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Jacksonville Plaza Hotel & Suites

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Jacksonville Plaza Hotel & Suites
Jacksonville Plaza Hotel & Suites
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570 Reviews from our TripAdvisor Community

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Showing 543: English reviews
East Stroudsburg, Pennsylvania
Reviewed 9 August 2015

We just came home from Jacksonville and we stayed here for 3 nights. This hotel was very clean and the staff was very nice. Easy access to Rt. 95. The rooms were spacious. There were plenty of places around to grab something to eat and fill up on gas. Close to the airport. Overall we were very happy with our...

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Helpful?
3Thank Joy T
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Joy T, We'd like to thank you for taking the time to submit such an awesome review! We are always so pleased to see great reviews such as yours, so again thank you and we look forward to accommodating you again if ever in the Jacksonville area. Safe travels! Thank you for staying at the Jacksonville Plaza Hotel!

Macon
Reviewed 6 August 2015

I recently booked a one night reservation based on the very good reviews and the reasonable rate. I wanted a hotel near the airport with free stay and fly parking. When we arrived there were several men "hanging out" in the parking area in front of the lobby area and a homeless looking man in the lobby. Upon entering I...

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Helpful?
2Thank Fishandbeer
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Fishandbeer, We are a little confused by your review regarding a homeless man and strong chemical smell, nonetheless we do apologize that our hotel did not meet your expectations. As you can see from other reviewers there is not one that is similar to your experience. This is a busy hotel with people checking in at all hours of...

Monroe, North Carolina
Reviewed 4 August 2015 via mobile

The hotel was very affordable for us as we simply needed a place to rest in between a long road trip. We checked the bed for bugs and it passed, everything seemed nice and clean.. but, the blow dryer was filthy, after I Cleaned the handle for like 5 min to the point where I can touch it (the handle...

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Helpful?
1Thank whodaz
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear whodaz, We thank you for taking the time to submit your review and are pleased we passed the cleanliness of the room. However regarding the blow dryer we do apologize, this issue will be addressed to the housekeeping department. But do know if ever an issue please call front desk, because we do have extra blow dryers that can...

Glenville, New York, United States
Reviewed 28 July 2015

We and booked this hotel because it was the only one we could find that would provide a shuttle to the cruise terminal early before 10am for my sisters cruise wedding. Ok basic hotel room. They only had 2 towels for my family of 4. They said they shuttle would be there before 10am since we were told to be...

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Helpful?
Thank Sarah B
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Sarah B, We'd like to thank you for submitting your review, although we are sorry to hear that you were not completely satisfied with your stay and the cruise shuttle. We do try our best to assist in providing smooth drop offs and pickups from the cruise terminal so again we apologize for any mishaps that might have occurred....

Reviewed 28 July 2015

I stayed at this hotel during the time I was relocating from another state. The rate is very reasonable, and the location is excellent. I had very positive experiences with the staff, especially Amber at the front desk. She was very courteous and helpful during my stay. I observed her interactions with other guests and noticed that she was always...

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Helpful?
1Thank Lareta G
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Lareta G, Thank you for your honest and gracious review ! You were such a pleasant guest to have with us and we really look forward to accommodating you in the future. Also thank you for recognizing our staff in the effort that they put forth when having to deal with certain situations. We strive our hardest to provide...

Savannah, Georgia
Reviewed 28 July 2015

Rooms are small but clean. Staff is very nice.Have been here on business for 4 weeks and would definitely stay again. Had family come into town unexpectedly and Amber was very helpful in getting me another room on short notice.

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Helpful?
1Thank Jamie B
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Jamie B, Thank you very much for your review, we are very pleased to hear that one of our staff members were able to be most helpful for you and your family. We really enjoy hearing from guest that can appreciate our staff members as they work really hard in providing excellence in customer service. Thank you again and...

Jacksonville, Florida
Reviewed 26 July 2015

Spent three nights in this hotel. Even though the rooms were small, it was an excellent stay with clean rooms and relatively quiet. Parking was excellent and easily accessible. My only complaint was the inconsistency of the free wifi service. Would definitely consider staying again.

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Helpful?
1Thank Craig G
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Craig G, We greatly appreciate your review. We are pleased to hear that you were able to look pass the size of the room and acknowledge the overall value for your money, We are sorry to hear about the WiFi, this is not a typical issue we have, if any problems please let front desk know sometimes resetting the...

Durham, North Carolina
Reviewed 25 July 2015

I read reviews of this hotel while looking for an inexpensive place to stay for a night in Jacksonville. My flight landed around 7PM and I was leaving the next morning for a cruise, so I essentially only needed a place to sleep for the night. The best part of the stay was the prompt shuttle service from the airport....

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3Thank MitziOC
Jacksonville, North Carolina
Reviewed 16 July 2015

The room was small but adequate. Room was clean and bed and pillows were comfortable. Having a microwave and refrigerator in the room was a plus! We went to Wal-Mart that was close by and bought something for dinner and microwaved it since we were tired and didn't feel like eating out. There are plenty of places to eat close...

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Helpful?
Thank Janet R
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Janet R, We are pleased to hear that you enjoyed your stay here with us at the Jacksonville Plaza Hotel and that you also were able to take advantage of our Sail N Save package. This package helps make your cruise trip just a little bit easier and hassle free. It is also great to hear that our staff...

Homestead, FL
Reviewed 16 July 2015

The place looked nice when I drove up. Didn't like that there wasn't a temporary parking area to check in. I had to park way far away. Staff was a bit rushed when I checked in. I asked for a luggage cart for all of my stuff and the girl just shrugged her shoulders. I said that I guess I'll...

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Helpful?
Thank Babsy1969

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Multilingual Staff
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: $91 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
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Also Known As:
Jacksonville Plaza Hotel Jacksonville
Jacksonville Plaza Hotel And Suites
Hotel Style:
#3 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Jacksonville Plaza Hotel & Suites staff and other travellers.
11 questions
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Questions? Get answers from Jacksonville Plaza Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only saw room we were given”
 of 5 bubbles WarrenandJeanne, 19 Jan 2017 | Read review
“ask for a quiet room, we never have a problem”
 of 5 bubbles MaryC462, 2 Nov 2016 | Read review
“Get one on the second or third floor!”
 of 5 bubbles Q3863VHpaulag, 22 Oct 2016 | Read review
“Ask to see the room before making a decision.”
 of 5 bubbles Sid_G, 16 Oct 2016 | Read review
“First floor if its available”
 of 5 bubbles utu511, 8 Oct 2016 | Read review
5 of 5