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Crowne Plaza Jacksonville Airport Hotel

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Crowne Plaza Jacksonville Airport Hotel
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395 Reviews from our TripAdvisor Community

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Showing 391: English reviews
Lake City, Florida
Reviewed 12 March 2016 via mobile

Conveniently located near the Jacksonville airport. The rooms were comfortable and the staff was very accommodating. They allowed us to leave our car free of charge at the hotel while we travelled. The airport shuttle was prompt. We did not try the restaurant. The next time we have an early morning flight, we will definitely book again.

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Helpful?
Thank Rovertfl
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for your review. We appreciate your business and hope to see you back some time in the near future. Mark Kane, General Manager

Raleigh, North Carolina
Reviewed 11 March 2016

Of all of the properties I visit, I enjoy the on-site restaurant here more than most. The Savannah Bistro is reasonably priced, they know how to cook a filet mignon perfectly, their mixed vegetable side dish is light-years ahead of most restaurants bland attempts, their bleu cheese dressing is remarkably good, and you can not beat the convenience! They offer...

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Helpful?
Thank GolferNC62
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. Our Chef has been with the hotel for 35 years and has done a great job with the menu and recipes. We get many compliments on his food in the restaurant and banquets as well. The Savannah Bistro is definitely not your typical hotel restaurant and we are happy that you enjoyed your meal. Thanks...

Pigeon Forge TN
Reviewed 9 March 2016

We stayed at this hotel for 8 nights within two weeks, and everything was great from picking me up at the airport, taking me back to get my rental car, etc... The staff at the front desk was so helpful and honored our request, (King bed, ground floor) and the housekeeping staff worked so hard to make sure we had...

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Helpful?
Thank cruznut712
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for your review. I will definitely share your wonderful comments with our staff. They try very hard to accommodate our guests and make them feel at home. We appreciate your business and hope to see you back in the near future. Mark Kane, General Manager

South Georgia
Reviewed 8 March 2016

Stayed here one night as we had a 6AM flight out the next day. Super friendly and competent staff. Nice clean rooms and comfortable beds. Good location near lots of restaurants. The shuttle gets you right to the airport on time. On our return we waited 30 min for shuttle at 11PM but it was just an oversight on the...

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Helpful?
Thank Bookwoman44
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for your review. Our location is excellent for early flights and we appreciate your business. Sorry about your wait, see below for next time: Complimentary Airport Shuttle Service-24 hours: Upon arrival and after retrieving baggage call the hotel at 904-741-4404 for airport pick up. Proceed outside through door # 5 on lower level by baggage claim to Pole #6...

Columbia
Reviewed 7 March 2016 via mobile

The bathroom was dirty. There was No hair dryer in the room. A Call was made to front desk but the hair dryer never arrived. Who does that anymore? The room smelled like a chain smoker although non smoking room was requested. Our room was on the second floor but no elevator. Had to carry luggage up the stairs.

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Helpful?
1Thank Sandlerm
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for your review. Normally these rooms are the last king rooms we sell and provide luggage assistance. There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand. In our effort to improve the overall quality of our service, I will be...

Guyton, Georgia, United States
Reviewed 29 February 2016 via mobile

We chose this hotel because my children are obsessed with swimming and we knew that having an indoor pool would be huge hit for our weekend getaway. The rooms were nice, basic rooms. Great towels and comfy beds/bedding. Cons: no fridge or microwave in the room. Breakfast was a little pricey for my taste. ($14) per person. Pros: heated indoor...

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Helpful?
Thank April C
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. We are happy your kids enjoyed the pool we get a lot of complements on it. Sorry for your disappointment that microwaves and refrigerators were not in our rooms. Our hotel is considered full service not limited service; however these items are available for rental at a...

Stoneville
Reviewed 22 February 2016

Crown Plaza in Jacksonville was a very nice hotel, I’d rate a 5 star. It has all the items I look for in a hotel. Extremely clean, very friendly desk staff, a well-stocked bar, free parking and good internet connection. I cannot say much for the view, but then it’s not on a beach or river. Sleep quality was good,...

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Helpful?
Thank burbonman
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your wonderful review and nice comments. I will definitely share them with our staff. Again thank you and we do appreciate your business! Mark Kane General Manager

Anderson, South Carolina
Reviewed 18 February 2016 via mobile

They have a good deal on parking if you are going on a cruise. You can stay there overnight and park for free for about what it costs to park at the cruise terminal. Rooms are very small but comfortable. Much better than getting up at the crack of dawn and driving all day before boarding.

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Helpful?
Thank Malisa r
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. We appreciate your business and hope you enjoyed your cruise. Mark Kane General Manager

Reviewed 16 February 2016 via mobile

I brought my family for one night, The Indoor /Outdoor Pool is a very nice touch & the indoor atrium is so Nice during bad weather. the food was good enough for a second Order in the same day! I do feel that when I see hair in my bathtub, Not feeling it was cleaned. Other than double checking the...

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Helpful?
Thank Joy T
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We are glad that you were able to enjoy the pool and food and beverage e at the hotel. I will be meeting with my housekeeping department to discuss your issues as well as with our IT department regarding the business center computers. I hope you notified our front desk of these issues upon your...

Tallahassee, Florida
Reviewed 14 February 2016 via mobile

First the good: This is a pretty hotel with very kind and attentive staff. It wouldn't surprise me to hear other people had a fine stay here. And the not so good: The bed was HARD. Like almost unsleepable, wake up sore, laying on wood covered in plastic HARD. And we're not picky, we're total couch sleepers. It was so...

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Helpful?
Thank savvvage
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for your review. I apologize for the issues you experienced and I will definitely look into this. I am glad that you reported this to the front desk. I will get with them as well as our maintenance department. I am surprised to hear you felt the bed were uncomfortable because we get so many reviews from guests that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 

Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Region: United States > Florida > Jacksonville
Price Range: $155 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Jacksonville Airport Hotel staff and other travellers.
10 questions
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North Platte, Nebraska
Fort Walton Beach, Florida
24 days ago
5 months ago
Regina, Canada
over a year ago

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Questions? Get answers from Crowne Plaza Jacksonville Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would request a pool view room.”
 of 5 bubbles DreammakerTravels, 21 Mar 2017 | Read review
“Before you check in make sure the room has a refrigerator”
 of 5 bubbles neal4212, 13 Mar 2017 | Read review
“get a tower room, avoid outside entrances”
 of 5 bubbles rosebrien, 12 Mar 2017 | Read review
“Stay in main hotel and not the second tower.”
 of 5 bubbles Pat72012, 2 Feb 2017 | Read review
“my room was quiet on second floor.. I would rather have stayed ground level though.”
 of 5 bubbles kevnles2010, 10 Nov 2016 | Read review
5 of 5