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Hilton Garden Inn Jacksonville Airport

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Traveller (30)
Room & Suite (34)
Dining (5)
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Overview
  • Excellent49%
  • Very good28%
  • Average12%
  • Poor7%
  • Terrible4%
Travellers talk about
“front desk”(72 reviews)
“shuttle service”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
2 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Jacksonville Airport
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Jacksonville Airport
Special Offer: Double Points, Every Stay
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Rooms
8 Jul.9 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (663)
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Traveller rating
302
186
86
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32
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302
186
86
53
32
Show reviews that mention
All reviewsfront deskjacksonville airportshuttle serviceamelia islandnice hotelroom was cleanbreakfast was excellentshopping and restaurantsan early flightcruise portnight's sleepone night staygreat place to staybusiness centerwould stay here againenjoyed my staystaff was friendly
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1 - 5 of 659 reviews
Reviewed 1 week ago via mobile

The hotel was pretty and the lobby looks great. However, one of our 2 rooms had mold growing on the wall. Picture attached. The front desk when we mentioned was quickly taking action, but considering we slept all night in that room it was disconcerting...More

Thank Rob_Gillis
Response from hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville AirportResponded 1 week ago

Good Afternoon, Thank you so much for providing us with some feedback about your recent visit with us. It is important to me that our guests have a wonderful experience at this hotel. We're sorry that your experience with the hotel was negative. Please feel...More

Hotel's Favourite
Reviewed 4 weeks ago

They were very pleasant & rooms were very comfy & clean. Hot tub & pool area very pleasant. Shout out to Raquel & other front desk staff, very friendly & helpful, also referred us to an excellent shuttle to get us to cruise ship &...More

Thank 22robing
Response from hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville AirportResponded 3 weeks ago

Good Morning, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly...More

Reviewed 1 week ago

Not at particularly special place to stay for an evening. The cleanliness and layout of hotel in fine. Bed was not comfortable, squeaky (broken frame), and old. I would choose another Hilton location if I were you.More

Review collected in partnership with Hilton Garden Inn
Thank shann0nec
Response from hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville AirportResponded 1 week ago

Good Afternoon, Thank you so much for providing us with some feedback about your recent visit with us. It is important to me that our guests have a wonderful experience at this hotel. We're sorry that your experience with the hotel was negative. Please feel...More

Reviewed 1 week ago

We've stayed here several times and generally have always liked it. The rooms have all been redone, so they're nice. The only glitch is they never seem to get the restaurant right. Bar and food are very limited, and it's always a quirky experience. Maybe...More

Thank GeneK1660
Response from hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville AirportResponded 1 week ago

Good Afternoon, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly...More

Reviewed 1 week ago

The Hilton Garden Inns provide a reliably good experience for a reasonable price. Our hotel room showed a little wear and tear but the towels and linens were in excellent shape and the room was clean. I checked in online so when we arrived all...More

Review collected in partnership with Hilton Garden Inn
Thank Doctagon
Response from hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville AirportResponded 1 week ago

Good Morning, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Pool
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 110 - USD 190 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Family Hotel in Jacksonville
#36 Business Hotel in Jacksonville
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 110 - USD 190 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Family Hotel in Jacksonville
#36 Business Hotel in Jacksonville
Room types
Suites, Non-Smoking Rooms
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Traveller (30)
Room & Suite (34)
Dining (5)
Pool & Beach (4)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Dionna S
28 August 2016|
AnswerShow all 4 answers
Response from hgiAIRPORTjax | Property representative |
We are not pet friendly; however, there is a boarding facility near by called Pet Paradise.
0
Votes
klemi
5 March 2016|
AnswerShow all 4 answers
Response from hgiAIRPORTjax | Property representative |
There are a tremendous amount around us in the River City area. We also provide a complimnentary shuttle as well between the hours of 7am and 11pm.
0
Votes
Lisa M
28 September 2015|
AnswerShow all 5 answers
Response from hgiAIRPORTjax | Property representative |
Hi Lisa, The hotel directly does not offer a cruise shuttle; however, we have an amazing service that we recommend. The rates are better than the local taxi services to the port and they will work with the time you want to... More
1
Vote
Room Tips
"They're all good really."
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"If going on cruise have hotel to refer shuttle service, they know a very reliable one."
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"Check to make sure the room is not along the up and down path of the elevator."
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"South side (rear) of the hotel is quieter."
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