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Embassy Suites by Hilton Philadelphia Airport

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Embassy Suites by Hilton Philadelphia Airport
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1,413 Reviews from our TripAdvisor Community

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Showing 1,396: English reviews
Chino, United States
Reviewed 2 May 2016

This was a great place to stay! The staff is courteous and helpful. The rooms are spacious and clean. It is located very close to the airport and not too far from downtown. I would definitely recommend this hotel and I would also stay here again if I am in the Philadelphia area!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Christine Ann F
Germaine M, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Christine, thank you for your kind words. It would be an absolute pleasure to take care of you on a return visit. We look forward to seeing you again. Sincerely, Germaine Matthews Front Office Manager

Cape Girardeau, United States
Reviewed 30 April 2016

I have stayed at Embassy Suites before and enjoyed every bit of it. This time it was a little disappointment, the rooms/suites were smaller, services poor, room smelled like a web basement, and wifi did not work well.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tahsin K
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Tahsin, we would like to apologize you did not enjoy your stay with us. My greatest concern is we did not give you good service as are rooms are the standard size for all Embassy Suites but our service should be better and for that I am truly sorry. We would love the opportunity to try and make it right...

Ilion, New York
Reviewed 28 April 2016

Desperately needs new housekeeping and supervising. Room never cleaned. Pool dirty and not checked on. Allowed too many in pool and allowed them to be extremely loud and out of control. Painted during day w no signs and my son got paint on his new shirt.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 69karam
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

We would like to apologize that you did not enjoy your most recent visit. The issues with your room and pool are areas that we have worked on and believe come up with solution moving forward. Your feedback is so greatly appreciated as it helps us to fine tune our operations to better serve you in the future. Thank you,...

Beechgrove, Tennessee
Reviewed 26 April 2016

We had a morning international flight from the Philadelphia airport, so a hotel with a free shuttle was our first parameter is choosing a hotel. We found much more than that at the Embassy Suites. The suite was very roomy with a refrigerator, microwave, coffee maker, desk, a comfortable sofa and two easy chairs. Large flat screen TVs in each...

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Helpful?
Thank TNBOY
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you for your kind words. It would be an absolute pleasure to take care of you on a return visit. We are so happy you enjoyed our evening reception, that is definitely our goal. We look forward to seeing you again. Sincerely, Germaine Matthews Front Office Manager

Tyler, United States
Reviewed 25 April 2016

Stayed at the Embassy Suites - Philadelphia Airport for two weeks in a row. The service is sub-par, as are the rooms. Room service doesn't answer their phone, taking numerous attempts to reach them. when they don't answer, the call goes to the front desk, who then says one needs to call room service to place an order - it...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Charles H
Germaine M, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Charles, I do apologize for these many inconveniences. I am new to the property and truly appreciate such detailed concerns as this is great information for us to improve our services. I promise as we finish our renovation we are truly working on our service as well. If you would be willing to give us another shot I would like...

Reviewed 25 April 2016 via mobile

The outside and the lobby looked really nice, but my family of two adults and four children did not like it one bit. All rooms overlook lobby, which is always bright and loud. The pullout bed is more like a metal brace with a sheet over it and honestly hurts. Sheets are very thin, stains all around. Serious lack of...

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Helpful?
Thank Melissa R
Germaine M, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Melissa, we are very sorry for what sounds like a lack of communication from our front desk team. We are working hard to not only renovate the hotel but also our team. We would truly appreciate another attempt to take care of you and your family. If you were ever willing to give us another chance please contact me directly...

Reviewed 24 April 2016 via mobile

Just checked in. Dingy place. Had to walk about a mile to our room in the worst possible corner of the hotel overlooking some kind of major indoor construction site. Bumped into some nice staff who helped carry some of our things the last 100 yards or so. Hardened dried puke and mysterious red substance on carpet in our bedroom....

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Helpful?
Thank Marshall R
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

We are very sorry that we did not meet your expectations during your most recent stay with us. While we do have some rooms that are further away from the desk than others the issues with a substance being left on the carpet is completely unacceptable and we sincerely apologize for that. Please feel free to give me a call...

Ventnor City, New Jersey
Reviewed 23 April 2016

Excellent stay at Hilton Embassy suites. This was a great one night stay for an early flight out at Philadelphia, PA. Half the parking costs than parking at airport. The staff was helpful and courteous. I would recommend for anyone that is traveling and wants to not worry about getting to airport early. Greta shuttle on way there and at...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Striderfred
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you for your kind words. It would be an absolute pleasure to take care of you on a return visit. We are so glad we were able to make your travel plans efficient. We look forward to seeing you again. Sincerely, Germaine Matthews Front Office Manager

Reviewed 23 April 2016

Stayed here before flying out to our Bahamas Vacation. Room was good sized and the staff was so nice!! We joked that the shower water was so hot and had amazingly good pressure, that we would have been OK staying there for a week instead of the the Bahamas. We were able to leave our car there for a week...

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Helpful?
Thank Jocelyn L
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you for your kind words. It would be an absolute pleasure to take care of you and your family. We apologize the bed was not made as it should have been. We look forward to seeing you again. Sincerely, Germaine Matthews Front Office Manager

Richmond, Virginia
Reviewed 23 April 2016

The first room where we were assigned it was dirty. There were stains on the sheets and hair in the bathroom. It also smelled like smoke. We changed rooms and the second room also had hair on the sheets and in the shower. The only thing that made this day bearable was the polite gentleman that helped us and checked...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank D7091QMlaurab
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

We are so very sorry that the room we checked you into was not up to our normal standards. I have passed along your concerns to our housekeeping staff and your compliment to my associate at the desk. Should you be willing to give us another opportunity you could reach out to me directly and i will ensure a much...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more   less 

Additional Information about Embassy Suites by Hilton Philadelphia Airport

Address: 9000 Bartram Ave, Philadelphia, PA 19153-3114
Region: United States > Pennsylvania > Philadelphia
Price Range: $192 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia Airport 3.5*
Number of rooms: 263
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Priceline, Booking.com, Hotels.com, HotelsforEveryone and TripOnline SA so you can book your Embassy Suites by Hilton Philadelphia Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites
Hotel Style:
#23 Romantic Hotel in Philadelphia
#48 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Philadelphia Airport staff and other travellers.
12 questions
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over a year ago
Pawtucket, Rhode Island
10 months ago
Willow Grove, Pennsylvania
over a year ago
Mechanicsville, Maryland
over a year ago
North Andover, Massachusetts
2 months ago

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Questions? Get answers from Embassy Suites by Hilton Philadelphia Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a room away from elevators to minimize noise, but noise is not a real issue.”
 of 5 bubbles 958edwardh, 17 Jan 2017 | Read review
“It's far enough from the airport that I don't think you have to worry about aircraft noise but it is just a short ride to the terminals.”
 of 5 bubbles AbenakiW, 13 Jan 2017 | Read review
“Full beds are tight for two people. Third floor rooms were quiet.”
 of 5 bubbles adelta26, 7 Jan 2017 | Read review
“You will enjoy!”
 of 5 bubbles angelampowell, 6 Jan 2017 | Read review
“The higher rooms away from the "active" area are quiet.”
 of 5 bubbles LCatz91, 4 Jan 2017 | Read review
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