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Wyndham Garden Jacksonville

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776 Reviews from our TripAdvisor Community

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Showing 755: English reviews
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Panama City, Panama
Reviewed 3 days ago NEW

Rooms beautiful, well taken care of. Staff very friendly and helpful. Even with renovation going on it was a pleasure to be there. Would recommend this hotel to all my friends. After two bad lodging experiences in one day, I wished we could of stayed a couple of more days.

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Helpful?
Thank cmelko01
Hanover, Canada
Reviewed 3 weeks ago

We booked from the road as we headed into Jacksonville based on price and the Wyndham name. Then I read the reviews and was nervous, but the price was low due to the reno, and we did not have any issues with quality or cleanliness. Our mattresses were new, the room freshly painted with new flooring, and there was no...

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Helpful?
Thank BusyB55
Cottonwood, Alabama
Reviewed 18 January 2017 via mobile

Me and my family stayed here during my recent brain surgery at the Mayo hospital. Jennifer was awesome trying to accommodate everyone including our preacher. We had 16 people come 4 hours away to see me through this surgery. Although remodeling is going on,the rooms are great and they worked hard to get us what we needed.i will be staying...

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1Thank kimmc88
Reviewed 17 January 2017 via mobile

Smells like old ashtray. Yuk! Carpet dirty. Looks like the 80s want their room back. Only good thing is checkin staff. Water on floor around washing machine. SMELLY!!!!! Parking adequate difficult to get to. Never ending roadwork nearby

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Helpful?
1Thank Lu Y
BestWesternJTB, General Manager at Wyndham Garden Jacksonville, responded to this review

Dear Ms. Y, Please allow me thank you for your patronage of our hotel. I have noted your comments in your review. In order to present a reply, please allow me first to apologize to you for not meeting your personal expectations. In your review, your comments do not inform your reader that the hotel is under a complete renovation...

Ewing, New Jersey
Reviewed 10 January 2017 via mobile

It smells dated. The mattresses are old and lumpy. Was directed to the 4th floor for vending and the floor had garbage all over the place. Took over 20 minutes to check me in because they did not get the first FAX from priceline. The heater made it smell like my room was on fire.

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Helpful?
3Thank James B
BestWesternJTB, General Manager at Wyndham Garden Jacksonville, responded to this review

Dear Mr. B... Our guests and their comfort is most important to us and we never want to disappoint anyone. Please allow me first to apologize for your discomfort. We certainly don't want you to experience a unpleasant night's sleep. Equally as important, please allow me to address your headline statement as well. Our hotel is currently in midst of...

Reviewed 20 December 2016

This Best Western is now Wyndham Garden Hotel They are doing major renovation We were very please with our stay. Very nice staff. Room was clezn and comfortable. Breakfast with real fruit and more A place to stay on your way for sure

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Helpful?
Thank lindagK2441GE
Pekin, Indiana
Reviewed 4 December 2016

Would stay there again! Appreciate the great and caring service. The breakfast was very good like Best Western Hotels usually are. I would recommend this Hotel to friends and family when staying in Jacksonville, Florida again!

Review collected in partnership with Best Western
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Thank rodsee63
Summerville, South Carolina
Reviewed 2 December 2016

Decent room but lacked basic amenities like refrigerator and microwave. Had other issues also. This hotel was going thru transition to another chain but had several issues such as breakfast problems and maintenance issues. To get to the hotel, getting there was a challenge due to construction on entrance turn in. Even though that wasn't there fault, it just added...

Review collected in partnership with Best Western
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1Thank cynthiat583
Port Orange, Florida
Reviewed 27 November 2016

We've stayed here for the past two years for Rockville a two day rock festival held at metropolitan park. This hotel is about a 15min drive with quick and easy access from I-95, free parking, comfortable beds and a free hot buffet to start out our day was always nice. We have never used the pool but it always looks...

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Helpful?
Thank WannaBfoodie
Lake City, Florida
Reviewed 21 November 2016 via mobile

My husband and I Decided to go to Jacksonville for my birthday. The room had no refrigerator and also smelt like dog piss, The phone was broken. None of the vending machines worked. They charged double price for a crappy room. I will never stay at this hotel again.

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1Thank skywitt1234
BestWesternJTB, General Manager at Wyndham Garden Jacksonville, responded to this review

Dear Skywitt, Please allow our team to express our sincere regrets with any inconvenience you may have encountered. Our hotel has embarked on a multi-million dollar renovation to ensure that we are a fresh new facility. I know that I addressed your concerns personally prior to your departure and we discussed the cleaning agents used and had indicated this was...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Room Service

Additional Information about Wyndham Garden Jacksonville

Address: 4660 Salisbury Road, Exit 344, Butler Blvd, Jacksonville, FL 32256 (Formerly BEST WESTERN Hotel JTB/Southpoint)
Region: United States > Florida > Jacksonville
Price Range: $120 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Jacksonville 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Best Western Jtb / Southpoint Hotel Jacksonville
Best Western Jacksonville
Jacksonville Best Western
Hotel Style:
#38 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Garden Jacksonville staff and other travellers.
5 questions
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Belleview, Florida
Jacksonville, Florida, United States
Belleview, Florida

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Questions? Get answers from Wyndham Garden Jacksonville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always choose a room far from elevator”
 of 5 bubbles lindagK2441GE, 19 Dec 2016 | Read review
“Don't expect to get the room you reserved.”
 of 5 bubbles watercop, 4 Nov 2016 | Read review
“I could not honestly think of a great room, other than one that was already remodeled.”
 of 5 bubbles RevSanWill, 24 Oct 2016 | Read review
“Stay away from this place”
 of 5 bubbles wombieroo, 23 Oct 2016 | Read review
“The do not disturb sign is with the menus, etc. not hanging on the back of the door.”
 of 5 bubbles Haykia, 2 Sep 2016 | Read review
5 of 5