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Don't pass up a chance to stay at the Philly Ritz-Carlton. The only thing that exceeds the fantastic facility is the staff. Our stay was wonderful in every way and far exceeded our expectations. Congratulations to the management of this hotel and thanks for providing...More
Exquisite lobby and decor! The staff is very friendly and helpful. My only complaint that I have is that we were supposed to have had a city hall view and we had a terrible view. The bartenders were very friendly and helpful.
The hotel lobby is a 'must see' whether you are staying at the Ritz, or not. The location is right in the center of points of interest of Philadelphia. Although we were comfortable at the hotel, there was a lack of service and attention to...More
Incredible lobby to this hotel. The marble is incredible. You get the feel of old world Philly staying at this hotel. The service was good. The only bad experience was at the bar. The bartenders were not friendly or helpful.
Worst time ever. Spent tons of money on action that was not as described. Elevator kept us awake all night. No food in club lounge. Never ever received housekeeping services one day. Definitely do not recommendMore
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Response from Darryll A, Executive Assistant, Jenna M. at The Ritz-Carlton, PhiladelphiaResponded 1 week ago
We are extremely alarmed and sincerely sorry to hear of your experience. I would like to speak with you to regain your trust in our hotel, as we would love nothing more than to you back as our guest.