We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Omni Jacksonville Hotel

Save
Traveller (158)
Room & Suite (173)
Dining (41)
Overview
  • Excellent53%
  • Very good26%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“valet service”(37 reviews)
“mini bar”(25 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from Omni Jacksonville Hotel
Offers & Announcements: LIMITED TIME OFFER
Hotel deals
Offers from Omni Jacksonville Hotel
Offers & Announcements: LIMITED TIME OFFER
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (2,209)
There are newer reviews for Omni Jacksonville Hotel
See the most recent reviews
Filter reviews
2,199 results
Traveller rating
1,121
591
289
125
73
Traveller type
Time of year
LanguageEnglish
More languages
1,121
591
289
125
73
Show reviews that mention
All reviewstimes union centervalet servicemini barroom servicenice hoteldowntown areawithin walking distanceview of the riverself parkingrooftop poolbusiness tripenjoyed my stayexcellent stayfront desk staffbed was very comfortablestaff was friendlylanding
FilterEnglish
Updating list...
291 - 295 of 2,199 reviews
Reviewed 14 July 2017

The Hotel is upscale and very clean. The staff is very friendly and accommodating. We would love to stay there again. The beds & pillows were very comfortable. The restaurant food is delicious. They also gave us great recommendations for restaurants near the Hotel.More

Review collected in partnership with Omni Hotels & Resorts
Thank LauraDominey
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 2 August 2017

Laura, We are very pleased to hear that you had an awesome stay with us! We work diligently to provide a one of a kind guest experience and we love to hear about our successes. We thank you for taking time to offer your feedback...More

Reviewed 14 July 2017

The Omni Jacksonville was nice enough, but the beds were incredibly uncomfortable. I was in a room with two double beds and during my 4 night stay I tried both of them. The beds provided absolutely no support. It was as if you were falling...More

Review collected in partnership with Omni Hotels & Resorts
Thank williamrS3726SG
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 2 August 2017

Thank you for taking the time to review our hotel William. Guest feedback is essential when improving our guest experience and we appreciate your hand in that process I apologize for the fact that your stay fell short of your and our expectations. We work...More

Reviewed 13 July 2017

This hotel provided excellent customer service. I had an issue with my room door. The front staff quickly sent the maintenance staff to fix the issue. The front staff was very professional and made sure our stay was nothing less an exceptional. I would definitely...More

Review collected in partnership with Omni Hotels & Resorts
Thank izettak2017
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 2 August 2017

Thank you for your feedback! We are glad to hear that your maintenance issue was quickly resolved. It is a pleasure to read such positive feedback of our property and surrounding areas. We look forward to welcoming you back on your next stay in Jacksonville.

Reviewed 11 July 2017

Excellent porter, valet and front desk service. Easy access to downtown Jacksonville and places to visit. St Augustine is 45 minutes away....go visit!! You will not be disappointed. Did not have a good housekeeping experience or police experience as we were there for the 4th...More

Review collected in partnership with Omni Hotels & Resorts
Thank S6695HIdiegov
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 13 July 2017

Thank you for reviewing your stay with us. We are glad to see you were able to take advantage of our location in the heart of downtown. We thank you for your business and for your feedback. We hope to see you again soon!

Reviewed 11 July 2017

Overall an excellent hotel even with the issues I mentioned. These would not keep me from returning. The smiling staff and cleanliness make up for any deficiencies. Convenient to many restaurants in downtown Jacksonville. Shuttle guy was very helpful and friendly too. Travels within 2...More

Review collected in partnership with Omni Hotels & Resorts
Thank jerrybG3550RK
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 13 July 2017

Thank you for taking the time to review our hotel! We are delighted to hear that you are a loyal Omni customer and that your stay at The Omni Jacksonville hit the spot! It is always a pleasure for us to read reviews such as...More

View more reviews
Most Booked Properties in Jacksonville, FL
See all 134 hotels in JacksonvilleSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
USD 139 - USD 253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#17 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Suites
Details
Price range
USD 139 - USD 253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#17 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (158)
Room & Suite (173)
Dining (41)
Pool & Beach (31)
Amenities (19)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
Questions & Answers
Ask a question
Sabreline
1 September 2016|
AnswerShow all 4 answers
Response from Ontour4444 | Reviewed this property |
I should have added that there are lots of restaurants and bars along the river you can stop at to refresh yourself.
1
Vote
dianekmc
23 August 2016|
AnswerShow all 5 answers
Response from Elizabeth W | Reviewed this property |
I didn't see anyone smoking around the pool. My husband walked to the end of the pool area to smoke.
0
Votes
Sonia614
9 July 2016|
AnswerShow all 5 answers
Response from Theresa C |
There are not many options for shopping in downtown Jacksonville. The only mini mall Downtown Jax is the Jax Landing and you do not want to go there. You would be better off staying somewhere in the St. Johns Town Center... More
1
Vote
Room Tips
"Ask for high floor and a river view"
Read review
"City or river view, high floor"
Read review
"River-view rooms are a plus"
Read review
"Ask for a king room with a river view"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing