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Front desk staff was not welcoming. General Manager was asked to come out twice, as guests checking in had disagreements with both female employees. I asked for a room on a high floor, away from the elevators, as I am a light sleeper. Room was...More
Response from Jack H, General Manager at Four Points by Sheraton Philadelphia NortheastResponded 2 days ago
I apologize for any issues or inconvenience you may have encountered. I don't recall being called to the desk for any disagreements, but I will review this and work on improving our desk training.
Booked here July 31st ..it was the night before an early morning flight. There was a problem with hot water and they offered us a room at The Loft instead. Parked car at hotel while we were away. Transportation runs every 20 minutes. Rooms is...More
Thank A TripAdvisor Member
Response from Jack H, General Manager at Four Points by Sheraton Philadelphia NortheastResponded 4 weeks ago
Thank you for the review. I have a feeling that you stayed at the airport Aloft and had a reservation at the Airport Four points, but I'll pass the information on to the GM.
My family had an extremely pleasant experience here. I am a stickler for clean so I always bring tub cleaner and Clorox wipes. I cleaned the room but the wipes didn't pick up any dirt so I was impressed. The only issue we had was...More
I decided to stay here because I was attending an event nearby. I requested early check in the day I arrive so that I can drop my bags and shower before going the event. I was able to check in and hour early with no...More
Thank Christina H
Response from Jack H, General Manager at Four Points by Sheraton Philadelphia NortheastResponded 4 August 2017
Thank you for the feedback. I apologize for the poor buffet experience. We hope you stay with us again.
I love it here..! Its the best smelling hotel ive been in! Everythings clean, updated and pretty. The manager on duty and the staff were all wonderful and accommodating to our needs. They were really nice to our puppy and very helpful when we need...More
USD 113 - USD 187 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Four Points By Sheraton Philadelphia Northeast Hotel Philadelphia ,