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Jacksonville Marriott

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Jacksonville Marriott
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312 Reviews from our TripAdvisor Community

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Showing 310: English reviews
Franklin Park, NJ
Reviewed 5 days ago NEW

I was in Jacksonville for a business trip. Chose this property primarily because of it's proximity to my place of work, but everything is within reasonable driving distance. The property is nice, looks well maintained, expect a typical Marriott property. The thing that stood out most for me was the friendliness and professionalism of the staff. Everyone had a smile...

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Helpful?
Thank Kaushik D
Jefferson City, United States
Reviewed 6 days ago NEWvia mobile

This has to be one of the friendliest Hotels in Jacksonville. From the moment you walk in the door the staff are there to greet you and take care of whatever needs you have. The beds were comfortable and whole property was exceptionally clean. 2 pools 1 in and 1 out so you are covered whatever the weather. We will...

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Helpful?
Thank Eileen G
New York City, New York
Reviewed 2 weeks ago

I've stayed at this hotel before, and always been satisfied...but my stay this past weekend exceeded all of my expectations. From the moment we walked in the door, everyone was friendly and helpful. I don't think I walked through the lobby at anytime during my stay when every staff member didn't acknowledge me in some way. The Customer Service was...

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Helpful?
Thank Peter N
Westerville, Ohio
Reviewed 4 weeks ago

Great hotel. Amazing Staff from walking in the door greeting, front desk service, concierce lounge help, maintenance help. The room was quiet, bed comfy, amenities great. Had a heater issue and they fixed in 10 mins with a smile. Leroy was kind, quick and very knowledgeable. They even sent up a gift pack after he fixed heater along with a...

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Helpful?
Thank Kathy B
New York
Reviewed 4 weeks ago

It was New Year’s eve and we decided to leave South Florida a bit early and thus wanted to stop in Jacksonville on our way up North. The Jacksonville Marriott was at capacity, but still had guests that hadn’t checked-in around midnight. I was told that as a Platinum Premier member I should be able to get a room. I...

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Helpful?
Thank luvmarriott
st. petersburg, United States
Reviewed 3 January 2017 via mobile

I stayed at this property for a New Year's Eve event. I I used my points that I had built up. For the moment I walked into the hotel I had a really pleasant experience with the staff. Specifically Kelsey who works the front desk. I had a bunch of odd-ball requests and they took care of them without any...

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Helpful?
Thank Robert T
Orlando, Florida
Reviewed 3 January 2017

So excited to spend a weekend with my family. There were 14 of us traveling. We booked 5 rooms, 2 of the rooms were booked with 4 persons to a room and were booked together on one reservation. We check in and they have assigned us king bed rooms. So we have 2 beds for 8 people. Yes, you read...

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Helpful?
Thank tamarick
JacksonvilleGM, Manager at Jacksonville Marriott, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your experience. I can certainly understand the disappointment in not receiving the desired room type. Although we do our best to accommodate all requests, we certainly fell short in this instance. I apologize for the mistake we made. I am glad that the Front Desk staff was...

Cicero, New York
Reviewed 2 January 2017

I traveled with a large group so the hotel choice wasn't mine and being part of this large group may have impacted my experience. The room itself was ok - clean but a bit worn in parts (like the finish of the tub flaking off). Bed wasn't bad but the pillows seemed abnormally small and there were no extras. No...

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Helpful?
1Thank bandiaeireann
JacksonvilleGM, Front Office Manager at Jacksonville Marriott, responded to this review

Dear Bandiaeireann, I sincerely apologize for the inconvenience that you encountered during your recent stay at the Jacksonville Marriott Hotel. We take your comments very seriously and your feedback is very important to us. I apologize that we failed to meet the level of customer service that is appropriate. It is helpful to us to see both where we come...

Fairfield, Connecticut
Reviewed 30 December 2016

I was close to the Marriott on business and stayed there four nights. I had my meals there and I used the fitness center. I did not use the pool. This hotel was adequate. My room was not large, but it was functional. I needed ot work each night and it allowed me to do that. The fitness center was...

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Helpful?
1Thank RcikS
JacksonvilleGM, Front Office Manager at Jacksonville Marriott, responded to this review

Good evening Mr. RcikS, Thank you for taking the time to complete the Guest Satisfaction Survey regarding your recent stay at the Jacksonville Marriott. We take pride on delivering an enjoyable experience during your stay and we have unfortunately fallen short of our goal during your stay. Please accept our sincere apology for any and all inconveniences. We shared your...

Miami, Florida
Reviewed 14 December 2016 via mobile

We rented multiple rooms this stay and challenged the staff with numerous requests for each room. Ashley and Brittany handled each request with a smile. True professionals. The rooms were spacious and modern, but could use an update. The gym is adequate but small, as is the indoor pool. The lobby common are is small. The reason for the fifth...

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Helpful?
Thank JosephBVTV

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Jacksonville Marriott

Address: 4670 Salisbury Road, Jacksonville, FL 32256
Region: United States > Florida > Jacksonville
Price Range: $188 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jacksonville Marriott 3.5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Jacksonville Marriott Hotel Jacksonville
Marriott Jacksonville
Hotel Style:
#31 Romantic Hotel in Jacksonville
#49 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Jacksonville Marriott staff and other travellers.
1 question
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Deltona, Florida
over a year ago

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Questions? Get answers from Jacksonville Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a high floor, very quiet”
 of 5 bubbles 142KathyB, 17 Jan 2017 | Read review
“Unless you like looking at air handlers, ask for a room which overlooks the parking lot.”
 of 5 bubbles RcikS, 29 Dec 2016 | Read review
“Concierge Level one-bedroom”
 of 5 bubbles n1cf2, 1 Dec 2016 | Read review
“Ask if there is a group, and try to avoid them. We made the mistake of sharing a hallway with loud, partying football fans.”
 of 5 bubbles charlied238, 13 Nov 2016 | Read review
“The corners of the hotel are generally larger.”
 of 5 bubbles JoanneSturm, 3 Nov 2016 | Read review
5 of 5