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Crowne Plaza Jacksonville Airport Hotel

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Crowne Plaza Jacksonville Airport Hotel
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395 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Jacksonville Airport Hotel
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Showing 391: English reviews
Reviewed 7 February 2016 via mobile

Cheap rate, good beds, clean and nice staff. You get what you pay for, nothing fancy. Free wi-fi too and it's fast! Free breakfast as well. Wish they would have less stiff blankets, but most hotels have the stiff ones because it's easier to clean. The manager stopped by the room to make sure housekeeping stopped by which I think...

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Helpful?
Thank Karina R
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We appreciate you taking the time out of your busy schedule. Our location is perfect, close to the airport and River City Marketplace with over 100 shops and restaurants. We look forward to your return in the near future. Mark Kane General Manager

Reviewed 25 January 2016

I enjoyed my stay that the Crowne in Jacksonville. The room was clean and up to date. The staff was kind, friendly and helpful. The conference staff was great and the amenities for the conference were very nice. Breakfast was great, lots of choices.

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Helpful?
Thank Sally W
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. we appreciate you taking the time out of your busy day. The hotel has lots of flexible meeting space to accommodate conferences nicely. Thanks for the business! Mark Kane General Manager

Reviewed 14 January 2016

The lobby was gorgeous, it is a little confusing to find your way around to the rooms as the elevators are located behind check-in up a ramp. The indoor/outdoor pool was one of the highlights and we all enjoyed spending our time there. The room were very clean,although we were told they ran out of clean towels and would have...

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Helpful?
1Thank Crystal L
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for your review. I apologize for the inconvenience you experienced with the towels. I will definitely check with my housekeeping manager about that. We appreciate you business and hope to see you back on your next trip to Jacksonville. Mark Kane, General Manager

Saint Louis, Missouri
Reviewed 3 January 2016 via mobile

This is a great hotel. My stay was fantastic. My room was great. The bed was comfy, there were plenty of outlets, and it was very clean. There were also a lot of little things about the room that made it feel nicer than your average hotel. Also I can't emphasize how friendly the staff was. Definitely recommend this place.

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Helpful?
Thank rwterry3
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand. In our effort to improve the overall quality of our service, I have met with the Front...

Lumberton, North Carolina
Reviewed 2 January 2016 via mobile

I love the atmosphere of this hotel. The manager (Telissa) was extremely nice. Although they are a pet friendly hotel, they do not allow pets on all floors. Hotel was beautiful. Great service. I only stayed one night but she knew my name when we went out and returned. She looked up my membership number and had it ready for...

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Helpful?
Thank ccbbrown
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. I will make sure to share your comments with Telissa. She definitely is a true asset to our team. Again, thank you and we look forward to your return. Mark Kane, General Manager

Jacksonville, Florida, United States
Reviewed 1 January 2016

I went to this hotel for a Christmas party. Upon check in, I handed my ID to the desk clerk and she asked me to spell my name. I explained that she had my ID and could look up my reservation that way, she told me to spell it because she didn't have time to read it. I found this...

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Helpful?
Thank Sue P
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. I apologize for the inconvenience and will definitely get with my front desk manager. We appreciate your business and hope to have you back as our guest in the near future. Mark Kane, General Manager

Beamsville, Canada
Reviewed 21 December 2015

Driving from Niagara Falls, Ontario Canada through to Cape Coral Florida with out 2 daughters (age 4&5) we chose this hotel for overnight pit stop due to mainly its indoor/outdoor pool option and its proximity to the highway. What a pleasant surprise. We've stayed at many different hotels in our years of travel and this one is absolutely wonderful. The...

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Helpful?
Thank Abbey H
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for you review of our hotel. We are so happy that your visit was so perfect and that the kids enjoyed their time here in the pool and finding Jax! We wish you and your family a wonderful holiday season and look forward to your return in the near future! Mark Kane General Manager

Philadelphia, Pennsylvania
Reviewed 15 December 2015

The CP was quiet and easy to find near I95. It is a huge convention center style hotel. Nothing is included with the room (breakfast, coffee etc). We travel with show dog and we had to pay a $70 dog fee. This is very steep for the industry standard. Most hotels welcome us with a $10 or $15 charge. We...

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Helpful?
Thank traveldog_13
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We understand your disappointment and appreciate the inconvenience this must have caused you. Our pet fees are a bit higher because we actually have our pest company do a room bombing after each check out just as a precaution which costs us $60.00. There is no question that the service did not meet the very...

Sugarloaf, Pennsylvania
Reviewed 8 December 2015

I was highly irritated when I had to wait for half an hour to be picked up from the airport, but apologies abounded, as did small things they did to make it up to me. I appreciated that and was soon in a good mood again. My room was large (the bathroom was a bit on the small side, but...

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Helpful?
Thank Sherry R
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for taking the time to review our hotel. I apologized for the wait at the airport but I am glad the staff was able to recoup your confidence. The hotel is great for both groups and transient guests. We appreciate your business and hope to see you back again! Mark Kane General Manager

Youngstown, Ohio
Reviewed 8 December 2015

Great place to reset your hours. Good bar and food, big parking lot and a Wal Mart over on the other side of freeway. If you are a Priority Club member you get to stay on the top floor and have access to free coffee and drinks.

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1Thank DaveYoungstown_Ohio
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We appreciate your business and hope to see you back in the near future. Mark Kane General Manager

154 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 

Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Region: United States > Florida > Jacksonville
Price Range: $155 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Jacksonville Airport Hotel staff and other travellers.
10 questions
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North Platte, Nebraska
Fort Walton Beach, Florida
24 days ago
5 months ago
Regina, Canada
over a year ago

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Questions? Get answers from Crowne Plaza Jacksonville Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would request a pool view room.”
 of 5 bubbles DreammakerTravels, 21 Mar 2017 | Read review
“Before you check in make sure the room has a refrigerator”
 of 5 bubbles neal4212, 13 Mar 2017 | Read review
“get a tower room, avoid outside entrances”
 of 5 bubbles rosebrien, 12 Mar 2017 | Read review
“Stay in main hotel and not the second tower.”
 of 5 bubbles Pat72012, 2 Feb 2017 | Read review
“my room was quiet on second floor.. I would rather have stayed ground level though.”
 of 5 bubbles kevnles2010, 10 Nov 2016 | Read review
5 of 5