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I came in for a 3 day business trip. The good - the lobby is very nice. The internet cafe is convenient. My room specifically wasn't bad it was mostly clean. They have a lot of meeting room space but none of it was being...More
2 Thank diane16523
Response from CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 27 July 2016
Thank you for your review. I am sorry to hear about your experience and I would like to address a few items that you mentioned:
The meeting room was only $388.41 for two day which normally would have been $906.29. Our hotel offers FREE wireless...More
I actually really enjoyed the hotel love the room, The bed was very very comfortable, and I like the lobby set up I thought it was kind of pricey for the lobster ravioli I made the order and took it back to my room only...More
Thank Steve W
Response from CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 12 July 2016
Thank you for your review. We appreciate the nice comments about the hotel.
We apologize for your disappointment with the quantity of raviolis. I will share your concerns with our Chef. Hopefully they were enjoyable.
Again thank you and we hope to see you back...More
From the moment my family walked in. We were not treated as guests. We were treated as the staff could not be bothered in assisting us. My husband travels a lot for work. The pay off is he is a spire elite member. We go...More
1 Thank Stacey C
Response from CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 5 July 2016
There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand.
In our effort to improve the overall quality of our service, I have met with the immediate department heads and...More
We booked this hotel for a last minute getaway during Father's Day weekend. The staff was very friendly, helpful, and cordial. The room appeared quite nice and clean. However, the air didn't get cold, there were only black coffee mugs (paper please) for the coffee,...More
1 Thank Christine H
Response from IHGService, Guest Relations Manager at Crowne Plaza Jacksonville Airport HotelResponded 13 July 2016
Dear Christine H,
First of all, thank you very much for your recent stay at our Crowne Plaza Jacksonville Airport Hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with the air conditioning and water pressure. We...More
We have chosen this hotel again for our annual visit from out of state. It's very clean, comfortable and a wonderful location for traveling and close to so many restaurants. They can provide a microwave and small frig if requested.
We will be back.
USD 111 - USD 179 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Non-Smoking Rooms ,
Number of rooms
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Response from bilboleo1 | Reviewed this property |
Yes, though you should definitely call ahead of time to make sure it is running and available for your time frame of need. I called the hotel directly when at the airport and the van arrived about 15 minutes later outside my... More
Yes, though you should definitely call ahead of time to make sure it is running and available for your time frame of need. I called the hotel directly when at the airport and the van arrived about 15 minutes later outside my baggage claim. The manager is/was aware that airport shuttle available is not advertised on their site and it should be added.
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"Join the hotel loyalty program as every hotels layout is different and ask ahead of arrival time."