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Hilton Philadelphia City Avenue

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Hilton Philadelphia City Avenue
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758 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Philadelphia City Avenue
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Showing 735: English reviews
Reviewed 8 December 2016

I stayed only one night here, but was a great night. I got a room at the 11th floor (1123) very spacious and apparently renewed, because everything looks like new. The view was very nice also. I got a nice surprise when I arrived and saw a plate with fruits and cookies and a letter from the manager thanking me...

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Helpful?
Thank Ivan F
Andrew D, Guest Relations Manager at Hilton Philadelphia City Avenue, responded to this review

Ivan, Thank you so much for your kind words. Our property was renovated last year, and I am very glad to see that the room was to your liking! We always appreciate the continued loyalty of HHonors members like yourself, and the support you consistently offer our brand. The cheeseburger is definitely also one of my favorite menu items, and...

Keyport
Reviewed 7 December 2016

inconvenient parking - and charged for it. Overcharged at checkout - luckily I caught it. Curdled cream, noisy heating/cooling. Room was never serviced. Having to use room cards to ride elevator was a hassle.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kathleen M
Andrew D, Guest Relations Manager at Hilton Philadelphia City Avenue, responded to this review

Kathleen, Please allow me to offer my apologies for the inconveniences you experienced during your time with us. As the leader of the Front Office, I can assure you that the concerns with your billing and parking will be immediately addressed. I will also be sharing your feedback with our entire leadership team to ensure that all concerns you had...

Reviewed 7 December 2016 via mobile

Stayed at the hotel for a conference in July. Was a a good hotel, rooms appeared newly renovated and housekeeping did a good job with the room. The location was not the best, but that is not a reflection on the hotel. Overall a good hotel.

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Helpful?
Thank Matthew T
Andrew D, Guest Relations Manager at Hilton Philadelphia City Avenue, responded to this review

Matthew, Thank you for your kind words. We are fortunate to be able to host many large conferences like the one you attended, and I am glad to see that yours went well. Our hotel underwent a full renovation last year, and we always strive to maintain the pristine quality of our rooms and service. I look forward to having...

Bloomsburg, United States
Reviewed 5 December 2016

We stayed at the Hilton while visiting Saint Joseph's University. The restaurant was open late and we had an excellent meal upon check in and the continental breakfast was excellent the next day as well. Hotel security was excellent and the proximity to the university was very convenient. Great facility! We will definitely stay there again!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Angela Y
Andrew D, Guest Relations Manager at Hilton Philadelphia City Avenue, responded to this review

Angela, Thank you for your kind words! We are very lucky to have such a wonderful relationship with Saint Joseph's, and I am so glad that you enjoyed your time with us. We are fortunate to have some of the best people in the area on our team, and I can see that this was reflected during your stay. I...

Coopersburg, Pennsylvania
Reviewed 4 December 2016

Very comfortable, clean room with good amenities. Staff allowed me early check in which was really helpful since I was traveling for business. The business center was very useful for a quick work project.

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Helpful?
Thank Barb G
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Barb G, Thank you for taking the time to review your stay at our hotel. It's the feedback from guest like you that helps us provide such great service! Hopefully we will see you again the next time you're in Philadelphia! Sincerely, David Richardson Assistant Front Office Manager

Reviewed 30 November 2016 via mobile

I don't know really where to start but WOW! This hotel was amazing. Sucks I was only able to stay for 1 day. The hotel staff was so friendly and the rooms where the cleanest I seen. Everything was so modern. The beds where so comfortable it made me realize I needed a new bed for home and loved the...

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1Thank Christian G
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Christian G, Thank you for taking the time to write a review about your stay at our hotel. I do apologize that the shower was not tall enough to accommodate you. We do have rooms which offer tubs for the children next time you come to stay with us let us know your preference and we will make it...

Reviewed 29 November 2016

We stayed 5 nights. Long enough to get a feel for the service one can expect here. Staff were accommodating and friendly. The restaurant and bar were very comfortable and provided excellent food and drink. Our room was spacious, clean, sufficiently luxurious. The only thing I would fault them on is that due to the distance between the hotel and...

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Helpful?
Thank Ann B
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Ann B, Thank you for taking the time to write a review of our hotel. We are pleased that you enjoyed the stay and the accommodations! Thank you for the feedback on the parking situation; we are looking into your concern and promise to find a way to make it better. We look forward to your return! Thanks again!...

pittsburgh
Reviewed 27 November 2016

We enjoyed our stay due to the warm reception at the front desk, the lovely, spacious, well appointed room with super bath amenities, rainhead shower, very large TV , with a great view as well. We will stay there again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank supertraveler24
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear supertraveler24, Thank you for taking the time the time to write a review of our hotel. We are pleased that you enjoyed the stay and the accommodations! We look forward to your return! Thanks again! Sincerely, David Richardson Assistant Front Office Manager

Chicago
Reviewed 25 November 2016

We really enjoyed our stay. We had several problems because the hotel was busy with special events, however, we rate our experience by how well the problems are handled and the staff went well above what we expected to make things right. The only negative was that the parking lot for the valet service is very far from the hotel,...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank OldBob22
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear OldBob22, Thank you for taking the time the time to write a review of our hotel. We are pleased that you enjoyed the stay, the accommodations and how well we recovered from issues! Thank you for the feedback on the parking situation; we are looking into your concern and promise to find a way to make it better. We...

Houston, Texas
Reviewed 24 November 2016

This is not the Hotels problem. While I was there a construction site next door started work early in the morning. Again not the hotels fault. Room 501 is next to the elevators, so if your a lite sleeper not the room for you.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Philip H
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Philip H, Thank you for taking the time the time to write a review of our hotel. We are pleased that you enjoyed the stay and the accommodations! I do apologize about the construction but can assure once it's done it will look very nice. We look forward to your return! Thanks again! Sincerely, David Richardson Assistant Front Office...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Delmonico's Steakhouse
Delmonico's Steakhouse
Cuisines: American, Steakhouse
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Ave, Philadelphia, PA 19131-1611
Region: United States > Pennsylvania > Philadelphia
Price Range: $218 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton
Hotel Style:
#15 Green Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Philadelphia City Avenue staff and other travellers.
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Questions? Get answers from Hilton Philadelphia City Avenue staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms were nice. Lobby was great spacious for kids to spread out in when we had down time.”
 of 5 bubbles bonnieb802, 2 Jan 2017 | Read review
“Look for the rooms on the 45 degree angles. I think they are bigger. Mine was the 1123.”
  • Room 1123: 1 Kingsize bed
  • Room 1123: 1 Kingsize bed
  • Gift from management
  • Room 1123: 1 Kingsize bed
  • Room 1123: 1 Kingsize bed
 of 5 bubbles 328ivanf, 8 Dec 2016 | Read review
“Be aware that hallways get noisy at night when the events end”
 of 5 bubbles sbg18, 16 Nov 2016 | Read review
“Choose top floor...away from elevator.”
 of 5 bubbles DavidB19922014, 14 Nov 2016 | Read review
“Perhaps one without platic & tape covering the window.”
 of 5 bubbles BlueFrogHops, 13 Nov 2016 | Read review
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