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Comfort Suites Airport

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172 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Blue Ridge, Georgia
Reviewed 4 January 2016

Located near the Jacksonville Cruise Terminal - excellent location. Large, spacious room. Convenient to Walmart and CVS for last minute items before trip. We needed two rooms and our rooms were located across from each other, which was idea with younger children. Breakfast bar was adequate. Staff very friendly.

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Helpful?
Thank Lynn D
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again...

Lumberton, North Carolina
Reviewed 4 December 2015 via mobile

We did not have reservations but the front desk was available to accommodate us. She was very knowledgable about the area. The room was large. The couch and bed was separated by a wall divider. The room had a lot of outlets to plug in whatever. The bathroom was clean. The bed was comfortable. The carpet was a little dated...

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Helpful?
Thank DianeB730
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again...

Blackburn, United Kingdom
Reviewed 19 November 2015 via mobile

Big rooms with suite. High ceilings but rooms lacked a bit of warmth / decor. Clean, and in reasonably good condition. Would have got 5 stars but wifi, as usual, let it down. What is it with hotel wifi. It required a tick box to agree to usage statement longer than War & Peace; logs you off every time iPad...

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Helpful?
Thank TonyandWendy12
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again...

The Villages, Florida
Reviewed 10 November 2015 via mobile

US 301 really rattled us driving at night in northern FL by seeing two separate, recent traffic accidents. This place is in an excellent location for travel for central FL to east-central SC as a stopover. It is easily accessible on I-95 north of the I-(loop). Great AM breakfast, but I think it closes down too early on weekdays.The rooms...

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Helpful?
Thank carnivorismrocks
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again...

West Palm Beach, Florida
Reviewed 4 November 2015 via mobile

We had two connecting rooms which was great! New carpets in rooms with a faint lingering odor in one room. Bathrooms, while clean, appear to be original. Staff was friendly, breakfast had a very good selection, halls and lobby clean. Hotel is well maintained. Would stay here again.

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Helpful?
Thank Deborah R
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again...

Florida
Reviewed 8 October 2015

We live 2 hours away from Jacksonville and had to be at the airport before 5:00 AM for our flight to New York. While looking for a place to stay, I discovered that Comfort Suites has a stay, park, and fly option so we booked it. We needed parking for 10 days, and the package for the overnight stay and...

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Helpful?
Thank thebusyone
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again...

Eugene
Reviewed 18 September 2015 via mobile

We wanted a fast expensive night before flying out the next morning. While a bit apprehensive because of the great price we found it to be welcoming, clean, had great service and a delicious breakfast option in the morning. Not fancy and some of the bathtub fixtures were dated but we would come again

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Helpful?
1Thank Sal1710
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, Thank you for your compliments and concerns. We appreciate and value your feedback and will share it with the team. Please do Check us out now, We have new Carpet installed and are working on positive changes. I do apologize for a really late response. Thank you for staying with us. We cannot wait to have you back...

Reviewed 13 September 2015

We stayed in this hotel for one night when we arrived from a long airline flight. This was a brief stopover stay. We were greeted by a very pleasant young man at the front desk who made us feel very welcome. Our room was very well appointed with a very comfortable bed and pillows. The breakfast, while not spectacular was...

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Helpful?
Thank eisaacsen
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again...

Reviewed 29 August 2015 via mobile

Crappy service. Wouldn't give military discount and ac went out thru night and would not accommodate us for the issues. Gentleman and lady at desk this morning were rude and lazy . Did not care that we were unsatisfied with our stay. Sorry sir is all we got. Breakfast was cold and eggs had hair in as well. Expensive as...

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Helpful?
Thank Josh W
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, We do apologize for your experience. We do honor Military Rates at the hotel. We are sorry if you felt our Front Desk Associates to be rude and you were not comfortable with your stay. It appears this review could be for another hotel, as that does not represent us. We do Have a Friendly staff. As for...

Delray Beach, Florida
Reviewed 12 August 2015

While passing through Jacksonville, my wife and I spent a night at the Comfort Suites Jacksonville Airport. I used to be a fan of the chain, but this location is making me question my choices. When we arrived, the outside was not very inviting. The parking lot and covered drive up area needs major work. Our room was a mini...

