boston, Massachusetts
over a year ago

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Questions? Get answers from Holiday Inn Boston Brookline staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one with windows looking to natural sunlight”
abbaeema, 20 Apr 2017 | Read review
“I would recommend upper rooms away from the stree.”
jzero2016, 20 Apr 2017 | Read review
“Skip the rooms overlooking the restaurant if you are a light sleeper.”
treehugger_12, 15 Apr 2017 | Read review
“Ask location of the room you get, some rooms face an open area with people gathering - chess area, pool and hot tub.”
Alicat1964, 20 Mar 2017 | Read review
“2nd floor rooms are always good, or the suites.”
  • living area of suite
  • bedroom view
  • Room view towards door
yardleywang, 1 Mar 2017 | Read review
5 of 5