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Quality Inn Of Orange Park

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Quality Inn Of Orange Park
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174 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Lakeland, Florida
Reviewed 30 March 2016

I wish we had read previous reviews before we stayed here. The room was in bad condition - the phone was halfway apart, the bathroom did not have a vent fan, TV had poor reception, and the overall look of the room was in disrepair. But we were only staying one night and it was near to where we needed...

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Helpful?
1Thank cypress2005
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear cypress2005, Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. You can absolutely rest assured that your...

Catania, Italy
Reviewed 28 March 2016

Pros: Hotel is clean, housekeeping very nice, reception is okay. Cons: Not really the Hotel's fault, but there are a few undesirables that pass through In a great location if you are looking to hang out for a few days like I was. Tons of good places to eat and drink within walking distance. Mall close by and the Naval...

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Helpful?
Thank Xerezista
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear Xerezista, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the hospitality that we strive to show to each guest, during every stay. We want you to experience the best value...

Reviewed 28 March 2016

Needs complete renovation, Out of four lamps in the room one worked. 15 watt bulb, Old Carpet that dirt could not be removed from, receptacles didn't work, bathroom might have been clean but so old and used will never look clean. Sheets were gray, bedspread old. Just not a place I would ever send a friend to nor would I...

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Helpful?
Thank Mark B
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear Mark B, Thank you for your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have...

Mobile, Alabama
Reviewed 24 March 2016

I travel all over south week In week out.most of time in a different city every night.I use hotel coupons as much as possible!for the second night in a row in two different city's 4 hours apart,quality inn would not honor coupon price and wanted near double money.no special event,and no were close to full occupancy and it was after...

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1Thank ladogbox
Carthage, Texas
Reviewed 19 March 2016

We checked in to room 137, there was supposed to be a refrigerator and here wasn't. There was mold all over the picture on the wall and in the bathroom. We were then moved to room 136. The refrigerator was broken and smelled so Rotten. There were parts on the ceiling falling out due to water damage. The room was...

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Helpful?
1Thank akamm6990
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear akamm6990, Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more...

Charlotte, North Carolina
Reviewed 22 February 2016 via mobile

We stayed at this hotel for a job in orange park. There are very few hotels are good on this exit and quality inn is one of that hotel . It was a very nice two days stay at this property. Internet was very good and breakfast was nice.there was a night security guy at this property so we feel...

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Helpful?
1Thank keri p
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear keri p, Thank you so much for your compliments to our breakfast options and service. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. On behalf of our entire staff, we thank you for your business and we hope to...

Reviewed 5 February 2016

We booked this because of the location. Should have heeded previous comments! The room was dirty and smelled of urine. The carpet felt damp and grimy. Only one nightstand and basic outdated furnishings. I brought the smelly room to attention of manager, who followed me to the room and after a quick glance recommended I leave door open and turn...

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Helpful?
1Thank Luisa G
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear Luisa G, Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us...

Chester Basin, Canada
Reviewed 17 January 2016

All the hotels in the airport area were booked by workers on a highway project and it was getting dark so we travelled further south looking for a room. The room was cramped, the tiles dingy, the carpet on the sad side. The linens were not at the Quality Inn level, small towels with only sets for two, and only...

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Helpful?
2Thank Elaine F
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear Elaine F, Thank you for taking the time to complete our survey and share your experience! We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be...

Fayetteville, North Carolina
Reviewed 5 January 2016 via mobile

Was in my room alone, a person had a key to my room and tried to open the door, I had to fight to keep him from getting in. I called the front desk they claim he probably had the wrong room. Yea right he had a key that opened my door. This place is dangerous and filthy and is...

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Helpful?
3Thank Oxy C
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear Oxy C, Thank you for bringing to our attention your experience and comments regarding your stay. I am so sorry to hear that you did not feel safe during your most recent stay with us, and I want to assure you that we take the security of our guests very seriously. I hope you'll change your mind about seeking...

Brunswick, Georgia
Reviewed 4 January 2016

At checkin, I walked into the lobby NO Hi, Hello or anything......Two clerks were on the shift. As I approached the desk i finally received a greeting from the man clerk, The lady clerk continued to count down her cash drawer so i assumed it was shift change. I was assigned room 118 which was a hot mess. As we...

