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Sonesta Philadelphia Downtown

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Sonesta Philadelphia Downtown
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1,151 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta Philadelphia Downtown
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Showing 1,068: English reviews
Bethlehem, Pennsylvania
Reviewed 17 February 2016

Overall, the staff was very nice and the hotel was clean and fairly interesting. There were a lot of "upgrades" on the premium room that I rented and they all disappointed. Sheets scratchy, iphone dock was out of date and incompatible with modern generations of Apple products, "fluffly luxury bathrobes" were terrible flat things with no padding. The photos online...

Review collected in partnership with Sonesta
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Thank Z7523UMchristophers
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Z7523UMchristophers, Thank you for your review about your recent stay with us. We really appreciate your time to complete this review. Thank you for your commendation about our staff. They aim to please and always go above and beyond for our guests. Thank you for your comment about our sheets and our Robes offered at the Club level rooms....

NEW YORK
Reviewed 17 February 2016

Stayed here a few days for a conference. The room was modern and clean and looked just like the hotel website's pictures. I stayed in a 2 bed room and it was a little small but we managed. There was a lot of space between the door to the room and the floor, so we could hear people talking in...

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Thank SAKY10
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear SAKY10, Thank you for your recent stay with us and for your review. We take pride of our recent renovation and we are so glad you like your modern and clean room. We have an amazing Team who is willing to go above and beyond for our guests. I will make sure to share your kind comments to our...

Philadelphia
Reviewed 15 February 2016

Rooms were clean and comfortable, staff was welcoming and helpful all around. Special kudos to Troy at the front desk and also to the housekeeping staff. We were with a large group including many young children, and everyone was extremely welcoming and helpful.

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1Thank Rebecca G
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Rebecca, It was wonderful to read the compliments you shared about our property and service from our team members. I will certainly share your wonderful compliments with Troy and the rest of the team. We are looking forward to your next visit with us. Again, thank you for sharing how "fabulous" we are. With Regards, Jordan Cooper

Scranton, Pennsylvania
Reviewed 15 February 2016

My Husband and I had a wonderful stay at this Hotel. Very comfortable and clean and staff was just GREAT! The only problem we had was the cable in our room was out and we had to make 3 calls down to the front desk over a period of 2 hrs and finally after the 3rd call someone was sent...

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2Thank beachluver45
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We take great pride in our team members and it's wonderful to hear they wowed you! I am glad to see you enjoyed yourself during your stay and that your guestroom was comfortable and clean. It's great to hear you enjoyed the Hot Cider in the lobby as...

Reviewed 15 February 2016

The staff was friendly and the hotel itself had a modern character. Located in a spot where you can walk anywhere. It was about a 10 min walk from our favorite food spots like Vedge and Charlie Was A Sinner. Also 10 min walk in other direction from Bar Bombon and PS and Co. The hotel had a great bar...

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Helpful?
Thank Zack S
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Zack, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed your guestroom and everything Philadelphia has to offer within a few minutes walking distance from the hotel. It's great to hear you viewed our lobby Art Gallery and spent time in Art Bar. We strive to provide excellent service and a memorable experience...

Archbald, Pennsylvania
Reviewed 15 February 2016 via mobile

Very clean. Centrally located in center city. The staff was exceptional. Check-in was easy. Valet parking was nice. Staff was very helpful from recommending restaurants to sightseeing. Would definitely stay again

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Thank Roger K
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Roger, Thank you for an excellent review! We really appreciate your time in sharing your wonderful experience during your recent stay with us. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. Reading your review is really inspiring and I am sure the...

Reviewed 14 February 2016 via mobile

My room was great, very clean and roomy. The lobby and bar area are cold and unwelcoming, but the service was great. Parking was easy. I didn't eat the food so I cannot speak to that. I would recommed this hotel.

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Thank hillarydi9
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Hillary, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed your guestroom and found it to be very clean and roomy! We strive to provide excellent service and a memorable experience unique to Philadelphia. Thank you again for your review and we hope you will return and stay with us again soon! -...

Clifton, New Jersey
Reviewed 12 February 2016

Altogether was a good experience. Valets are nice, checking in and out was simple, and the hotel is in a prime location. For the entire stay we walked everywhere we wanted to go. Check out time isn't too inconvenient and you're allowed to keep the car in the garage until 6pm, which was a big plus after we checked out.

Review collected in partnership with Amoma.com
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Thank 163julianr
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed your guestroom and everything Philadelphia has to offer within a few minutes walking distance from the hotel. Thank you again for your review and we hope to host you again soon. – Jordan C.

Guadalajara
Reviewed 11 February 2016

When I was planning my trip to Philadelphia, I came across (by accident) with the Sonesta. I couldn't be more greatful!!!! It's THE BEST hotel that I have ever stayed! The beds are so comfortable, the rooms are big. I went on New Years Eve, they gave us champagne and pretzels for the kids! Congratulations to the staff and thank...

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Thank PatyGN
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Paty, Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your stay with us on New Years. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. Reading your review is really inspiring and I...

Hamden, Connecticut
Reviewed 9 February 2016

Upon arriving we got into an altercation with the parking attendant. He was very impatient during the check in process and harassed us because there was a line. I'm not sure where we were supposed to put our car during check in. Parking was expensive....$50 per day. The hotel offered us two drinks in the lounge and upgraded Wi-Fi for...

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1Thank 13LadyGee13
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are sorry about the parking experience. Our hotel neither owns nor manages the parking gargage but we do work closely the price is competitive to other downtown Philly hotels. However, it seems like our team did a good job at a "wow" to make up for it....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market St, Philadelphia, PA 19103-3725
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: $227 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
Reservation Options:
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Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#8 Luxury Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Philadelphia Downtown staff and other travellers.
29 questions
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Staten Island, New York
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Questions? Get answers from Sonesta Philadelphia Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet Rooms & Comfortable beds”
candilips, 25 Apr 2017 | Read review
“Higher floors are quiet”
KathyH217, 21 Apr 2017 | Read review
“upgrade to the king suite, Its as big as an apartment!”
632freddyr, 19 Apr 2017 | Read review
“We where located on the 23rd floor on the Southside of building. We didn't hear any outside noise.”
twatson21, 18 Apr 2017 | Read review
“all rooms are probably great”
gloriagay45, 18 Apr 2017 | Read review
5 of 5