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Sonesta Philadelphia Downtown

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Sonesta Philadelphia Downtown
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1,070 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta Philadelphia Downtown
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Showing 991: English reviews
Philadelphia, Pennsylvania
Reviewed 31 January 2016

I stayed in room 2003 on Friday January 29th 2016. My wife and I were in our room for a first time stay around 8:30 PM watching TV when the phone rang. The female clerk was rude and threatening. She said our room was making too much noise and she would send security. My wife and I are in our...

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Helpful?
Thank BandG2013
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We apologize that you were disturbed. Please know that we directly and quickly address any noise concerns, and there may have been some confusion with your room. We hope you will give us another chance as I'm confident you will have a quiet and relaxing evening. – Jordan...

Erie, Pennsylvania
Reviewed 30 January 2016

I stayed at the Sonesta in January for a conference I attended there. The first thing I would say is that my room was quite small. It was at the very end of the hall, was small with a small bathroom and a small closet (about 1/4th the size of a regular hotel room closet. I won't hold this against...

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Helpful?
Thank Ed M
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Ed, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed the hotels bar and restaurant! We take great pride in our $30 million upgrade including providing excellent service and a memorable experience unique to Philadelphia. Thank you again for your review and we hope you will return and stay with us again soon!...

Bucks County, Pennsylvania
Reviewed 29 January 2016

We stayed here this past New Year's Eve - so I get that things can get a bit crazy in a hotel. Plus we're spoiled by staying at the Ritz Carlton which happened to be fully booked. This is a newly renovated hotel but there's still something lacking. Although we had a very nice room, there was no hot water...

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Helpful?
Thank Tess K
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Tess, We are very sorry that you experienced the problems that you did while staying at our hotel. Unfortunately, there was a problem caused from the city water supply that caused several of our hotel rooms to lose water. This is definitely not the experience that we want our hotel guests to encounter and would appreciate it if you...

New Jersey
Reviewed 29 January 2016

During our stay we made a stop at the art bar. Tricia was our bar tender. She made the experience a very pleasant one with her sparkling personality. The rest of the hotel and staff were friendly and pleasant but Tricia stood out the most.

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Helpful?
Thank Kristen L
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Kristen, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed the hotels bar and restaurant! We are pleased Tricia made such an impression and made your stop at the Art Bar more enjoyable. I will make sure she is recognized for her outstanding service. Thank you again for your review and we hope...

Tampa, Florida
Reviewed 28 January 2016

My family and I had to travel to Philadelphia last minute for a funeral which just happened to also be the weekend of a blizzard. The staff were very welcoming and accomadating for my family and I. I loved the location, very close to great restaurants. Dekiel at the front desk was amazing! I look forward to staying there again.

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Helpful?
Thank Sarena P
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Sarena, Thank you for your recent stay at the Sonesta Philadelphia. We are sorry about the circumstances of your trip however we are pleased you found our team members warm and accomodating. It's great to hear Dekiel made such an impression and made your stay more enjoyable. I will make sure he is recognized for his outstanding service. Thank...

Commerce City, Colorado
Reviewed 28 January 2016

I love the remodeled Sonesta! The rooms are beautiful and nicely appointed, the staff are quite friendly and their wifi works pretty well. You can easily walk to Reading Terminal from here as well as to a lot of great restaurants and groceries. The night I was there the city decided to jackhammer the sidewalk across the street until midnight....

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Helpful?
Thank Christopher K
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for an excellent review! We really appreciate your time in sharing your wonderful experience during your recent stay with us. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. We are looking forward to your next visit. - Jordan C.

Pennington, New Jersey
Reviewed 25 January 2016

Though our room looked directly into the wall of another building, I'd say that this Sonesta is a worthwhile place to stay if you get a reasonable price. The rooms are clean and comfortable, the downtown location is excellent, and the staff are friendly and helpful. There are no interesting features to note about the building and the amenities are...

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Thank HolidayHints1127
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed your guestroom and everything Philadelphia has to offer within a few minutes walking distance from the hotel. We strive to provide excellent service and a memorable experience unique to Philadelphia.Thank you again for your review and we hope to host you again soon....

Philadelphia, Pennsylvania
Reviewed 25 January 2016

This hotel was hosting a chess tournament in Philly. I was not familiar with the brand, but was willing to try it out based on largely positive reviews. My experience with the hotel was excellent. It is not super-fancy, but it is very clean, things like the coffee makers and irons work, and there is decent in-room dining. There is...

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1Thank ItHappens256
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are delighted you enjoyed your guestroom as we take great pride in our completed $30 million property upgrade. We hope you enjoyed the Chess Tournament - and hope you won! Thank you again for your review and we hope to host you again soon. - Jordan C.

Jersey City, New Jersey
Reviewed 24 January 2016

I've been staying at this hotel weekly for the past year for business. The rooms are clean and quiet, the staff are all very friendly and helpful, and it's in a great location at center city. I've never had a problem during my time here. The hotel has a seasonal pool (open memorial day - labor day, not a factor...

Review collected in partnership with Sonesta
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1Thank S8734KLmichaelg
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, It was wonderful to read the compliments you shared about our property and service from our team members. I will certainly share your wonderful compliments with them and Charles. We are looking forward to your next visit with us. Again, thank you for sharing how "fabulous" we are. With Regards, Jordan Cooper

Reviewed 24 January 2016

We booked a last minute trip to Philadelphia to celebrate our one year anniversary. Fran, the concierge was EXCELLENT and made sure to make our trip awesome despite the last minute booking (we booked our trip in the morning and left in the early afternoon). She helped us get a bus tour, a massage, and got us a dinner reservation...

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Helpful?
Thank Ashleigh D
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Ashleigh, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased Fran, Jahlil and Troy made such an impression and made your stay more enjoyable. I will make sure they are recognized for their outstanding service. Thank you again for your review and we hope to host you again soon. - Jordan C.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market Street, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: $201 - $506 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Travelocity, Hotels.com, Cheap Tickets and Sabre Hospitality Solutions so you can book your Sonesta Philadelphia Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#7 Luxury Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Philadelphia Downtown staff and other travellers.
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Questions? Get answers from Sonesta Philadelphia Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms at the ends of the hall are smaller but very quiet.”
 of 5 bubbles 18554travel, 25 Feb 2017 | Read review
“Accessibility, clean, quiet”
 of 5 bubbles awahm, 7 Jan 2017 | Read review
“Stay at the Sonesta - do not go anywhere else.”
 of 5 bubbles SkottD, 27 Dec 2016 | Read review
“High floor for more peace.”
 of 5 bubbles flowerlady64, 19 Dec 2016 | Read review
“Jr. suite was great”
 of 5 bubbles jesterla2, 19 Dec 2016 | Read review
5 of 5