We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Omni Jacksonville Hotel

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Omni Jacksonville Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,601 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Omni Jacksonville Hotel
See the most recent reviews
Showing 1,592: English reviews
Fort Lauderdale, Florida
Reviewed 13 April 2016 via mobile

We stay here for business at a deep discount with free valet and free breakfast. The staff is great, the fitness room pretty good, the valet quick. We had 9 at dinner and it was all pretty good. The bar tenders are quick and personable. But the rooms are so DARK. I had every light on and still couldn't see...

 Report
Helpful?
Thank Mary Ellen H
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Mary Ellen, please accept our apologies that your stay at The Omni Jacksonville was less than perfect. While we are happy to hear that our staff was friendly, we can't overlook that there were issues during your stay. We appreciate you bringing these to our attention as we are always looking for opportunities to improve and guest feedback such as...

Tallahassee, United States
Reviewed 12 April 2016

Only problem I had was the room safe did not work...the key pad would not allow you to put in the correct number of entries. Other than that the experience was fantastic, I would recommend for family trips, business meetings and so much more.

 Report
Helpful?
Thank Holly L
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for offering feedback on your stay Holly. The Omni Jacksonville is always looking for feedback on how we can improve our guest experiences. We look forward to the opportunity of welcoming you back on your next stay.

Nashville, United States
Reviewed 12 April 2016

I always stay at the Omni Jacksonville, the best deal, best location and friendly staff that make travel easy and enjoyable. The rooms are clean, the fitness center is adequate and the hotel is close to local dinner establishments.

 Report
Helpful?
Thank James R
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking the time to write this review James! We appreciate your feedback and compliment to our staff and location. We hope to welcome you back to the Omni Jacksonville on your next trip to the Bold City.

Reviewed 12 April 2016

The valet service is fast and efficient. The front desk clerks and bell hops are friendly and helpful. The restaurant serves a delicious breakfast buffet, served by excellent waiters. The pool is well-placed and, though in the middle of downtown, quiet and restful. I would definitely stay again.

 Report
Helpful?
Thank 179erina
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write a review on the Omni Jacksonville! We appreciate your feedback and compliment to our staff and location. We look forward to welcoming you back to on your next trip to the Bold City.

Reviewed 11 April 2016

My stay was excellent. The room on the 14th floor was very quiet, clean and comfortable. The bathroom was clean. The hotel was located very close to the lake walk and to downtown. The meeting spaces were very good. The entire experience was very good.

 Report
Helpful?
Thank 250budm
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville Sheila! We appreciate all of your feedback and are happy to hear that you enjoyed your experience from beginning to end. We hope you will have the opportunity to stay with us again on your next trip to Jacksonville

Florida
Reviewed 11 April 2016

Nice hotel overall. Beds not the most comfortable. Lots of street noise. Didn't feel very safe walking the streets in this area at night. The Landing is about 1 block away but is a bit run down and the crowd seems a bit sketchy.

 Report
Helpful?
Thank ccbarber
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your review. We are disappointed to see that your stay did not live up to your expectations. We strive to provide a convenient and welcoming environment for all of our guests and we take any failure to do so very seriously. Thank you for bringing the service challenges you experienced to our attention. We appreciate your business...

Sanford, Florida
Reviewed 10 April 2016

From check in to check out, customer service left a lot to be desired. Since apparently they didn't have enough luggage carts for the bell staff (!!), we were forced to wait at the curb for a long time, until we finally decided to take our numerous and bulky bags up ourselves. I was there for a conference, so I...

 Report
Helpful?
Thank Tawdra K
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are so disappointed to read about your experience at The Omni Jacksonville Tawdra. It sounds like we missed the mark on several items and for that we apologize. We appreciate you bringing these to our attention as we are always looking for opportunities to improve and guest feedback such as yours is invaluable. We do hope that in the...

