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I stayed 2 nights for a business trip. While no specific issues, it was tired and dated. Check in was fine. Room smelled like cleaning products. Room service food was fair at best. People were friendly and helpful I will give the hotel that. Next...More
Response from JacksonvilleGM, Front Office Manager at Jacksonville MarriottResponded 4 days ago
Good afternoon Lisadcurry,
I would personally like to apologize for any inconvenience caused during your recent stay at the Jacksonville Marriott due to the condition of the hotel.
We sincerely want our guests to experience an enjoyable stay here and feedback such as yours is...More
The overall ambiance of the hotel was lovely. The staff was great, but what troubled me about my stay here was that they charged my credit card multiple times for my stay, and had I not checked my account I would not have known. So...More
The service was friendly, but the hotel overall is in a major need of an upgrade. The rooms feel like you're staying in a time warp from the 80s.
I wouldn't come back.
Free parking out front.
indoor/outdoor pool - nothing prettyMore
Thank Chris P
Response from JacksonvilleGM, Front Office Manager at Jacksonville MarriottResponded 4 weeks ago
Good evening Chris P
I want to deeply apologize for the condition of the hotel, upon arrival and for any other inconvenieces that you encountered during your stay. It is helpful to see where we excel and where we come up short. We really value...More
Old and musty smelling room due to the old style air conditioning which just blows cold air in the room without removing the humidity. Had to change rooms after an hour because the bathroom faucet would not work and could not be fixed.
Response from JacksonvilleGM, General Manager at Jacksonville MarriottResponded 11 October 2017
Thank you for taking the time to share your recent experience. We appreciate all of the feedback. It's great to hear that the service and food quality at the bar were outstanding. The team strives to provide a memorable experience and I'm glad...More
I have stayed at the Jacksonville Marriott many times in the past, but probably not in the last 3 or 4 years...
Check-in was very easy and the front desk clerks were particularly cheerful and friendly...they had my room ready and I was able to...More
USD 123 - USD 229 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#31 Romantic Hotel in Jacksonville
#50 Business Hotel in Jacksonville
Non-Smoking Rooms ,
Number of rooms
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