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DoubleTree by Hilton Philadelphia Airport

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DoubleTree by Hilton Philadelphia Airport
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743 Reviews from our TripAdvisor Community

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Showing 734: English reviews
McLean, Virginia
Reviewed 28 March 2016

I stayed this past weekend since I have celebrating my birthday. Starting from this point, it was my birthday and it was mentioned during check in and staff didn't sound genuine neither excited for me. Maybe my expectation in a hotel are always to high. Anyways we arrive late night on Friday, so we decide to go the room, get...

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Helpful?
1Thank rayjavier
Calvin P, Behlaf of the hotel staff at DoubleTree by Hilton Philadelphia Airport, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Center Valley, United States
Reviewed 28 March 2016

Had a king bed with a huge depression in the middle. Electrical outlets appeared burnt. Room was in need of updating. Will not be staying at this property again until its upgraded. On the positive side, the personnel were professional and helpful.

Review collected in partnership with DoubleTree by Hilton
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1Thank David Z
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Philadelphia Airport, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

Old Forge, Pennsylvania
Reviewed 28 March 2016 via mobile

The staff is friendly and helpful, the room is nice but the bathroom was dirty. I Clorox wipe every hotel room I visit but this one was not cleaned properly. There was what I hope was toothpaste splatter on the bathroom vanity, multiple mystery hairs in the tub and surround as well as fecal splatter on the underside of the...

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2Thank Bernie C
Miri L, on behalf of the staff at DoubleTree by Hilton Philadelphia Airport, responded to this review

Dear Bernie C Thank you for your candid feedback of your stay at our hotel. We are very sorry that we did not meet expectations and we’re actively working with our housekeeping team to focus on cleanliness and comfort throughout our property. We have noted the condition of the bathroom was substandard. We’ll keep your concerns in mind as we...

Philadelphia, Pennsylvania
Reviewed 26 March 2016

The hotel is convenient and had decent pricing for the area. The initial staff including valet, concierge, checkin, etc. are wonderful. The housekeeping staff were the loudest I've ever experienced, anywhere. Shouting at each other in the hall at 745. Shouting. rolling carts while talking to people on the extreme other end of the hall. Bell services was then in...

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Thank cg00dlife
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good morning cg00dlife, thank you for taking the time to provide us with feedback regarding your recent stay at our hotel. We take our guest comments very seriously in hopes of correcting any deficiencies so none of our future guest stays end in a negative manner. I have shared your remarks with the entire management team and I assure you...

Columbus, Indiana
Reviewed 26 March 2016 via mobile

I was looking for a room in Philadelphia for my son and I to stay for Sweet Sixteen game this past weekend, March 24/25. Also was flying into Philly from Indy, hotels at premium of course. Read a couple of reviews on this site, and have to say I was pleasantly surprised. Courtesy shuttle to the hotel as clean and...

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Thank Chip O
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good evening Chip O, I would like to first thank you for taking the time to share your recent experience. As we are constantly trying to improve what we do, the best feedback we can get - both positive and constructive - comes from our valued guests. We do strive for perfection, any and all feedback can help us to...

Anaheim, CA
Reviewed 26 March 2016

I want to give this place a good review, but quite honestly, its just A-OK. The hotel lacks in the skills of communication and speed. My group came to Philly for a hockey game, and the check in process went smooth for most of us. Apparently, there were cancelled flights the night before, so the hotel was booked. Some of...

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Helpful?
Thank callmemochelle
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good afternoon Callmemochelle, thank you very much for choosing to stay with us here at the Doubletree, as well as sharing your recent experience. We always strive to make each and every guests' experience memorable and hassle free so they feel comfortable returning when in the area. I am sorry to hear we did not meet your expectations, and for...

Egg Harbor Township, New Jersey
Reviewed 25 March 2016 via mobile

I stayed here for one night prior to my flight and parked at the hotel during my trip. The room was clean, the hotel was newer, and the staff were great. Eddie in valet and Christian the shuttle driver were particularly happy, kind and helpful.

