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Embassy Suites by Hilton Philadelphia Airport

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Embassy Suites by Hilton Philadelphia Airport
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1,375 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Philadelphia Airport
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Showing 1,358: English reviews
Florida
Reviewed 19 April 2016

The hotel is under construction but that's no excuse for such a disgusting room, old and dirty. I killed 2 bugs during my 8 hour stay. I checked in late evening and they put me in a room with a conference table, it looked like a board room not a hotel room. This was a costly stay and Hilton needs...

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Helpful?
1Thank 561busytraveler
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

I do apologize that you did not enjoy your stay with us. As you mentioned we are doing some upgrades presently in our lobby an dour rooms are next. We look forward to having you stay with us once again. Please reach out to me directly so I can help ensure a more satisfactory visit. Sincerely, Germaine Matthews Front Office...

Wilton, United States
Reviewed 17 April 2016

We are loyal to Hilton and have had many wonderful, positive stays, but this is one facility that I feel compelled to warn others about. First, the stay, park and fly option lured us to the hotel because it is a 5 minute drive to the Philadelphia airport. Overall, that aspect of the stay worked just fine. Second, the front...

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Helpful?
1Thank Fred H
Germaine M, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Fred, I am very sorry to hear of the many issues you had with us during your stay. I can tell you that our hotel has added numerous lights during our renovation process and can only assume they were not yet in place during your stay. We do have security during the evening but that is mostly just to monitor...

Philadelphia
Reviewed 17 April 2016

It was terrible terrible I will never stay again and employee was so rude he made me cry the pool didn't work the hot tub was closed they gave my room away .... I he'd a bug in my bed there was broken glass in the hallway .... And the stay were a little rude

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Helpful?
2Thank kameraw2016
Germaine M, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

I apologize this sounds awful, while I was not with the hotel yet during this visit I want to sincerely apologize on behave of the entire staff. Please do give me a call when you have a chance so we can discuss, if you so desire. Sincerely, William Venegas III General Manager

Columbia, Maryland
Reviewed 16 April 2016

We used the Stay, Park, Fly package purchased through a third party vendor. The Embassy Suites PHL Airport was the perfect spot from which to begin our international trip. The suites are spacious and clean. The Internet and breakfast were top notch. We missed the happy hour due to later arrival. The staff was quite accomodating and so friendly. We...

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Helpful?
Thank Irenehechler H
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you, for your feedback and we are very happy you enjoyed your most recent stay with us. We look forward to the opportunity to take care of you again in the future. Sorry you missed our evening reception but am happy you enjoyed our complimentary breakfast. Sincerely, Germaine Matthews Front Office Manager

Philadelphia, Pennsylvania
Reviewed 16 April 2016

My family has been here for the past three nights and are very much not impressed with this hotel. The carpets and drapes in the room are old, stained, ripped and dirty. They are in the process of renovating the lobby which is extremely loud and they start early in the morning. There is also road construction right outside the...

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Helpful?
Thank Connie L
Germaine M, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Connie, I do apologize for your most recent stay and the inconveniences you suffered. As you mentioned we are doing renovations and our guest rooms will be next that will hopefully fix your concerns with the carpet and drapes. I was not here yet when you stayed but can assure you no construction in our hotel starts prior to 10am,...

Santa Ana, California
Reviewed 14 April 2016

We usually relocate to this hotel when traveling and preparing to leave. If it were closer to our work location, I'd prefer it over the usual place we stay. The hotel's shuttle operates 24/7 and can take you to a nearby train stop if you need an inexpensive way to go into town. A day pass was only $12 which...

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Helpful?
Thank Bill G
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Bill, Thank you for your kind words. It would be an absolute pleasure to take care of you on a return visit. We are so happy you enjoyed our evening reception, that is definitely our goal. We look forward to seeing you again. Sincerely, Germaine Matthews Front Office Manager

State College, Pennsylvania
Reviewed 14 April 2016

We spent the night here because of flight was delayed.. thoroughly enjoyed the happy hour and the cooked to order breakfast was delicious. There was a small issue with excessive noise outside our room but the hotel staff settled it promptly.

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Helpful?
Thank DeborahH4
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Deborah, Thank you for your kind words. It would be an absolute pleasure to take care of you on a return visit. We are so happy you enjoyed our evening reception and made to order breakfast, that is definitely our goal. We look forward to seeing you again. Sincerely, Germaine Matthews Front Office Manager

Traverse City, MI
Reviewed 14 April 2016

I arrived at the airport late and I called the hotel to pick me up. They were efficient and very nice about making a trip just for me. The breakfast was awesome, the managers reception with free wine and cheese was great. Overall a great clean room and positive experience.

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Helpful?
Thank zekeferret
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you for taking the time to jot down how much you enjoyed your stay. We are so very happy you were able to enjoy our evening reception and breakfast, that is definitely our goal. We look forward to seeing you again. Sincerely, Germaine Matthews Front Office Manager

Ludowici, Georgia
Reviewed 10 April 2016

The rooms were spacious and comfortable. Construction made the stay noisy. The front end staff and kitchen staff were very friendly and helpful! Overall satisfied - the rooms were very clean the night housekeeper provided my family with additional towels etc. upon my request

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Helpful?
Thank 929beverlyh
Hamilton, Bermuda
Reviewed 9 April 2016

We had a quick 12 hour overnight stay and found the location and convenience of this hotel perfect for us. The front desk, room service and restaurant staff were all professional and friendly. The hotel appears well cared for and very close to PHL. My only area for improvement is... the television reception "signal" disconnects about every 5 minutes for...

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Helpful?
Thank YYZ2SFO
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you, for your feedback and we are very happy you enjoyed your most recent stay with us. We are sorry about the clocks and lighting in the room that can definitely be confusing. We look forward to the opportunity to take care of you again in the future. Sincerely, Germaine Matthews Front Office Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more   less 

Additional Information about Embassy Suites by Hilton Philadelphia Airport

Address: 9000 Bartram Ave, Philadelphia, PA 19153-3114
Region: United States > Pennsylvania > Philadelphia
Price Range: $193 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia Airport 3.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites
Hotel Style:
#23 Romantic Hotel in Philadelphia
#48 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Philadelphia Airport staff and other travellers.
12 questions
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over a year ago
Pawtucket, Rhode Island
8 months ago
Willow Grove, Pennsylvania
over a year ago
Mechanicsville, Maryland
over a year ago
North Andover, Massachusetts
1 month ago

See all questions (12)

Questions? Get answers from Embassy Suites by Hilton Philadelphia Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double rooms have bath tubs. King rooms have shower only. Elevators are VERY SLOW!”
 of 5 bubbles cwcharacters, 15 Nov 2016 | Read review
“stay somewhere else by the airport.”
 of 5 bubbles lmij, 6 Nov 2016 | Read review
“Noise from lobby can be a factor, go for upper level.”
 of 5 bubbles nl704, 5 Nov 2016 | Read review
“away from any noise”
 of 5 bubbles 535nealp, 1 Nov 2016 | Read review
“Corner suites are larger; high floors pick up lobby noises, but the suites are quiet. Although near the airport, did not hear air traffic.”
 of 5 bubbles luckytraveler2016, 31 Oct 2016 | Read review
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