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At some point in time, I'm sure that Aloft was an excellent property; however, the rooms are in sore need of an upgrade and a deep cleaning. Like, bring your own cleaning supplies and a pressure cleaner type of cleaning.
Lobby and bar are great;...More
1 Thank Tarisse S
Management response:Responded 9 August 2017
Dear Tarisse S,
Thank you for choosing to share this feedback here regarding a recent stay at the Aloft Jacksonville Airport and for choosing to be our guest. As General Manager, I appreciate all guest feedback so that we can learn from our mistakes and...More
Upon entering this hotel, it is just like any other Aloft experience. Nice modern lobby, friendly personnel, beautiful architecture. But upon entering my room my first thought was "this is an Aloft property"? I noticed multiple large scratches on the headboard. For a minute I...More
Management response:Responded 28 July 2017
Thank you for choosing to stay at the Aloft Jacksonville Airport recently and for sharing this feedback. As General Manager, I would like to personally apologize for what you experienced while staying at the Aloft. In the near future, our hotel, mainly the...More
I've stayed st orher Alofts so I'm glad I know this is not the normal... my room was unclean and worn out. THe headboard on the bed had about a 12 diameter area completely worn away on both sides of the bed. It continued to...More
Thank Timothy M
Management response:Responded 23 July 2017
Dear Timothy M,
Thank you for taking the time to share this feedback regarding a recent stay at the Aloft Jacksonville Airport. I would like to personally apologize for what you encountered while staying here. I am very pleased to read that our team's service...More
Stayed at other Aloft in Jacksonville and enjoyed it. The airport location appears poorly maintained.
Entered room and almost tripped over slack cappet ridges. Headboard of bed had numerous claw marks as if a large dog went wild. Same marks on wall next to desk....More
Thank mike h
Management response:Responded 15 July 2017
Dear Mike H,
Thank you for choosing to stay with the Aloft Jacksonville Airport recently and for sharing this feedback. As General Manager, I would like to personally apologize for the condition of your room and the less than stellar response to the TV issue...More
Convenient location next to a lot of restaurants and shopping and the Jacksonville Airport. Good rooms in minimalist style. Breakfast in the hotel is a kiosk affair, which is OK but more like stopping at a mini-mart. The person working the kiosk was very helpful...More
Thank Don P
Management response:Responded 7 July 2017
Dear Don P,
Thank you for sharing this feedback regarding a recent stay at the Aloft Jacksonville Airport. We are so thrilled to read that you enjoyed our great location, clean and comfortable rooms and the service that you received during the breakfast hours.
USD 112 - USD 157 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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