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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

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Traveller (2)
Room & Suite (7)
Dining (1)
Overview
  • Excellent18%
  • Very good18%
  • Average9%
  • Poor15%
  • Terrible40%
4 Mar 2018
“Decent enough budget hotel, could be better”
9 Feb 2018
“Beautiful hotel horrible and l scary and murder right next-door couldn’t leave my room or the parking area”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (32)
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1 - 5 of 32 reviews
Reviewed 2 weeks ago

I have always loved the Extended stay America. Right from room facilities to Customer care. It has been an excellent experience always. I feel as if i am at home. Extended stay America Is the brand which can always be trusted.More

Review collected in partnership with Extended Stay
Thank vishalk822
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 2 weeks ago

Vishal, thank you for being loyal towards our brand and for taking the time to share your review. We are pleased to know how much you enjoyed your stay. We want our guests to feel like home and be as comfortable as possible. It was...More

Hotel's Favourite
Reviewed 12 July 2017

Very comfortable and clean. Friendly workers. Everything was very nice. Thank you, I will come back. Clean room, easy to park close to the room. The workers were very respectful and friendly, smiling. They seem to be happy in this place as well.More

Review collected in partnership with Extended Stay
1  Thank Cristina M
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 14 July 2017

Cristina, thank you for staying at Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr. We are thrilled to see you loved the comfort of your spotless room and enjoyed the service provided by our courteous associates. We appreciate you sharing your...More

Reviewed 3 weeks ago via mobile

Other than Bryanna , Mark and Thomas this Hotel was absent of any class or professionalism. Manager Alaina really needs to grow up and needs to be sent to classes IMMEDIATELY on how to be professional!!! During our stay here I have had constant problems...More

Thank Deborah C
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 3 weeks ago

Deborah, thank you for choosing our hotel. We appreciate you for complimenting Bryanna, Mark and Thomas. However, we sincerely apologize for the poor service you received from some of our staff. We are committed to delivering the excellent service and accommodations for all of our...More

Reviewed 15 March 2018

OMG!!!The worst place I have ever been. The place was the dirtiest place I've ever been. The bottom of my feet turned black because I was barefoot. The tub was dirty and the people in the parking lots were scary. After leaving I found out...More

Thank Lj C
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 17 March 2018

It was disappointing to read your comments concerning your stay at our hotel. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will redouble our efforts to ensure this...More

Reviewed 5 March 2018

We stayed here for about a week. Overall it was a decent experience. I didn't expect much though from a budget hotel and it was pretty decent overall. However some thing which definitely must be taken care of are cockroaches, a few of which were...More

Thank Ankit G
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 6 March 2018

Ankit, thank you for staying with us. We are glad to read you liked most the aspects of our hotel and had a pleasant time here. That being said, we are sorry for the unwanted visitors you encountered in your room. Thank you for bringing...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
USD 81 - USD 137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 81 - USD 137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (2)
Room & Suite (7)
Dining (1)
Questions & Answers
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vatson
4 November 2015|
Answer
Response from Jeanette B | Reviewed this property |
I am not sure when it was last renovated, but it is in extreme need of renovation at this time.
0
Votes
Milton H
26 November 2014|
AnswerShow all 2 answers
Response from princellp | Reviewed this property |
Yes, they did get the exterminator in and we only saw a few more bugs after that. The A/C unit got replaced as well! As I stated, once I contacted the front desk of my concerns they immediately addressed them!
0
Votes
Room Tips
"run away from this place. unsafe dirty horrible experience"
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"Rooms in the corner and you can park in front of your door."
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"Don't Do It."
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