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The Ritz-Carlton, Philadelphia

1,694 reviews
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Traveller (476)
Room & Suite (193)
Dining (50)
Overview
  • Excellent51%
  • Very good24%
  • Average14%
  • Poor7%
  • Terrible4%
Travellers talk about
“city hall”(198 reviews)
“bank building”(41 reviews)
“club level”(63 reviews)
Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
5.0 Star Hotel
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Rooms
29 Jan.30 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,694)Write a Review
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812
409
243
121
79
Show reviews that mention
All reviewscity hallbank buildingclub levellobby barsuperior roombeautiful hotelwilliam pennbeautiful lobbyroom serviceluxury hotelguest roomshigh floorthe entire staffbroad streetstreet noisecorner roomvalet parking
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1 - 5 of 1,664 reviews
Reviewed 4 days ago

Don't pass up a chance to stay at the Philly Ritz-Carlton. The only thing that exceeds the fantastic facility is the staff. Our stay was wonderful in every way and far exceeded our expectations. Congratulations to the management of this hotel and thanks for providing...More

1  Thank CharlestonYachtman
Reviewed 5 days ago via mobile

Exquisite lobby and decor! The staff is very friendly and helpful. My only complaint that I have is that we were supposed to have had a city hall view and we had a terrible view. The bartenders were very friendly and helpful.

Thank amyhass
Reviewed 1 week ago

The hotel lobby is a 'must see' whether you are staying at the Ritz, or not. The location is right in the center of points of interest of Philadelphia. Although we were comfortable at the hotel, there was a lack of service and attention to...More

Thank happytravelertoo2013
Reviewed 1 week ago via mobile

Incredible lobby to this hotel. The marble is incredible. You get the feel of old world Philly staying at this hotel. The service was good. The only bad experience was at the bar. The bartenders were not friendly or helpful.

Thank free2vols
Reviewed 1 week ago

Worst time ever. Spent tons of money on action that was not as described. Elevator kept us awake all night. No food in club lounge. Never ever received housekeeping services one day. Definitely do not recommendMore

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank X2431YOjoanneh
Response from Darryll A, Executive Assistant, Jenna M. at The Ritz-Carlton, PhiladelphiaResponded 1 week ago

Dear X2431YOjoanneh, We are extremely alarmed and sincerely sorry to hear of your experience. I would like to speak with you to regain your trust in our hotel, as we would love nothing more than to you back as our guest. Warm regards, Jenna M....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
USD 316 - USD 688 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Philadelphia
#12 Luxury Hotel in Philadelphia
#25 Family Hotel in Philadelphia
#29 Romantic Hotel in Philadelphia
#29 Business Hotel in Philadelphia
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 316 - USD 688 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Philadelphia
#12 Luxury Hotel in Philadelphia
#25 Family Hotel in Philadelphia
#29 Romantic Hotel in Philadelphia
#29 Business Hotel in Philadelphia
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (476)
Room & Suite (193)
Dining (50)
Hotel & Grounds (264)
Bathroom (41)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Nicole M
2 January 2018|
AnswerShow all 3 answers
Response from ang c | Reviewed this property |
haha, no.
0
Votes
Hockey8729
7 September 2017|
AnswerShow all 3 answers
Response from AllanNCynthia | Reviewed this property |
It's about $50 per day. Sometimes you can have it included as part of a package deal
1
Vote
De3zy C
7 January 2017|
AnswerShow all 4 answers
Response from AllanNCynthia | Reviewed this property |
Actually they don't monitor your room activity and besides there's so many private seating areas in the lobby. You can order snacks and drinks there too
0
Votes
Room Tips
"Ask for a street view on an upper floor. They are quieter !"
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"Ask the Check in staff. They will try to take care of your request. High floor, Away from Elevator, and ask..."
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"No upgrade available for amex platinum members"
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"Make sure to ask for a bigger room -- the average rooms here are very small for a reportedly luxury hotel."
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