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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,645 Reviews from our TripAdvisor Community

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Showing 1,636: English reviews
Stuart, Florida
Reviewed 30 May 2016

First off, I want to say that this review does not reflect on the staff or management of the Omni at ALL. They are top notch, from the valet to the management. However, sadly, this was the worst nights sleep I have ever had in a hotel in my entire life. The walls are incredibly thin, to the point that...

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Helpful?
Thank Kkgflmom
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Please accept our apologies that your stay at The Omni Jacksonville was less than perfect. While we are happy to hear that our staff was friendly, we can't overlook that there were issues during your stay. We appreciate you bringing these to our attention as we are always looking for opportunities to improve and guest feedback such as yours is...

UM
Reviewed 25 May 2016

My wife and I traveled from Maryland down to Jacksonville, Fl to take care of some family business and wanted to stay to "NICE" hotel. We choose the Omni and we are SO glad we did. From the time you drive up to the front door until the time you enter your room, the service is top notch. Everyone we...

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Helpful?
Thank J F
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville! We appreciate all of your feedback and are happy to hear that you enjoyed your experience from beginning to end. We look forward to welcoming you back on your next trip to Jacksonville.

Port St. Lucie, United States
Reviewed 25 May 2016

My husband & I had a very bad car accident approx. one mile from the hotel. The entire staff of the hotel went out of their way to make a bad situation better. They sent us a bottle of wine and a fruit & cheese tray plus house keeping gave us a box of chocolates. My compliments & thanks to...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Kim S
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Kim, I am so sorry to hear about your car accident, we are so glad you are okay and that our staff was able to turn your bad situation into a not so bad situation. We are happy to hear that you were pleasantly surprised by your stay with us here at the Omni Jacksonville. It is a pleasure to...

Sarasota, Florida
Reviewed 23 May 2016

Our previous experience at Omni was not good--our room reeked of cigarette smoke (they were supposedly a smoke free hotel. They comped me a free room to apologize and it was great. And the staff assured me that the hotel is enforcing their non-smoking policy much more rigorously. The location of this hotel is very good for downtown events.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank doctorkay2015
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review! We are pleased you gave us the opportunity to better your guest experience. We work diligently to honor all guest requests, so we are excited that your recent experience has heightened your view of our location. Many thanks for your feedback and we look forward to the opportunity to welcome...

Washington DC, District of Columbia
Reviewed 23 May 2016

We booked this hotel an hour before arriving on an unplanned trip. Great rates and centrally located for our purposes. The check-in was super fast and efficient. Front desk clerk very nice and welcoming. Our room was clean, average size, free wifi. My only "complaint" is that the mattress was a little too soft, I have a bad back and...

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Helpful?
1Thank karlsruhe_79
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on our hotel. We appreciate your feedback and suggestions regarding parking and the surrounding areas. We look forward to welcoming you back on your next trip to Jacksonville.

Jacksonville, Florida
Reviewed 22 May 2016

This is a nice Omni. Not the newest one but it's still comfortable and conveniently located downtown so you walk everywhere. There's a restaurant / bar in the lobby that is very good and the rooms while a little dated are comfortable and beds are very nice.

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Thank jasonf1975
Bluffton, South Carolina
Reviewed 22 May 2016

Great hotel. Friendly staff. Jacksonville Landing not what it used to be. Not many restaurants to choose from. Not sure if the area is safe, but we had no problem walking around at night. Wish the hotel was in a better spot. Not sure why Jacksonville seems to be abandoned. Used the hotel for a base for The Players Championship.

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Helpful?
Thank Bluffton44
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on our hotel! We appreciate your feedback and suggestions regarding the surrounding areas. We look forward to welcoming you back on your next trip to Jacksonville.

Palm Coast, United States
Reviewed 21 May 2016

If you happen to do anything in downtown Jax, this is definitely the place to stay. It is always a constant, great customer service. All of the major concert or venues are withing walking distance or just down the road

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Fidelia R
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking the time to write this review Fidelia! We appreciate your feedback and compliment to our staff and location. We hope to welcome you back to the Omni Jacksonville on your next trip to the Bold City.

Clifton, VA, United States
Reviewed 18 May 2016 via mobile

Great hotel with a friendly and helpful staff. Very clean. Nice chilled cucumber water in the lobby. Rooms was spacious and well appointed. Had breakfast at hotel and it was quite good with many choices. I passed up the hot breakfast buffet but it looked great. Excellent service. Valet parking available plus a pay lot right exact hotel ($10/day). Hotel...

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Helpful?
Thank Bill M
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Bill, we are ecstatic to hear that your stay here was absolutely wonderful! We appreciate you taking the time to leave such a fantastic review. Our associates are dedicated to providing the best guest experience in the city and it is always encouraging to hear of our successes We look forward to the opportunity to welcome you back to Omni...

Tallahassee, United States
Reviewed 17 May 2016

It was just a very pleasant experience. It was in a centrally located area. It was possible to drive to areas you needed to get to as well as walk to other areas. The complimentary wifi was a plus. The fitness room at no additional cost was great as well.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Fredrick S
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking time to review our hotel Fredrick. We are grateful to receive such positive feedback in regards to your recent stay with us. As a team, we take pride in servicing our guests with the best of our ability each day. We look forward to welcoming you to the Omni Jacksonville in the future.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Region: United States > Florida > Jacksonville
Price Range: $193 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Omni Hotels & Resorts, Expedia, Priceline, Travelocity and Jetsetter so you can book your Omni Jacksonville Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
4 months ago
Miami, Florida
Flagler Beach, Florida, United States
9 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a Riverview Room.”
 of 5 bubbles 848marysueh, 16 Jan 2017 | Read review
“Best view of St. John's river were on the left hallway (odd number rooms) /northeast side of the building.”
 of 5 bubbles I752RAjohnb, 2 Jan 2017 | Read review
“The Omni is the best choice in hotels. It is near The Landing on the river”
 of 5 bubbles BenFranklin33, 22 Dec 2016 | Read review
“higher floors facing the river offer stunning sunset views”
 of 5 bubbles mtsublueraider, 20 Dec 2016 | Read review
“Go with the river view room for great ambiance.”
 of 5 bubbles dough308, 12 Dec 2016 | Read review
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