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Omni Jacksonville Hotel

2,149 reviews
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Traveller (152)
Room & Suite (88)
Pool & Beach (42)
Overview
  • Excellent52%
  • Very good27%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“valet service”(35 reviews)
“room service”(82 reviews)
“nice hotel”(95 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Omni Jacksonville Hotel
Offers & Announcements: SAVE UP TO 15%
Hotel deals
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,149)Write a Review
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Traveller rating
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1,088
578
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72
Show reviews that mention
All reviewsvalet serviceroom servicenice hoteldowntown areawithin walking distancerooftop poolview of the riverself parkingbusiness tripgreat stayenjoyed my stayfront desk staffbed was very comfortablestaff was friendlylandingbellmanconcert
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321 - 325 of 2,139 reviews
Reviewed 28 May 2017

Very friendly staff, very clean and attractive hotel, nice roof pool and fitness; great shower pressure, very comfortable bed and pillows and sheets; quiet rooms, good coffee, nice soaps and shampoos, close to free monorail system, view of the St Johns River.

Review collected in partnership with Omni Hotels & Resorts
Thank sddatkinson
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 2 June 2017

Thank you so much for taking the time to write this review! We appreciate your feedback and compliment to our staff and location. We hope to welcome you back to the Omni Jacksonville on your next trip to the Bold City.

Reviewed 27 May 2017

The hotel was prime location for Downtown. Lovely views of the river. Friendly staff. Added bonus of the Complimentary Room where food and refreshments were to hand. The valet staff were friendly and courteous.More

Review collected in partnership with Omni Hotels & Resorts
Thank soniaj265
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 2 June 2017

Thank you so much for taking time to review our hotel. We are grateful to receive such positive feedback in regards to your recent stay with us. We are delighted that you enjoyed your stay here at the Omni Jacksonville and got a chance to...More

Reviewed 26 May 2017

Decent location and price, but the hotel rooms are not extravagant by any means. Bathroom amenities could be improved. Great location and staff was very accomodating. Room service was decent and timely.More

Review collected in partnership with Omni Hotels & Resorts
Thank oliviamU7289DJ
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 2 June 2017

Thank you for taking the time to write this review on the Omni Jacksonville! We appreciate your comments and compliment to our staff and location. We are constantly working on enhancing our guest experience, so thank you for your feedback. We look forward to welcoming...More

Reviewed 26 May 2017

My stay at the Omni Hotel in Jacksonville, FL was amazing. Super friendly staff. Clean facility. Prompt services. The staff was even knowledgeable about the event we were attending. They made recommendations about what to do and eat. Will definitely stay again.More

Review collected in partnership with Omni Hotels & Resorts
Thank craigg438
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 2 June 2017

Thank you so much for taking the time to write this review Craig. The Omni Jacksonville Hotel prides itself in the ability to provide the highest level of quality and service to our guests, so we are pleased to see we have been successful. We...More

Reviewed 25 May 2017

Not having outlets near the bed (or on the desk) for phone charging is not acceptable in 2017. Similar modernization needed in bathroom: no platform for soap other than original built in, which the soap slides off of. Finally, Direct TV lost its signal every...More

Review collected in partnership with Omni Hotels & Resorts
1  Thank Brian C
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 2 June 2017

Thank you for your response in regards to your recent stay with us Brian. We are disappointed to hear that you had a less than perfect experience. We are always looking for feedback on how we can improve our services. While your review is not...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
USD 135 - USD 232 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#17 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Suites
Details
Price range
USD 135 - USD 232 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#17 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Suites
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Traveller (152)
Room & Suite (88)
Pool & Beach (42)
Dining (5)
Amenities (99)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
Questions & Answers
Ask a question
Sabreline
1 September 2016|
AnswerShow all 4 answers
Response from Ontour4444 | Reviewed this property |
I should have added that there are lots of restaurants and bars along the river you can stop at to refresh yourself.
1
Vote
dianekmc
23 August 2016|
AnswerShow all 5 answers
Response from Elizabeth W | Reviewed this property |
I didn't see anyone smoking around the pool. My husband walked to the end of the pool area to smoke.
0
Votes
Sonia614
9 July 2016|
AnswerShow all 5 answers
Response from Theresa C |
There are not many options for shopping in downtown Jacksonville. The only mini mall Downtown Jax is the Jax Landing and you do not want to go there. You would be better off staying somewhere in the St. Johns Town Center... More
1
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Room Tips
"Ask for a king room with a river view"
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"Some rooms have full river views, others only partial. If this is important to you, be specific."
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"If fragrances bother you, not the 11th or 14th floors; I don't know about the other ones"
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"Keep an eye out for deals months in advance. We got our room $100 less per night that way."
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