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Helpful?
Thank exnorther
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, I want to thank you for taking the time to provide us with feedback as it relates to your recent stay at our property. We value input from our guest and see it as an opportunity to improve our guest satisfaction. I hope that if your travel plans include the Jacksonville area you will consider our hotel and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Comfort Suites® Airport is conveniently located within two miles from the Jacksonville International Airport. The Jacksonville Municipal Stadium (formerly Alltel Stadium) and the Jacksonville Zoo and Gardens are a short drive away. Jacksonville Beach and Adventure Landing Jacksonville are 23 miles from the hotel.Located off Interstate 95 and three miles from Interstate 295, the hotel is located on the north side Metro Jacksonville, in the hub of the International Tradeport. The Jacksonville Port Authority (JAXPORT) is within close proximity. The JAXPORT has three public marine terminals and one passenger cruise terminal: Blount Island Marine Terminal, Talleyrand Marine Terminal, Dames Point Marine Terminal and the temporary JAXPORT Cruise Terminal. The hotel can arrange shuttle service to the port for a nominal fee.This Jacksonville, FL hotel is close to River City Marketplace, Regency Square Mall, the Prime F. Osborn III Convention Center, Shands Jacksonville Hospital, downtown Jacksonville and many beaches. South on Interstate 295 is a major commercial and industrial area with regional offices for UPS, FedEx, BMW, Burger King and many more.Several restaurants and cocktail lounges are located nearby, including LongHorn Steakhouse, Ruby Tuesday, Cracker Barrel Old Country Store, Chili's, Applebee's Neighborhood Grill and Bar, Denny's, Marco Polo Chinese, Flight 747 Lounge and Grill, Destination and Montego's Restaurant.Full-service amenities include:24-hour airport transportation Free wired high-speed Internet access in all suites Free wireless high-speed Internet access in the lobby Free local calls Free weekday newspaper This Jacksonville, FL hotel offers a free hot deluxe continental breakfast, featuring fresh coffee, tea, milk, fruit juices, bread, oatmeal, bagels, English and sweet muffins, waffles, doughnuts, eggs and sausage, fresh fruit and cold cereals. An outdoor pool is also located on the property.Business travelers will appreciate conveniences like an Internet kiosk in the lobby, two-line telephones with data ports, voice mail and access to copy and fax services. The boardroom accommodates eight people and the Jaguar Room accommodates 45 people. High-speed Internet access and audio visual equipment is available in the meeting rooms.All spacious suites include sofa sleepers, microwaves, refrigerators, coffee makers, hair dryers, irons and ironing boards. Guest laundry facilities and dry cleaning services are available for guest convenience.The convenient airport location, friendly customer service and relaxing accommodations make the Comfort Suites Airport perfect for business and leisure travelers in the Jacksonville area. Come enjoy the Suite life. ... more   less 

Additional Information about Comfort Suites Airport

Address: 1180 Airport Road, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: $117 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Comfort Suites Airport Hotel Jacksonville
Comfort Suites Jacksonville
Jacksonville Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Airport staff and other travellers.
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Questions? Get answers from Comfort Suites Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Main floor rooms are easier when carting luggage, etc”
 of 5 bubbles Screwball, 8 Jan 2017 | Read review
“Would recommend kings suite to any couple or business trip.”
 of 5 bubbles mathieul262, 26 Jul 2016 | Read review
“High is best to get away from parking lot noise.”
 of 5 bubbles Clogtowner, 2 Jun 2016 | Read review
“All rooms are inside with elevator access to the upper floors. We stayed on the 2nd floor and enjoyed the views.”
  • Nice and clean tub/shower area.
  • Good sized bathroom
  • Frig/microwave area
  • Beds, divider and sofa area.
  • Desk area
  • Looking into room from the doorway,
 of 5 bubbles Travelinggrandma001, 23 May 2016 | Read review
“Our room was on first floor and very quiet.”
 of 5 bubbles 696cliffordg, 21 Apr 2016 | Read review
5 of 5