We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Day 1 - sink was clogged. Returned to room to find clogged had been removed and left floating in an unflushed toilet bowl.
Phone in room dead - no dial tone. never fixed.
Very slow internet. Pretty sure the sheets weren't fresh.
Thank Debbie V
Response from General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City CenterResponded 9 June 2017
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you...More
Loved the welcome feeling. Loved the location close to the Big Bus and Reading Terminal! The restaurant was good too! Clean, newly redecorated room. The bathroom was great - loved the porthole door and huge glass shower doors.More
Response from General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City CenterResponded 9 October 2016
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality...More
I wish I could rate them negative.
I am having super quality and billing issues with the hotel - Four Point by Sharaton Philadelphia City Center. My booking confirmation number is 2095280. My base charge per day during booking was $318.96. I checked into the...More
Thank Chethan C
Response from General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City CenterResponded 30 May 2017
I deeply regret to learn that you found this experience to be so terrible due to issues that should have been immediately addressed. I want to assure you that your comments are being taken seriously, passed onto our staff and addressed through continuous improvements...More
Very Poor Customer Service. I was given a room with a dirty Bathroom (towels out of place, dirty toilet). When I asked for a change I was told it was not possible, and that they had cleaned my room. So I went back to find...More
Response from General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City CenterResponded 25 May 2017
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. Thank you for your honest feedback which will promote practical policy changes and an improved experience for future guests....More
I booked a stay at the Four Points Sheraton Philadelphia City Center for October 18, 2016. The booking agent accidentally booked for October 17, 2016. When we arrived, the hotel was sold out for the evening and so we had to obtain other accommodations at...More
2 Thank Jessica E
Response from General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City CenterResponded 24 May 2017
In the hotel business, there are occasional misunderstandings and complaints to be addressed, and we are well prepared to remain professional and to be as accommodating as possible. I can't begin to tell you how much we appreciate your time in bringing these matters...More
USD 129 - USD 328 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Travelocity, Priceline, Hotwire, TripOnline SA, Cheap Tickets and Cancelon so you can book your Four Points by Sheraton Philadelphia City Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
United States >
City Center East
Also Known As
4 Points By Sheraton Philadelphia City Center ,
Four Points By Sheraton Philadelphia City Hotel Philadelphia ,