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The Franklin Hotel at Independence Park

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The Franklin Hotel at Independence Park
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1,583 Reviews from our TripAdvisor Community

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Showing 1,534: English reviews
New York City, New York
Reviewed 6 days ago NEW

My husband and our two kids (10 & 15) stayed here over the July 4th holiday. The city is busy at this time of year and the hotel was full. The staff did a terrific job surpassing every need we had, along with bedtime cookies and milk for the kids. Breakfast was divine! The rooms were well appointed, and spacious....

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Thank Melissa M
Reviewed 6 days ago NEW

Great central location, large, clean, comfortable rooms with very nice amenities. Friendly and helpful staff. Excellent value, I've paid twice as much for hotels half as nice. Modern yet maintains classic style and ambiance. Whenever we go back to Philly this is where we will stay.

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Thank Christian B
Lake Forest, Illinois
Reviewed 1 week ago via mobile

Good place to stay for when in town with daughter to visit Villanova. Able to get downtown easily and nice restaurants within walking distance of hotel and great historical area. Would stay there again

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Thank djbre
Charlotte, North Carolina
Reviewed 2 weeks ago

Booked a last minute deal for a Sunday night in Jan. Enjoyed the hotel immensely. Great location just a block from the Liberty Bell. Staff was friendly and helpful. Parking is a hassle around that area but easy to use the valet. Movie theater around the corner. restaurants within a few blocks. Couldn't ask for much more. Given the off-peak...

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1Thank SaratogaKid
Livonia, Michigan
Reviewed 3 weeks ago

Visited this property for one night after spending a couple nights in Reading, what a great place. When we arrived (early, 11:30 am), our room was ready! A great corner room overlooking the park across the street, we couldn't be more pleased. The location of this property is awesome, everything in Old City is just a walk away, got to...

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1Thank TravelingVet45
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear TravelingVet45, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Bend, Oregon
Reviewed 3 weeks ago

We stayed here last week for business. The staff were all very friendly and helpful. However, we had five unpleasant experiences during our stay. Perhaps they were all just a coincidence, or maybe the universe just doesn't want us to ever stay with you again. 1. When we went to put our food in the refrigerator, there was already food...

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Helpful?
1Thank MoscaChica
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear MoscaChica, Thank you for staying with us and for taking the time to post a review. I am so sorry we disappointed you in multiple areas during your stay. Our goal is to provide you with an excellent experience and the many inconveniences you encountered is not typical of our usual guest experience. I apologize that we fell short...

Bonita Springs, Florida
Reviewed 3 weeks ago via mobile

Nice hotel, great location!! Staff very friendly and accommodating! Rooms very nice loved the traditional decor.. Would definitely come back for another stay. Walking distance to Independence Hall and Liberty Bell.

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1Thank Edna T
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear Edna T, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Phoenix, Arizona
Reviewed 3 weeks ago

This hotel sits in the perfect location to visit Independence hall, the liberty bell and china town. From the right room you can see independence hall out of the window. Food and drink are wonderful and there are plenty of nearby choices as well.

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1Thank jasman79
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear Jasman79, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Langhorne, Pennsylvania
Reviewed 3 weeks ago

Nice hotel in the heart of Philadelphia - Great Location. Hotel was recently purchased by Marriott and is being updated to a Renaissance Brand. Rooms were nice and hotel staff was great. Had breakfast two days and while a little slow the food was good. Looking forward to staying again once all the updates are completed.

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Helpful?
1Thank JLMB1202
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear JLMB1202, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Detroit, Michigan
Reviewed 3 weeks ago

Stayed two nights for business. King bed, room was nice and comfortable. Front desk not helpful at all. Had issue with billing and still have not been able to resolve two following stay. Can not get a call back or updated receipt. Work out facility also poor. On first day there, saw that the towels for the facility were low...

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Helpful?
1Thank Wahoo W
Management response:

Dear Wahoo W, If you will contact the hotel directly at 215-925-0000 ask for the manager on duty we will be happy to look into correcting your account. My sincere apologies for the lack of attention to the health club. I have sent your feed back to the executive housekeeper for follow up. Again sincere apologies. Jim Polombo director of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Like the forefathers who inspired the birth of a new nation, this hotel invites you to join a hotel revolution. Formerly the Omni Hotel at Independence Park, this hotel is about to undergo a transformation to an exciting new hotel designed to set new standard among Philadelphia Hotels. Our 150 exquisitely appointed guest rooms, some of Philadelphia's finest accommodations, are the ultimate refuge. Featuring a blend of sophistication and charm, our deluxe hotel rooms offer a park view or overlook Independence National Park. A fine dining restaurant overlooking Independence Park, Azalea serves delectable American regional cuisine for breakfast, lunch and dinner. Host your inspirational meeting or banquet in spaces where national history has been forged. Philadelphia's most popular things to see and do are only steps away from our hotel doorstep. Concierge services and business center on hand help facilitate business endeavors. Complement your meeting with customized catering services and modern audiovisual facilities. This luxury downtown Philadelphia hotel offers elegance and style at its best-all within walking distance of the Liberty Bell, U.S. Mint, Independence Hall and Franklin Court, the site where Benjamin Franklin's House once stood. ... more   less 

Additional Information about The Franklin Hotel at Independence Park

Address: 401 Chestnut Street, Philadelphia, PA 19106
Region: United States > Pennsylvania > Philadelphia
Price Range: $192 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Franklin Hotel at Independence Park 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Omni Hotel Philadelphia
Omni Hotel Independence Park
Omni Philadelphia
Hotel Style:
#6 Family Hotel in Philadelphia
#6 Spa Hotel in Philadelphia
#12 Green Hotel in Philadelphia
#13 Luxury Hotel in Philadelphia
#14 Business Hotel in Philadelphia
#15 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from The Franklin Hotel at Independence Park staff and other travellers.
22 questions
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Lakewood
over a year ago
New Jersey
Littlestown, Pennsylvania
over a year ago
Fort Smith, Arkansas
over a year ago

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Questions? Get answers from The Franklin Hotel at Independence Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We got a corner room which was about as large as a suite with views to the southeast and the north, overlooking Independence Hall.”
 of 5 bubbles E2490POchristianb, 15 Feb 2017 | Read review
“we were in room 802 - great views of the Philadelphia Historic district”
 of 5 bubbles ekellyf, 14 Jan 2017 | Read review
“Heat does not hit the bathroom very well. It will be a little chilly.”
 of 5 bubbles rogertharris, 27 Dec 2016 | Read review
“Corner suites are the way to go”
 of 5 bubbles boone5, 9 Dec 2016 | Read review
“Corner and 5th floor and above for a great view.”
 of 5 bubbles DouglasS24, 4 Dec 2016 | Read review
5 of 5