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Hilton Garden Inn Baltimore Inner Harbor

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Hilton Garden Inn Baltimore Inner Harbor
Hilton Garden Inn Baltimore Inner Harbor
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985 Reviews from our TripAdvisor Community

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Showing 972: English reviews
Vasai, India
Reviewed 4 days ago NEWvia mobile

I was arranged to spend about half a day at this hotel and the stay i found was quiet comfortable. The hotel is situated in the middle of the city and the locality is good. The service at the front desk was good. The food in their restaurant was also very tasty. The breakfast had a decent variety of things...

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Thank Felix P
Arlington Heights, Illinois
Reviewed 1 week ago

Overall was an OK experience. Front desk was friendly, can't get room service until 5 pm, which is kind of a bummer when you arrive at mid afternoon and just want a bite to eat in your room. Also, stayed on 10th floor and the internet was awful. I kept getting disconnected and even the "premium" internet connection was constantly...

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Thank carpy0726
Reviewed 1 week ago via mobile

My husband and I live in the area but wanted a night away from the kids. The Hilton Garden Inn is in Harbor East. Lots of great restaurants and bars in walking distance. We were on the 9th floor overlooking the circle and we could see the harbor. Surprisingly quiet for being downtown. The room was well appointed and very...

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1Thank Stephanie O
West Chester, Pennsylvania
Reviewed 2 weeks ago

Great location for this Inner Harbor East HGI. Very friendly staff. Some confusing instructions about the valet vs self park, but were easily cleared up. Valet costs more per day, and takes longer to get your car, so for a quick overnight, the self park is better. Rooms are great. Not a fan of the Sleep System side adjustment for...

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1Thank Laura L
Titusville, New Jersey
Reviewed 2 weeks ago

We were traveling to Baltimore to attend the Christmas Market. We booked this hotel because the price was right and it seemed to be convenient to the market. We had a wonderful time. The room was very nice and clean. The staff was very friendly and helpful. The weekday dining room/cooking staff was very nice and the food was great....

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1Thank Debbie B
Crystal Lake, Illinois
Reviewed 3 weeks ago

Razor covers in bed, fuze pieces in bed, shower leaked profusely! Staff was happy to help but compensation was not adequate...not sure what else to say...location was good, staff was nice, as long as nothing goes wrong you will enjoy your stay.

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Thank M7658GQkevink
Elizabeth D, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking time to share feedback following your recent visit. I am very sorry we did not exceed your expectations, as is our goal. I am pleased that you enjoyed the team member service and I appreciate you letting us know. I will also review this situation with the department manager for re-training, as is needed in this...

Reviewed 3 weeks ago via mobile

My family came in from New Jersey to visit for the holidays. Due to a terrible flood at my house I had to quickly puy my daughter and 6 grandkids up in a hotel. I chose HGI because I stayed there the previous week. When I got there Allayah rudely informed me that I could not add my daughters name...

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Thank JackieJohnson49
Elizabeth D, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share feedback following your recent visit. I am sorry you did not enjoy your original encounter with Aliyaah. We absolutely strive to exceed expectations for all of our guests and honor the guidelines of the fantastic Hilton employee travel program. I am sorry these were at odds with eachother. I will review this...

Bowie, Maryland
Reviewed 4 weeks ago

Perfect location. Very nice rooms and views. Service was exceptional...great staff. Food was pretty good too!!! Highly recommend this hotel for Baltimore weekend stays. Located nearby everything there is to do in Baltimore.

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2Thank komitch92
Elizabeth D, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to let us know how much you enjoyed your visit to the Hilton Garden Inn Baltimore Inner Harbor! I look forward to sharing your comments with the hotel team and we hope to welcome you back again.

New Haven, Connecticut
Reviewed 4 weeks ago

This is the worst hotel management and customer services; Company made the reservation, as I came one day late, hotel already cancelled the reservation. there were rooms available, they arranged another room, I was very tired ,went to bed 8 pm, manager called me at 9:40 to wake me up ( I told the manager that I was extremely tired)...

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Thank ece553
Elizabeth D, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking time to share feedback following your recent visit. I am sorry that the hotel did not transfer your reservation to the following day with your shift in travel plans. I am pleased they checked you into the hotel and I will certainly use your feedback to identify how the hotel can improve an experience like this....

Char
Reviewed 11 December 2016

Rooms were below average for Hilton. Went there for a 30th Birthday trip with friends. The bathroom doors don't actually lock and have a gap between the two doors. Only nice thing about the stay was the location.

Review collected in partnership with Hilton Garden Inn
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1Thank dg26748
Elizabeth D, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share feedback following your visit. I am sorry we did not exceed expectations, as is our goal. Your comments about the slender bathroom door design is appreciated as we plan towards improvements. Again, our apologies and I hope we can welcome you back again in the future for an excellent visit.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Baltimore Inner Harbor

Address: 625 President St, Baltimore, MD 21202-4472
Region: United States > Maryland > Baltimore
Price Range: $180 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Baltimore Inner Harbor 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Hilton Garden Inn Baltimore Inner Harbor Hotel Baltimore
Baltimore Hilton Garden Inn
Hilton Baltimore
Hotel Style:
#4 Business Hotel in Baltimore
#9 Family Hotel in Baltimore
#15 Romantic Hotel in Baltimore
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Baltimore Inner Harbor staff and other travellers.
6 questions
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over a year ago
United States
Central Islip, New York
over a year ago
Central Islip, New York

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Questions? Get answers from Hilton Garden Inn Baltimore Inner Harbor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask at check in for a room with a "harbor view".”
 of 5 bubbles KennyG537, 9 Nov 2016 | Read review
“I chose a room on the inside curve (XX15) and had a great view.”
 of 5 bubbles KV2016G, 20 Oct 2016 | Read review
“the higher your room, the better the view.”
 of 5 bubbles GSmithwilliamsburg, 12 Oct 2016 | Read review
“Get a high floor on the front side for a bay view”
 of 5 bubbles 420DCGuy, 30 Sep 2016 | Read review
“Call ahead to see what view your room will have as the upgrades that are offered on line are not always much of a change.”
 of 5 bubbles SteveS27, 26 Sep 2016 | Read review
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