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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

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Traveller (2)
Room & Suite (7)
Dining (1)
Overview
  • Excellent18%
  • Very good18%
  • Average9%
  • Poor15%
  • Terrible40%
4 Mar 2018
“Decent enough budget hotel, could be better”
9 Feb 2018
“Beautiful hotel horrible and l scary and murder right next-door couldn’t leave my room or the parking area”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (32)
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11 - 15 of 32 reviews
Reviewed 17 December 2017 via mobile

This is an extended stay hotel. It comes with a kitchen and cabinets. Reading previous reviews my biggest thing is that the wifi is terrible. For good wifi you have to pay for it. And if you try the free wifi they give you then...More

Thank Maputing E
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 17 December 2017

Thanks for being our guest. We are happy to know you had an overall pleasant stay and that you liked your spotless room. However, we are sorry for the inconvenience you had with our Wi-Fi facility. We have followed up with our Engineering team to...More

Reviewed 11 December 2017

I will definitely be staying at Extended Stay America(Southside Location). The whole staff was so helpful and friendly. The rooms were so clean and neat. The parking area in relation to the room was right on point.I will definitely be staying here again.More

Review collected in partnership with Extended Stay
Thank wayner528
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 12 December 2017

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and...More

Reviewed 30 November 2017 via mobile

Aside from the usual at an Extended Stay, this had a couple of unpleasant surprises. Our room was one room down from the office. The foot traffic was enormous all night long. Our adjacent rooms (left, right & above) were very loud, playing loud music...More

Thank Patricia P
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 4 December 2017

We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or...More

Reviewed 17 November 2017

This is the first time I have stayed at an Extended Stay America. I paid for the daily room service but never received... there were light bulbs missing. I found out late the first night (to late) that there were no pans and dishes in...More

Review collected in partnership with Extended Stay
Thank William B
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 17 November 2017

William, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to...More

Reviewed 22 August 2017

We are currently and in the past used the St.Johns ESA for our stay however we have not encountered any incident that would prevent me from staying or coming back in the future. I on the other hand recommend and love it for convenience to...More

Thank pcssllc5
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 22 August 2017

Thank you for being loyal towards our brand and choosing to stay at Extended Stay America. We are delighted to know our location was ideal for your visit and that you were impressed with the service provided by our staff. Please enjoy the rest of...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
USD 81 - USD 132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 81 - USD 132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (2)
Room & Suite (7)
Dining (1)
Questions & Answers
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vatson
4 November 2015|
Answer
Response from Jeanette B | Reviewed this property |
I am not sure when it was last renovated, but it is in extreme need of renovation at this time.
0
Votes
Milton H
26 November 2014|
AnswerShow all 2 answers
Response from princellp | Reviewed this property |
Yes, they did get the exterminator in and we only saw a few more bugs after that. The A/C unit got replaced as well! As I stated, once I contacted the front desk of my concerns they immediately addressed them!
0
Votes
Room Tips
"run away from this place. unsafe dirty horrible experience"
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"Rooms in the corner and you can park in front of your door."
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"Don't Do It."
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