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The Wilshire Grand Hotel

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470 Reviews from our TripAdvisor Community

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Showing 464: English reviews
Miami, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 July 2014

The Wilshire Grand had every amenity you could think of. There was a complimentary breakfast each morning with different hot breakfast choices as well as different gourmet pastries, breads, and muffins every day. At night there was lemonade and homemade cookies or brownies. There was complimentary baked chicken cutlets and other finger foods some evenings. The guests were able to... More 

Helpful?
Thank Linda R
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Linda R, Thank you so very much for your wonderful review with TripAdvisor. The fact that you are a Senior Reviewer with TripAdvisor makes your review even sweeter! Frankly, I couldn't have written a better advertisement and I truly thank you for my team and I for taking the time out of your busy day to post such a... More 

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2014

I couldn't let another day go by without publically acknowledging the staff and management of the Wilshire Grand Hotel. In June 2014, we had a FABULOUS 50th birthday celebration for my sister. The most important thing to me was that my sister was HAPPY with her party and the staff at the Wilshire delivered. The staff was amazing and professional,... More 

Helpful?
2 Thank Sharon H
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Sharon H, Thank you kindly for posting this wonderful review. The time and effort on your part is truly appreciated by my team and I. Rest assured I will share your comments with both Jac'Lynn and Travis! We look forward to your next event and thank you for choosing to stay with us! Sincerely, Ed Reagoso - General Manager More 

Arlington, Massachusetts
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 July 2014

This could be a nice hotel. The rooms are fine, they have a nice patio, and the staff are friendly. Unfortunately, the hotel caters to wedding guests and they are loud and obnoxious. We stayed here while visiting relatives for two nights. The first night, we had loud people next door who partied in their room until 4:00 AM. The... More 

Helpful?
Thank Cloudycomet
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Cloudy Comet, Thank you for posting your review on TripAdvisor. It's unfortunate that a handful of guests can be inconsiderate and irritate other kind guests enough to leave a poor review yet I understand your reasoning for posting such a review. It's not often but there are times when visiting friends and relatives staying at the hotel, or any... More 

Malvern, PA
Level Contributor
59 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 July 2014

Stayed here overnight while attending a wedding. Room was nice and spacious. Bathroom was quiet as far as not hearing what was going on in it while others were in the bedroom area. The shower head kept getting water on the floor past the curtain, couldn't stop it. Towels were pretty rough. Didn't like to see a surge protector hanging... More 

Helpful?
1 Thank Ternick
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Ternick, Thank you for posting your review on TripAdvisor. It is unfortunate we didn't hear of the shower head issue or the refuse on the floor near your room until now. It's always an advantage to hear of these things before checkout so we can address them while it's still fresh, while also giving us an opportunity to do... More 

Castro Valley
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 July 2014

On our road trip to return to New Jersey for a High School Reunion, this was the best hotel in the whole trip. The things I look for are friendly helpful staff, clean spacious room with comfortable bed, hot shower with thick soft towels, quiet at night and close self-parking. The Wilshire Grand has it all! And the breakfast was... More 

Helpful?
Thank Stephen B
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Stephen B, Thank you for your wonderful review. Know that we really do strive to be the very best we can and the very best in West Orange. Your memorializing your satisfaction regarding your recent stay is truly appreciated and will be shared with my team. I will be sure to let Mercedes in Primavera know of your comments... More 

Dallas, Texas
1 review
Reviewed 14 July 2014

We have been guests at the Wilshire Grand Hotel whenever we visited the NY Metropolitan area over the past 10 years. We always enjoy the excellent service and accommodations. As we reminisced about our special attraction to the hotel, we realized there is one very special employee who routinely exceeds all our expectations of the high performance standards and exceptional... More 

Helpful?
Thank Lester W
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Lester W, Thank you so much for pointing out Florence's workmanship. She's been with me for several years and there aren't enough truly loyal associates like Florence. I will be sure she is mad aware of your comments and she'll be rewarded for her performance. Thank you for your loyalty and we hope to see you again very soon!... More 

Caldwell, New Jersey
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 July 2014

The WIlshire Grand Hotel has luxurious accomodations in their suites. We stayed there the night of our wedding. We were able to check in earlier than planned. The staff was very nice to move things around for us to have the room earlier than anticipated. The suite was large, spacious and comfortable. We were pleased with our stay there for... More 

Helpful?
Thank CSJTParker
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear CSJTParker, Thank you very much for posting your review on TripAdvisor. We are so happy to be chosen as the place to kick start your new life together! Your kind words are truly appreciated and will always mean everything to myself and my team. Sincerely, Ed Reagoso-General Manager More 

Carlsbad, California
2 reviews
Reviewed 9 July 2014

My experience with holding business meetings along with accommodations for my sales staff have exceeded expectations. My company switched to The Wilshire Grand after a disappointing experience at a competing property. And a special shout out to Jac'lynn Johnson who went over and beyond to help make my meetings a success. Thank you! Scott M. Larkin Senior VP Sales &... More 

Helpful?
Thank ScottYoshi
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Scott, Thank you so much for posting your review on TripAdvisor. As you know, my team and I work diligently to insure we're # 1 with TripAdvisor. Your great review will help us get back to our deserved spot and stay number 1 in West Orange. Your review will be shared with my team and again I thank you... More 

1 review
Reviewed 9 July 2014 via mobile

Had a wonderful stay! Stayed in the suite and was very clean. The staff was very nice and helpful. Great little getaway. From the moment we walked in the door we were greeted very nicely and the room was just beautiful.

Helpful?
Thank Jennifer V
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Jennifer V, Thank you kindly for posting this terrific review on TripAdvisor. Unlike other hotels in the area you should have the pleasure of knowing that your comments are being listened and responded to by a member of the ownership here at The Wilshire Grand Hotel. Not only is this not the norm for most hotels but it's also... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Region: United States > New Jersey > West Orange
Price Range: $211 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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Questions & Answers

Here's what travellers have asked, with answers from The Wilshire Grand Hotel staff and other travellers.
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Questions? Get answers from The Wilshire Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are lovely and very accessible from anywhere in the hotel.”
 of 5 bubbles 3girls-on-vacation, 29 Nov 2016 | Read review
“Very peaceful, quiet. The middle rooms are closer to the elevator.”
 of 5 bubbles shaydean19, 29 Nov 2016 | Read review
“We were only overnight - just to sleep, but it was very quiet”
 of 5 bubbles FRABAR2, 29 Nov 2016 | Read review
“Triple-confirm the type of room you booked by calling”
 of 5 bubbles 630gilk, 27 Nov 2016 | Read review
“King beds are very comfortable”
 of 5 bubbles kimj0nes, 12 Nov 2016 | Read review
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