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Helpful?
3Thank LindseyThaDoll
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear LindseyThaDoll, Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nice clean rooms with comfortable beds and the good thing is "Free Breakfast & free internet".Pool is more benefit. ... more   less 

Additional Information about Quality Inn Of Orange Park

Address: 6135 Youngerman Circle, Jacksonville, FL 32244 (Formerly Jacksonville Inn at Orange Park)
Region: United States > Florida > Jacksonville
Price Range: $81 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Of Orange Park 2.5*
Number of rooms: 121
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Also Known As:
Quality Hotel Jacksonville
Hampton Inn Jacksonville
Hampton Inn Orange Park
Jacksonville Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn Of Orange Park staff and other travellers.
6 questions
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Houston, Texas

Hello, here is my review regarding recent stay at Quality Inn Orange Park. I want to do whatever is possible to make them face repercussions of the physical, verbal, and psychological abuse the owner and his ?wife wrongfully forced upon me. Any help or guidance much appreciated. I'm not sure if this site will publish my review or not, but maybe I can get it semi-published by responding to your review. I will also email you. So sorry your stay was also horrible :(

RE: QUALITY INN of ORANGE PARK, FLORIDA PHYSICAL AND VERBAL ABUSE BY OWNERS & POLICE CALLED!

I am a middle age professional woman. I travel much with my job and I am a Choice Rewards member. 1 of their property chains includes Quality Inns. Upon check in I requested noon check out (which is granted if you are a Choice Rewards member and space permits). First of all, the property was in subpar conditions and not up to standards in any way. Ok, so, I can deal with that for 1 night. However, in the morning while attempting to shower and depart, the housekeeper (owner's wife I am near certain) opened our door at 11:03 (forced herself in even though my travel companion was attempting to open it for her and tell her just a second) and the woman immediately became hostile, screeching, and extremely rude. We told her we had a noon check out and she stated (in very broken English since she was not an American) that "no, all check out 11, u get out now, GO, GO NOW", etc...

We tried to call manager, but phone in room didn't work. In meantime, she was arguing with my co-worker/travel companion and things got verbally abusive from her (housekeeper) going ballistic for no reason! Next, as we were quickly packing up the car to depart, this same housekeeper/ owner's wife proceeds to get into huge argument with quests 2 doors down. They had checked in as 2 people, but she saw a 3rd person and was screaming at them that no quests were allowed. They were doing their best to explain he had just pulled up 10 minutes ago and was not staying with them, simply visiting. She went on a rant and that's a whole other story regarding their situation.

Now, as I was loading my things into trunk I had my computer in my hands and it was still open so as not to lose the data I had been working on earlier. She comes back to my door and tells me we must pay another night since it was after 11am. I admit, I did start getting loud and very angry in which I lowered myself to her level somewhat. However, she then proceeded to put her hands on me and push me / shove me towards our car as we were packing and I nearly dropped my laptop!

Now I was very angry but I never touched / shoved / pushed her back in any way. I did yell at her and told her DO NOT EVER PUT YOUR HANDS ON ME AGAIN after which more screaming from all parties ensued (including the couple 2 doors down). She then went to office and her husband / owner (both of them refused to give me their names or titles) came to me and said she reported I had "abused" her and he was calling the police for trespassing since it was after 11 a.m..

I also got on my cell phone and called the non emergency police number and informed them that situation was out of hand and I wanted to file counter charges plus the fact she shoved me must be some sort of harassment or assault (I wasn't sure). They said this was a non emergency situation and it would be at least an hour b4 they could send anyone to take the report. I did not have anymore time to waste on their nonsense and left.

I then called Choice Hotels customer service and reported the incident, needless to say, the agent could have cared less. She said they have no control over their properties since they are all individually owned and operated. I was told I would have to wait 3 days to get a response from the owners (lol, right??) and in the meantime, she would not even allow me to speak to a supervisor or anyone who actually cared that this hotel has caused Choice Hotels to permanently lose a loyal customer in addition to my intentions to inform the community at large to steer clear of Choice Hotels, especially Quality Inns. Very sad situation for me overall. I did not deserve this type of abuse and nobody does. The woman was way out of line and the manager backed her up.

I am so angry that I have decided to spend an extra day in the area and go to police station to file a charge. Either civil or criminal or both. I will see what they suggest. I apologize for the long post, but I hope this prevents at least 1 person from enduring a stay at this very dangerous property which is run by highly unstable owners with no one to answer but themselves.

over a year ago

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Questions? Get answers from Quality Inn Of Orange Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always prefer a ground floor room, but that's just me. The highway is behind the hotel, but the rooms are pretty sound proof”
 of 5 bubbles Xerezista, 27 Mar 2016 | Read review
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  • CRUMBS EVERYWHERE
 of 5 bubbles LindseyThaDoll, 3 Jan 2016 | Read review
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