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Doubletree by Hilton Hotel Jacksonville Airport

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Traveller (93)
Room & Suite (31)
Dining (9)
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Overview
  • Excellent49%
  • Very good27%
  • Average11%
  • Poor8%
  • Terrible5%
Travellers talk about
“double tree”(28 reviews)
“warm cookies”(16 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from Doubletree by Hilton Hotel Jacksonville Airport
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Doubletree by Hilton Hotel Jacksonville Airport
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (714)
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709 results
Traveller rating
342
192
79
58
38
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LanguageEnglish
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342
192
79
58
38
Show reviews that mention
All reviewsjacksonville airportdouble treewarm cookiesan early morning flightgreat hotelrental cara hilton honors membercomfortable bedfree shuttlefront desk staffshuttle servicebusiness tripfitness centerthe room was niceone night staystaff was friendlyconvenient location
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1 - 5 of 709 reviews
Reviewed 2 days ago

This was my third stay, amazing property, great staff, delicious food but beds MUST be replaced. The crater in mattress was so unpleasant. The check in process was very quick and simple. And the cookies at check in is a plus!

Review collected in partnership with DoubleTree by Hilton
Thank sunshine338
Hotel's Favourite
Reviewed 3 weeks ago

I stayed at the Doubletree by Jacksonville Airport this past March for three days. When I arrived I notified the front desk staff of severe allergies and requested all bed linen and pads be replaced. Once I got into my room, they immediately sent up...More

Thank FaithM2020
Response from DTJacksonville, General Manager at Doubletree by Hilton Hotel Jacksonville AirportResponded 2 weeks ago

Thank you for taking the time to write such a detailed review, Faith. It’s feedback like this that lets us know we’re delivering excellent customer service and making our guests feel welcome and cared for. It’s nice to hear you found your bed and room...More

Reviewed 4 days ago

My family has stayed at this Hotel 3 times at the same time of year. All 3 times we have had great experiences!! Customer Service is great. The room is always clean and fresh. On our last visit there was no microwave. We had requested...More

Thank Alisa D
Response from DTJacksonville, General Manager at Doubletree by Hilton Hotel Jacksonville AirportResponded yesterday

We couldn’t be happier to read about your 5-star visit to DoubleTree by Hilton Hotel Jacksonville Airport. Thank you for all of the compliments, Alisa. We love to hear we’ve exceeded your expectations. Thank you for mentioning our friendly staff and clean and inviting guest...More

Reviewed 6 days ago

I would expect more for a hotel that is located at the airport. Service was great but the room are just not up to todays standards. The rooms seem a little dated and the lighting was horrible in the rooms.More

Review collected in partnership with DoubleTree by Hilton
Thank mj23swish
Response from DTJacksonville, General Manager at Doubletree by Hilton Hotel Jacksonville AirportResponded 4 days ago

It is disheartening to read that your visit was not as you anticipated. Your comments will be shared with our team as we continually refresh our commitment to our guests. We trust we can provide the perfect accommodations the next time around and we hope...More

Reviewed 1 week ago via mobile

First, I want to share that the staff at this hotel have been outstanding and this review does not reflect their great service. However, I’ve been surprised and very disappointed by the poor condition of this hotel. Quite frankly, it is the worst Hilton facility...More

Thank tthib
Response from DTJacksonville, General Manager at Doubletree by Hilton Hotel Jacksonville AirportResponded 6 days ago

We appreciate your review. Thank you for recognizing our friendly, helpful staff. We do apologize for any issues you experienced with the accommodations during your visit. Your feedback highlights areas that may need some extra attention. We’ve shared your thoughts with our team and are...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 112 - USD 197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Family Hotel in Jacksonville
#24 Romantic Hotel in Jacksonville
#37 Business Hotel in Jacksonville
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 112 - USD 197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Family Hotel in Jacksonville
#24 Romantic Hotel in Jacksonville
#37 Business Hotel in Jacksonville
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (93)
Room & Suite (31)
Dining (9)
Pool & Beach (3)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Kristel Shane A
18 January 2018|
AnswerShow all 6 answers
Response from Don C | Reviewed this property |
I'm not sure. Sorry!
0
Votes
8 January 2018|
Answer
Response from kh55343 | Reviewed this property |
the shuttle is ran by the employees of double tree. i can't say for sure but we took one to the bar and back and it was around 1 am when we came back.
0
Votes
Ethan S
5 November 2017|
AnswerShow all 6 answers
Response from FinnHelsinki | Reviewed this property |
It is non smoking hotel. only outside smoking but nice places for it in back yard near pool.
0
Votes
Room Tips
"Ask for River View!!"
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"The waitress in the breakfast buffet room was the ONLY positive in this hotel"
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"Ground floor facing the swimming pool, less noise for the airport."
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"Rooms at a different location are best."
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