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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,725 Reviews from our TripAdvisor Community

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Showing 1,716: English reviews
Boston, MA, United States
Reviewed 23 June 2016

This was my first stay at the Omni; it was okay but quite unremarkable. It was convenient to get to the office, but based on my stay I wouldn't necessarily look to stay here if I'm not on a business trip. The room was large and clean, but the lighting was a bit on the low side. Shower was dated...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Sarah I
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on our hotel Sarah! We appreciate your feedback. We look forward to the opportunity to welcome you back on your next trip to Jacksonville.

Panama City, Florida
Reviewed 22 June 2016

Very nice hotel. Reasonably priced. Clean rooms. Friendly staff. Pet friendly. The rooms were nice. Bathroom was nice. Comfortable beds. I would definitely stay here again when I visit Jacksonville. 5 stars!

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Thank kim v
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville Kim! We appreciate all of your feedback and are happy to hear that you enjoyed your experience from beginning to end. We hope you will have the opportunity to stay with us again on your next trip to Jacksonville

Tampa, United States
Reviewed 22 June 2016

I only had an overnight stay as I was in town for a meeting. From the valet service to the check out staff, everyone was very friendly and accommodating. The hotel was very clean and welcoming. Also a great location if staying in the downtown area. I would definitely recommend and stay at this hotel again.

Review collected in partnership with Omni Hotels & Resorts
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Thank Alyse Y
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Alyse, we are delighted to hear that you had such a wonderful stay at our Omni Jacksonville property. We appreciate you taking the time to leave your feedback on Trip Advisor and we look forward to the opportunity to welcome you back.

San Antonio, Texas
Reviewed 21 June 2016 via mobile

A pleasant overnight visit title the Omni with a wonderful walk across the bridge to get to the brewery. Though it initially looked daunting, it was about 15 minutes of joy. ...oh...hotel staff, room, and facilities we're great. Valet started the visit off with a warm welcome and in assisting with car after a long trip from TX.

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Helpful?
Thank Kenneth G
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write a review on the Omni Jacksonville Kenneth! We appreciate your feedback and compliment to our staff and location. We look forward to welcoming you back to on your next trip to the Bold City.

Atlanta, United States
Reviewed 20 June 2016

This was a very pleasant stay in Jacksonville, the valet personnel was delightful, friendly and helpful. i wish that the tray of cheeses had not been removed without my consent. The desk staff was very friendly, helpful and patient. The staff was always welcoming and the bell men were friendly.

Review collected in partnership with Omni Hotels & Resorts
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Thank Patricia J
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for such positive feedback Patricia! We thoroughly enjoy providing the best guest experience in the city and it is a great to hear when our efforts bear fruit. We appreciate your review and hope to welcome you back to the Omni Jacksonville.

Surprise, Arizona
Reviewed 20 June 2016

The hotel itself is clean, top quality, and has a friendly staff. The area around the hotel is quite a different story. Homelessness dominates this city and areas surrounding the hotel. The Landing was a nightmare as you could hear the loud music throughout the night... think it ended around 1 or 2 am. I give this hotel a 4...

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Thank TripJunkie83
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on the Omni Jacksonville! We appreciate your comments and compliment to our staff and location. We are constantly working on enhancing our guest experience, so thank you for your feedback. We look forward to welcoming you back to on your next trip to the Bold City.

Reviewed 20 June 2016

The staff was kind, serviceable and knowledgeable. The hotel was clean and well kept. The service was wonderful. I would recommend that families use this hotel. Everything is close, shopping, the beach and also some interesting and eclectic restaurants. It was a great place to get away.

Review collected in partnership with Omni Hotels & Resorts
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Thank aliceial
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback and for complimenting our staff! We are pleased to see that we could offer a relaxing and convenient location for your travels. We look forward to welcoming you back on your next trip to Jacksonville.

woodbridge, virginia
Reviewed 19 June 2016

There was nothing special about this hotel. It was neither good or bad. However, I did have a problem with the elevator. It closed on my arm and left a bruise. The elevator should have opened when it hit my arm, however it did not. If I had been a small child this would have been a serious issue.

Review collected in partnership with Amoma.com
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Thank R8130LKmelissac
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Please accept our apologies that your stay at The Omni Jacksonville was less than perfect. While we are happy to hear that our staff was friendly, we can't overlook that there were issues during your stay. We appreciate you bringing these to our attention as we are always looking for opportunities to improve and guest feedback such as yours is...

Reviewed 18 June 2016

We stayed at the Omni in June for 3 nights. I had a wedding and brought my 3 children to accompany. We got a room with 2 double beds, which was on the 4th floor. The first room they assigned was overlooking the roof of a parking garage. I called the front desk and requested a relocation, which they cheerfully...

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Helpful?
Thank Angela R
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Angela, thank you for sharing your feedback and please accept our sincerest apologies that the wi-fi and service regarding popciles was not up to your expectations or our own. We do our best to accurately portray what our guests can expect and would welcome your feedback on how we can improve. Thank you for giving us the chance to read...

Florida
Reviewed 17 June 2016

We stayed here near December of 2015. The hotel is very nice, I wont deny it. The rooms are pretty spacious, though the view from our room wasn't the greatest (we looked over the parking lot). Other than that, this hotel is a nice place to stay in Jacksonville. Kind of pricey, but if you can look over that or...

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Thank TheFairlyLocal
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are delighted to hear that you had such a wonderful stay at our property. The Omni Jacksonville Hotel prides itself in the ability to provide the highest level of quality and service to our guests. We appreciate you taking the time to leave your feedback online and look forward to the opportunity to welcome you back.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Region: United States > Florida > Jacksonville
Price Range: $181 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
7 months ago
Miami, Florida
Flagler Beach, Florida, United States
11 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room that is not a connecting room”
 of 5 bubbles 447shareser, 15 Mar 2017 | Read review
“Choose one with a view of the water.”
 of 5 bubbles sdlex, 13 Mar 2017 | Read review
“stay somewhere else”
 of 5 bubbles brockd16, 13 Mar 2017 | Read review
“Join free rewards program for free wi-fi and other things.”
 of 5 bubbles marthac18, 13 Mar 2017 | Read review
“Higher room for a nice view”
 of 5 bubbles MumaRules, 4 Feb 2017 | Read review
5 of 5