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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,773 Reviews from our TripAdvisor Community

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Showing 1,764: English reviews
Statesboro, United States
Reviewed 30 August 2016

Don't walk - RUN to the Omni Jacksonville. The service is top notch. The hotel was absolutely amazing. I could not have been more pleased! Dearlyn at the front desk had almond milk waiting for me in the morning - and the ladies in the Select Guest lounge were just awesome. Great hotel. the best!

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Julie F
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville Julie! We appreciate your feedback and are happy to hear that you enjoyed your experience from beginning to end. Thank you for mentioning Dearlyns name specifically, I will be sure to pass along the compliment. We look forward to welcoming you back on your next trip to the Bold City.

Reviewed 29 August 2016 via mobile

Very nice hotel right off the water, and a beautiful view of the city. When we return to Jacksonville, we will for sure stay here again. The people were very friendly, and we took the ferry boat to the stadium for the Jaguars vs Buccaneers game.

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Thank Michael M
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville Michael! We appreciate all of your feedback and are happy to hear that you were able to take advantage of the water taxi on the way to the stadium. We look forward to welcoming you back on your next trip to Jacksonville.

Fairfax, United States
Reviewed 29 August 2016

Perfect central location for city hall, downtown businesses, riverwalk, access to san marco. hotel staff always courteous, helpful. good menu -- cheese plate is highly recommended in the evening. valet staff work hard and well; rooms and hotel always clean.

Review collected in partnership with Omni Hotels & Resorts
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Thank Andrew C
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback and for complimenting our staff Andrew! We are pleased to see that we could offer a relaxing and convenient location for your travels. We hope to see you again for your next evening in the city!

Reviewed 29 August 2016

My business trip to Jacksonville in August was made all the better by staying at the Omni. I was there for a conference and was delighted by the service, the room and the food. The room as lovely. The bed was very comfortable. I was in room 809 which was far enough from the elevator not to hear any dings....

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Thank LOBRADNO2015
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking time to review our hotel. We are grateful to receive such positive feedback in regards to your recent stay with us. As a team, we take pride in servicing our guests with the best of our ability each day. Looking forward welcoming you to our hotel in near future !

Reviewed 28 August 2016

The Omni Jacksonville has a great location, especially if you're staying for a football game. The hotel is close enough to walk to the stadium. However, after 10pm, the area completely changed. We chose to walk back from the game but did not feel very safe as we got closer to the hotel. Not sure that I would recommend it...

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Thank katieebug
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on our hotel Katie! We appreciate your feedback regarding parking and WiFi as we are always looking for ways to improve our guest experience. We look forward to welcoming you back on your next trip to Jacksonville.

Poinciana, Florida
Reviewed 28 August 2016

Great place and we enjoyed our stay, staff was very friendly and professional. Would stay again if in the area. Door staff was always smiling and greeting us in a friendly manner, always offering us help if we needed anything. Pool area was spotless as was the fitness room.

Review collected in partnership with Omni Hotels & Resorts
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Thank Joseph O
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville Joseph! We appreciate all of your feedback and are happy to hear that you enjoyed your experience from beginning to end. We look forward to welcoming you back to the Omni Jacksonville on your next trip to the Bold City.

Orlando
Reviewed 27 August 2016

Staff training and attention to detail could make this a a much better hotel. Restaurant food was very good, server was just OK. Wrong (cheaper) bottle of Champagne was delivered to our room per our package. The facility itself is fairly nice.

Review collected in partnership with Omni Hotels & Resorts
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Thank Mark G
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for offering feedback on your stay Michelle. The Omni Jacksonville is always looking for feedback on how we can improve our guest experiences. We look forward to the opportunity of welcoming you back on your next stay.

Port Orange, United States
Reviewed 26 August 2016

This was a good place for the price! Most of the staff was very attentive and friendly. The view was amazing and the bed was very comfortable. We enjoyed the breakfast buffet very much. It is located very close to the Jacksonville Landing, which has great food and entertainment which also includes the water taxi to transport you anywhere on...

Review collected in partnership with Omni Hotels & Resorts
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Thank Isaiah J
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking the time to write this review Isaiah. We are glad to see you and your family enjoyed your stay here with us. We look forward to welcoming you back to the Omni Jacksonville.

Atlanta, Georgia
Reviewed 26 August 2016

This was a nice, comfortable hotel! It had everything you would expect from an Omni. It is an older hotel but very well kept. Valet was nice and knowledgeable about great places to eat and visit other than The Landing area, check-in was seamless and personable, and the room was comfortable- no loud AC, soft towels, comfortable mid-firm bed. The...

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Helpful?
Thank nicole m
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review Nicole! We are pleased you gave us the opportunity to better your guest experience. We work diligently to honor all guest requests, so we are excited for for the opportunity to make some changes where need be. We are delighted that valet was able to make some suggestions regarding the...

Miami Beach, Florida
Reviewed 24 August 2016

It's a good hotel, but it's in a lousy location. That area of Jacksonville seems to be in decline. The pool was OK, too small for laps, should've been warmed up. The room was nice, however the A/C system smelled old. There must have been an area party type in progress because the elevators smelled like vomit. WiFi is fast...

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Thank KlubMarcus
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for sharing your feedback and please accept our sincerest apologies that your stay was not up to your expectations or our own. We do our best to accurately portray what our guests can expect and always welcome your feedback on how we can improve. Thank you for giving us the chance to read about your stay and we...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Region: United States > Florida > Jacksonville
Price Range: $171 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
8 months ago
Miami, Florida
Flagler Beach, Florida, United States
over a year ago

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Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room that is not a connecting room”
447shareser, 15 Mar 2017 | Read review
“Choose one with a view of the water.”
sdlex, 13 Mar 2017 | Read review
“stay somewhere else”
brockd16, 13 Mar 2017 | Read review
“Join free rewards program for free wi-fi and other things.”
marthac18, 13 Mar 2017 | Read review
“Higher room for a nice view”
MumaRules, 4 Feb 2017 | Read review
5 of 5