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Thank Lauren L
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good day Lauren L, thank you so much for the excellent words you have for our staff here at the Doubletree Philadelphia Airport. Hospitality is what we do best and we try our hardest to make sure each guest has an awesome experience, so they can now consider us their second family. It is our privilege and honor to be...

Boston, Massachusetts
Reviewed 24 March 2016 via mobile

Had to wait over 35 mins for the shuttle from the airport. It wasn't pleasant for a chilly night. Ate at the bare and went into my room. The sink was broken and did not drain so I had to change room. Change was quick but the new room had not been heated and was freezing. It took a couple...

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Helpful?
Thank Mick P
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good afternoon Mick, thank you so much for choosing to stay with us here at the Doubletree Philadelphia Airport. We are constantly training our staff about hospitality as it is what we do best!! Our staff strives to make the Doubletree Philadelphia Airport a great experience for every guest and to keep them returning every time. Thank you again for...

Holland, New York
Reviewed 21 March 2016

I was in a bind, it was raining cats and dogs plus it was rush hour and didn't really want to run back out. I asked where the nearest store was to pick up some staples. The front desk said no problem we can fix you up and he found me some staples and a cookie.

Review collected in partnership with DoubleTree by Hilton
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Thank JeepmanNY
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good evening JeepmanNY, I wanted to take a moment and thank you for staying with us here at the Doubletree Philadelphia Airport, as well as sharing your experience from your recent stay. We value all of the information that our guests can give us as it is the best way to address issues and ensure we resolve those issues for...

New York City, New York
Reviewed 21 March 2016 via mobile

I was very pleased with my stay. Our room was surprisingly large, the pool was decent, the hotel restaurant was great and the service was remarkable. Overall customer service was quite impressive. I would definitely return.

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Thank STF1125
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good day STF1125, I wanted to thank you for staying with us here at the Doubletree Philadelphia Airport during your recent visit to the city of brotherly love - we certainly hope you enjoyed yourself. Thank you as well for the kudos to our location - we strive to make each and every guests' experience something special - and we...

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Near DoubleTree by Hilton Philadelphia Airport

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Philadelphia Airport is an excellent hotel, providing comfortable accommodations and great service. The DoubleTree by Hilton Philadelphia Airport is located adjacent to the Philadelphia International Airport, and offers a complimentary airport shuttle; a complimentary business center, where our guests can print boarding passes at their convenience; and complimentary wireless high-speed internet in the guest rooms and lobby. The DoubleTree also offers the affordable Drive and Fly package for guests wanting to leave their cars while away on a trip, and features the Players Sports Bar with 13 HD televisions and a delightful menu of appetizing taste treats, pool tables, and video games. Enjoy a relaxed but stylish breakfast, lunch, or dinner in our Landing Restaurant, featuring an assortment of steaks, chops, and seafood for the discerning palate. Come visit! ... more   less 

Additional Information about DoubleTree by Hilton Philadelphia Airport

Address: 4509 Island Avenue, Philadelphia, PA 19153 (Formerly Hilton Philadelphia Airport)
Region: United States > Pennsylvania > Philadelphia
Price Range: $149 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Philadelphia Airport 3.5*
Number of rooms: 331
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Travelocity, Hotels.com and Expedia so you can book your DoubleTree by Hilton Philadelphia Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Philadelphia Airport Hotel Philadelphia
Hilton Hotel Philadelphia Airport
Philadelphia Hilton
Hotel Style:
#47 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Philadelphia Airport staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Philadelphia Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Be sure to let them know you are a Hilton Honors member”
 of 5 bubbles , 19 Feb 2017 | Read review
“The Hilton Honors programs have their own floors, which seem to be quieter since they are mostly business professionals.”
 of 5 bubbles Q734ORjessicah, 14 Feb 2017 | Read review
“not sure about this”
 of 5 bubbles phyllispp, 7 Feb 2017 | Read review
“Side opposite the airport”
 of 5 bubbles chitownsam, 23 Jan 2017 | Read review
“A little pricey”
 of 5 bubbles pajcrj, 10 Jan 2017 | Read review
5 of 5