Phoenix, United States
Reviewed 10 April 2016

On the evening of my check in I was pricked by a hypodermic needle that was on the floor under the edge of my bed. I expected much more from the omni in the way of health & safety inspections of the guest rooms. When I approached housekeeping with this I was told that it was an oversight of the...

 Report
Helpful?
Thank Andrew Edmund S
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

It is very disappointing for us to hear about your stay at the Omni Jacksonville. We appreciate any feedback that can allow us to enhance our services. We will share your concerns with our management team as well as out housekeeping team as it presents an opportunity for us to train our associates on how they should handle a similar...

Reviewed 9 April 2016

Easy access to Jacksonville Landing, Jax Public Library (beautiful & huge), downtown architecture & Chambin's Books & Coffee, this last a treasure. Comfortable beds, quiet rooms, delicious food right on site.

 Report
Helpful?
Thank katherine w
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for such positive feedback Katherine! We thoroughly enjoy providing the best guest experience in the city and it is a great to hear when our efforts bear fruit. We appreciate your review and hope to welcome you back to the Omni Jacksonville.

Saint Cloud
Reviewed 4 April 2016

Lumpy squeaky bed, lumpy uncomfortable pillows, charged PER night for parking, ref LOCKED and no one came to unlock it our entire stay although we called twice the first night, need a key each time you use the elevator, no stairs available as an option, no hot tub, charged for music to play in your room even though the cheapest...

 Report
Helpful?
Thank Todd N
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We appreciate that you took the time to write a review Todd. We are always looking for feedback on how we can improve our services. While your review is not what we'd like to see, it's through comments like yours that we can make implement changes. We do hope you will return to experience a stay that provides the quality...

710 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (107)
Viewed
Dining (3)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (20)
Viewed
Pool/Beach Area (12)
Viewed
View from Room (10)
Viewed
Bathroom (5)
Viewed
Family/Play Areas (1)
Viewed
Other (45)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (530)
Viewed
Amenities (99)
Viewed
Deluxe Room (61)
Viewed
Executive King Room (64)
Viewed
Pool (36)
Viewed
Dining (39)
Viewed
River City Suite (92)
Viewed
The Hotel (139)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (73)
Viewed
Pool/Beach Area (1)
Viewed
Dining (2)
Viewed
Room/Suite (33)
Viewed
Business Centre/Function Rooms (6)
Viewed
Bathroom (5)
Viewed
Hotel & Grounds (13)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Jacksonville hotels
0.7 km away
Hyatt Regency Jacksonville Riverfront
0.8 km away
DoubleTree by Hilton Jacksonville - Riverfront
12.1 km away
Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area
Show Prices
Show Prices
Show Prices
1.3 km away
Lexington Hotel & Conference Center - Jacksonville Riverwalk
1.1 km away
Hampton Inn Jacksonville Downtown I-95
1.7 km away
Hilton Garden Inn Jacksonville Downtown/Southbank
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St., Jacksonville, FL 32202
Region: United States > Florida > Jacksonville
Price Range: $176 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Omni Hotels & Resorts, Hotels.com, Orbitz, Expedia, Cancelon, Priceline, Odigeo and Jetsetter so you can book your Omni Jacksonville Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
Ask a question
Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
3 months ago
Miami, Florida
Flagler Beach, Florida, United States
8 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed on fifth floor I would recommend a higher floor.”
 of 5 bubbles G5228MSdavec, 22 Nov 2016 | Read review
“not sure if any view is good. ours was facing the building next door”
 of 5 bubbles MarchelleB, 1 Oct 2016 | Read review
“If you must stay here, a king bed may prove more comfortable”
 of 5 bubbles Wladovich, 29 Sep 2016 | Read review
“I'd ask for better views than the dirty parking lot.”
 of 5 bubbles ashleyc721, 29 Sep 2016 | Read review
“Ask for a river view. Costs a little more if you book it upfront.”
 of 5 bubbles melanier2014, 8 Sep 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay