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The Wilshire Grand Hotel

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495 Reviews from our TripAdvisor Community

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Showing 489: English reviews
Ottawa, Canada
Reviewed 2 June 2015

My husband and I stayed at the Wilshire Grand and we not disapointed. The room was large with king size bed, large flat screen tv, no hassel internet access, champagne glasses and coffee/juice at lib, breakfast included.

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Helpful?
Thank Liette F
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Liette f, Thank you for your terrific review. We love when a guests stay is happy and memorializes their stay with TripAdvisor, frankly we've made it our "go to" site to see how we're doing based on guest reviews. Thank you for your support and your loyalty. Best Always, Ed Reagoso, general manager

Wyckoff, New Jersey
Reviewed 28 May 2015

I spent the night at the Wilshire Grand for my graduation with some friends and we had a great time - the room was wonderful, the food was great, but it was particularly the service with which I was most impressed with. The manger on duty (Danielle - I believe her name was) was such a pleasure. There were a...

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2Thank Giovanna F
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Giovanna F, Thank you for posting your review with TripAdvisor. Your comments will be shared and we greatly appreciate you sharing our rebound thanks to Danielle! Best always! Ed Reagoso, general manager

philadelphia
Reviewed 22 May 2015

We spent one night here on our way to Boston and were pleasantly surprised. Beautiful hotel with a really spacious, comfortable room. Big bathroom with lots of counter space with an excellent shower and big fluffy towels. It felt very high end without the price tag!

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2Thank ozart8116
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear ozart8116, Thank you so very much for taking time out of your busy schedule to place your review with TripAdvisor. My team and I work very hard to be different from our competitors and to insure a solid price value relationship exists. Thanks for noticing! Sincerely, Ed Reagoso, General Manager

Media, Pennsylvania
Reviewed 14 May 2015

I traveled here for business. The room was clean and quiet, but a little small. Nice breakfast. Dinner at the restaurant was delicious. This was also the best buy for the area, and easy to get onto the highway.

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1Thank 1Trixieq
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear 1Trixieq, Thank you for posting this review with TripAdvisor. My team and I truly appreciate the time you've taken to let us know how we're doing. The room you stayed in was probable in front of the building near the elevators. Some of our larger room acommodations are in the east or rear of the building. Let me know...

florida
Reviewed 6 May 2015

Similar to Hampton Inn but a bit smaller. Ours did not have a sofa. Property nice, breakfast nice, people nice. Overall OK.... BUT: The SHOWER is horrible. Shower curtain is INSIDE frame of tub and has large loops around the rod making clearance inside the shower about 15 inches. You cannot take a shower without the shower curtain sticking to...

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Helpful?
1Thank JonRSW
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear jonRSW, I am truly sorry you feel we fell short. Please accept my apologies. I can't say I've ever heard us compared to a Hampton before but I can't imagine I can change your opinion without a real discussion. If a guest isn't happy, my team and I are always interested in hearing why and we wil react to...

New York City, New York
Reviewed 28 April 2015 via mobile

Attended event at hotel and stayed overnight , front desk staff was great, room was excellent. Event staff were very courteous, attentive and highly professional. Continental breakfast was so-so,besides that Would definitely stay again. Very pleased.

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Helpful?
Thank Larry B
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Larry B, Thanks for your review. It is much appreciated and I'd like to speak with you if you have a moment to discuss why you feel we fell short on our breakfast offering. We typically get better remarks and I would appreciate any ideas you have regarding how we can make it better. Thank you again and if...

Montclair, New Jersey
Reviewed 23 April 2015

We had a week between selling and buying homes and choose to stay at The Wilshire Grand. Best decision ever... from the moment we arrived Julie at the front desk was helpful and friendly. We were a bit stressed, living in a hotel without a home, but Christine helped us by changing our room after the first night to give...

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Helpful?
Thank haasgrrl
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear haasgrrl, This review was so very kind. My team and i really appreciate the fact that you took great time to mention all the staff members that helped make your stay memorable. The second and third floors are always a good tip, especially away from the elevators if you're a light sleeper. Thank you so very much, Sincerely, Ed...

Nazareth, Pennsylvania
Reviewed 23 April 2015

My mom and I stayed one night while I had a two day work course. We cant say enough nice things about the hotel, from the great breakfast and variety to the great room overall. They were even accommodating for my mom to let her check in earlier. The even have snacks and beverages throughout the day/night for your pleasure...

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Helpful?
Thank persianlover1
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Persianlover1, Thank you for posting this terrific review. I'm glad we could accommodate your Mom and the fact that you like the treats such as fresh made cookies, popcorn, and healthy waters. We hope to see you again soon. Thank you! Sincerely, Ed Reagoso, general manager

Ithaca, New York
Reviewed 23 April 2015

Great stay, very clean and professional. I had even lost my wallet (did not realize I had left it in the room) and when I called they had already found it and put it into a safe. With the hundred dollar bills intact and all they kindly mailed it to me UPS. A ++++++

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Thank jsanmusic
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear jsanmusic, Thank you so much for posting your comments with TripAdvisor. I have a terrific housekeeping team and I know the staff appreciates your comments as well. Most have worked here for several years and we are lucky to have every one of them. Thank you for acknowledging! Sincerely, Ed Reagoso - general manager

virginia
Reviewed 19 April 2015

Renovations are underway but thus did not impact our stay at all. Room was quiet and comfortable with fridge and microwave. Great sandwich/deli place just down the street. Great facility for events. We were able to get a rollaway bed, but had to ask at desk and then call before it arrived. Nice street with a variety of shops nearby

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Thank MACVirginia
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear MACVirginia, Thank you for posting your review on TripAdvisor. My team and I truly appreciate your comments and the fact that you took the time to post such a favorable review! Thank you and we look very forward to seeing you again. Sincerely, Ed Reagoso, general manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Region: United States > New Jersey > West Orange
Price Range: $168 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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Questions & Answers

Here's what travellers have asked, with answers from The Wilshire Grand Hotel staff and other travellers.
2 questions
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Questions? Get answers from The Wilshire Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is pet friendly and has a fenced in ground floor courtyard for their business”
 of 5 bubbles W5694WLbrianb, 15 Mar 2017 | Read review
“Was on the 3rd floor it was very quiet!”
  • Bathroom
  • Private Jacuzzi Tub
  • Kitchenette
  • Kitchenette
  • living room
  • Bedroom
  • Bedroom
  • living room
 of 5 bubbles The_Pool_God, 21 Feb 2017 | Read review
“Heating/AC doesn't work”
 of 5 bubbles ed955, 1 Jan 2017 | Read review
“All the rooms are lovely and very accessible from anywhere in the hotel.”
 of 5 bubbles 3girls-on-vacation, 29 Nov 2016 | Read review
“Very peaceful, quiet. The middle rooms are closer to the elevator.”
 of 5 bubbles shaydean19, 29 Nov 2016 | Read review
5 of 5