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Very small room, but we were right in the heart of the city. It was clean and the breakfast buffet was pretty good!And it was a very last minute trip and they were still able to accommodate us.And I think they offered a late check-out
I stayed at the Four Points Sheraton on a recent business trip and was very pleased with the overall experience. Good size rooms and very comfortable beds. Ample work space and areas to conveniently charge my electronics. The staff was super nice and the location...More
2 Thank Michael L
Response from maurice a, General Manager at Four Points by Sheraton Philadelphia City CenterResponded 10 May 2018
Thank you Michael. We appreciate your feedback! thank you for understanding our situation during our lobby renovation. Its never an easy task and provide service that our guest are accustom too. I'm delighted you enjoyed breakfast on our beautiful 10 floor with incredible views.
It was a terrible stay for me at this Four Points. Management should address these issues seriously. I contacted the SPG after the stay, no replies whatsoever from the hotel. SPG Corporate had to take over this case and offered my compensation. When I was...More
Response from maurice a, General Manager at Four Points by Sheraton Philadelphia City CenterResponded 9 May 2018
Dear Xavierkuai, Thank you for taking the time to provided valuable feedback. We value you as an SPG member and I will take your feedback to re-train my staff on the great benefits of our SPG program.
I stayed at this hotel on the night of April 24, 2018. When I checked in at 9:30pm I was provided with a letter from the general manager, Maurice Alfaro, that the hotel was under renovation but that the construction would start at 9am and...More
One night on a business trip.
On the positive side, the location is right at the Philadelphia Convention Center and a one block walk from a nice selection of Chinese restaurants.
But the hotel is mostly an unpleasant place to spend the night and I...More