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Holiday Inn Express & Suites Jacksonville Airport

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Holiday Inn Express & Suites Jacksonville Airport
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418 Reviews from our TripAdvisor Community

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Showing 417: English reviews
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Fuquay-Varina, North Carolina
Reviewed 5 days ago NEW

I had reservations with Platinum IHG Rewards points for drive from Raleigh to Orlando- stopping in Jacksonville. Due to traffic I called about 8:30pm to tell them we were on our way but would be checking in after midnight. Front desk said, "You are fine". When I arrived at 1:30am there was NO ROOM! They had overbooked. 3 other families...

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Helpful?
Thank pendysplace
Management response:

Good Morning pendysplace, Thank you for your review of our property. I sincerely apologize for the inconveniences that your encountered during your travels through our area. I do use all guest reviews for recognition as well as continued staff training and will be sure to bring these issues to our Front Desk staff's attention. If you find yourself in our...

Reviewed 2 weeks ago

I usually don't stay at Holiday Inn's but they were one of the only hotels in the area to have a room. Basic room, nothing special, bathroom was just OK, carpet needed to be cleaned. I guess average at best, but ok for a one night stay passing through the area.

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Helpful?
Thank Jamie L
Amherst, Ohio
Reviewed 2 weeks ago

We didn't have any issues with this hotel; we know what to expect with Holiday Inn Express and it suits our needs. We were headed to Orlando and didn't want to arrive late at night so had decided to stop here . It was great, even though it is close to airport we didn't have any noise and there are...

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Helpful?
Thank vicssr
Lori M, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write a review! We appreciate and value your feedback. It pleases the whole staff when nice comments are made. We look forward to your next visit! Safe travels!! Sincerely, Lori

Pisgah Forest, North Carolina
Reviewed 4 weeks ago

This is an old worn out hotel that had a face lift. Worst HI Express I've ever stayed at. Room was in terrible condition, refrigerator did not work, king bed with a night stand on 1 side only, bed was not comfortable. Would never stay there again.

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Helpful?
1Thank JoycePFNC
Lori M, Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

I sincerely apologize that your stay was less than pleasant with us. We like to go above and beyond to ensure guest satisfaction. Our beds are only a few months old and the hotel was remodeled only two and half years ago! We adhere to high standards and would have been more than happy to bring another refrigerator to your...

Reviewed 22 January 2017 via mobile

Had a change of plans for our initial stop in South Carolina. Decided to drive as far as we could and called Holiday Inn Express to see if they could accommodate us so late (11:30p). We showed up after 13hrs on the road, they had a beautiful room for us at a good rate - military disc. Beds were big...

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Helpful?
1Thank Niki L
Lori M, Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write a review! Our staff works extremely hard and we appreciate the feedback. We hope you will still stay with us next time you are in the Jacksonville area.

Montreal, Canada
Reviewed 16 January 2017

Price point was good, reservation and check in was solid, left too early to eat breakfast, room was clean and well maintained, internet was good, really close to restaurants, gas stations and the airport, yay!

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Helpful?
Thank Elliott S
Lori M, Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Lori M.

Reviewed 14 January 2017 via mobile

A deal is no deal if the sleep is horrible and the service is lacking. This hotel has super comfy beds (score!), and the staff really makes a difference. Silvia on the free shuttle route and the front desk staff made a very long travel day come to a pleasant end. Frances runs the breakfast area with kindness, quick service,...

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Helpful?
Thank Michelle G
Lori M, Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Lori M.

Bath, New York
Reviewed 7 January 2017

Frances, who takes care of the breakfast area was great. She welcomed everyone as tthey entered and asked if she could help in any way. She was constantly cleaning and helping people as they came in. As my husband was sick, we stayed 3 nights here. The staff and France's in particular helped me to get food that would help...

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Helpful?
Thank hermanatherton
Lori M, Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you for taking the time to writing a 5 star review! Our staff works extremely hard and receiving reviews such as this, makes it all worthwhile! I hope you and your husband feel better soon! We are happy we could make it a little more tolerable! We look forward to your next visit with us! It is our pleasure...

Reviewed 4 January 2017 via mobile

Very nice hotel with an awesome staff. We have stayed here multiple times for work and it's always been great. Frances does a great job in the breakfast area! She is professional, helpful and keeps the area very nice.

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Helpful?
Thank Misty C
Lori M, Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write a 5 star review!! Our staff works extremely hard and receiving reviews such as yours, makes it all worthwhile! We appreciate the feedback! We look forward to your next visit! Sincerely, Lori M. FOM/Sales Manager

Reviewed 30 December 2016 via mobile

I had a great stay here. The staff is friendly and the rooms are clean and comfy. Since I am short I did not care for the high beds but that is my preference and I climbed up the beds like a trooper without complaining. Sadly the weather was not warm enough for the pool but it was still a...

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Helpful?
1Thank Dana G
Lori M, Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write such a nice review! I appreciate the honesty!! Our staff works extremely hard and receiving reviews like this, inspires us to keep up the great work! Thank you again! We look forward to your next visit! Sincerely, Lori M.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning

Additional Information about Holiday Inn Express & Suites Jacksonville Airport

Address: 1200 Airport Rd, Jacksonville, FL 32218-6889 (Formerly Wingate by Wyndham Jacksonville Airport)
Region: United States > Florida > Jacksonville
Price Range: $162 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Jacksonville Airport 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Wingate By Wyndham Jacksonville Airport Hotel Jacksonville
Wingate Jacksonville Airport
Wyndham Jacksonville
Jacksonville Wyndham
Hotel Style:
#19 Romantic Hotel in Jacksonville
#30 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Jacksonville Airport staff and other travellers.
3 questions
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7 months ago
New Haven, Indiana
Savannah, Georgia
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Jacksonville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“triple make sure they do not overbook you! even with rewards points!”
pendysplace, 18 Apr 2017 | Read review
“Stay at a different hotel.”
JoycePFNC, 23 Mar 2017 | Read review
“This is very convenient to I 95, I 295 and the airport. Despite the proximity of the airport it was very quiet!”
hermanatherton, 7 Jan 2017 | Read review
“Rooms facing parking lot face west, so sun will not be blaring in in the morning”
matthewhR9287TJ, 8 Dec 2016 | Read review
“bring your bathing suit, it has a beautiful hot tub and pool.”
, 24 Oct 2016 | Read review
5 of 5