We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hilton Garden Inn Jacksonville Airport

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hilton Garden Inn Jacksonville Airport
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

528 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Hilton Garden Inn Jacksonville Airport
See the most recent reviews
Showing 525: English reviews
Satsuma, Florida
Reviewed 17 January 2017

Everything was excellant...i would stay here again and again..and i would highly recommend this place...the staff was very helpful and the place was very clean....inreally enjoyed being able to watch the game by the fire place

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank karenhY1758YM
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good morning KarenhY1758YM, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay at...

Reviewed 16 January 2017

Excellent customer service, Staff was excellent. will stay here on my next visit. Poor Breakfast waitress was the same girl in the bar in the evening. Yet she was still friendly and had a huge smile on her face.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Jose H
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good morning Jose H, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay...

Reviewed 16 January 2017

The hotel staff are very nice. The bed was stiff and a bit uncomfortable. Be aware of your surroundings when arriving especially at night. They have been having issues with male panhandlers in their parking lot approaching guests.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank loidag732
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good morning loidag732, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay at...

Durham, North Carolina
Reviewed 8 January 2017 via mobile

We stayed here overnight while traveling. Mostly positive experience. Front desk staff was superb, and very helpful with me getting luggage in. Bed was fantastic- very comfortable. There are signs saying they are renovating bathrooms and that they are currently updating ADA compliance- but we reserved a room with a roll in shower, and it was not truly a roll...

 Report
Helpful?
Thank Carol M
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good morning Carol M, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay...

Reviewed 31 December 2016

This was a great quick stay on our travels. The rooms were very clean and spacious. They are remodeling the bathrooms and our room had yet to be completed. The renovations did not interfere with our stay! Highly recommend the bed and breakfast package with the breakfast buffet - it was well worth it.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank ShelyU
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good morning ShelyU, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay at...

Charleston, SC, United States
Reviewed 31 December 2016

I've stayed at this hotel many times in the past and my recent experience did not disappoint. We really like the restaurant being in house so we don't have to get back in the car after a long trip. Staff is always friendly and well trained.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank P8644XZcharlest
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good morning P8644XZ, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay at...

Gainesville, United States
Reviewed 25 December 2016

Super convenient park-and-fly location close to Jacksonville airport. Hotel is clean and well-appointed; staff is friendly, professional and helpful in all that they do. Shuttle service was super early on the way out and I cut it close getting down to the lobby a minute or two late. No worries! They waited for me :) Coming back was super quick...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank kimberlybR7267RB
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon KimberlybR7267RB, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay at...

Stevenson, United States
Reviewed 15 December 2016

We had an issue with bedding when we arrived. I went straight to the service desk and the lady instantly moved us to another room. She apologized over and over again, but we reminded her that house cleaning wasn't her department. It was taken care of immediately.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank monicadG2438OR
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon monicadG2438OR, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay at...

Reviewed 14 December 2016

I found this HGI due to proximity to Port of Jacksonville, FL. The Service very good. Lynda at checkin arranged rides and was very helpful. The ladies working breakfast buffet were very helpful and friendly! They even came by our table to check on us and treated us like family!

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank will g
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon will g, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay...

Atlanta, Georgia
Reviewed 27 November 2016

This hotel is not a true reflection of the Hilton Brand. It needs a total facelift. Not to mention they are going through renovations and should be giving away "free rooms" as bad as the hotel looks. There is rust in the bathrooms, rust on the ironing board, mold on the shower curtain and very unfriendly staff.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank roderikac
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon Roderikac, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. I sincerely apologize that you did not have a great stay with us. We are currently going through some renovation and this may have cause some issues...

58 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (14)
Viewed
Room/Suite (8)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (1)
Viewed
Dining (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Hotel & Grounds (10)
Viewed
Dining (3)
Viewed
Bathroom (1)
Viewed
Room/Suite (8)
Viewed
Business Centre/Function Rooms (4)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (4)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Jacksonville hotels
0.3 km away
Hampton Inn & Suites Jacksonville-Airport
2.8 km away
Doubletree by Hilton Hotel Jacksonville Airport
0.2 km away
Hyatt Place Jacksonville Airport
Hyatt Place Jacksonville Airport
#30 of 132 in Jacksonville
715 reviews
Show Prices
Show Prices
Show Prices
0.1 km away
Holiday Inn Express & Suites Jacksonville Airport
0.2 km away
Fairfield Inn & Suites Jacksonville Airport
0.2 km away
Jacksonville Plaza Hotel & Suites
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Road, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: $126 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Travelocity and Priceline so you can book your Hilton Garden Inn Jacksonville Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton
Hotel Style:
#36 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville Airport staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from Hilton Garden Inn Jacksonville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool facing rooms are very nice. Request for one.”
 of 5 bubbles jaybaseball48, 19 Jan 2017 | Read review
“Any level is great”
 of 5 bubbles DINE0702, 18 Oct 2016 | Read review
“Looks like they are all great!”
 of 5 bubbles hawk1tdh, 28 Jul 2016 | Read review
“Awesome rooms and great pool”
 of 5 bubbles lornayvonne, 21 Jun 2016 | Read review
“Ask for a room on the fifth floor away from the elevator for the quietest stay.”
 of 5 bubbles Smiles4miles, 2 Jun 2016 | Read review
5 of 5