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Sheraton Philadelphia Downtown Hotel

2,768 reviews
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Traveller (618)
Room & Suite (314)
Dining (22)
Overview
  • Excellent23%
  • Very good34%
  • Average23%
  • Poor12%
  • Terrible8%
Travellers talk about
“mary mastrobuoni”(154 reviews)
“the club lounge”(76 reviews)
“concierge desk”(60 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,768)Write a Review
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991 - 995 of 2,553 reviews
Reviewed 26 March 2015

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Review collected in partnership with Amoma.com
Thank Marc B
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 6 April 2015

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Reviewed 25 March 2015 via mobile

Came here for my buddy's bachelor party and had the Jr Suite. Staff were amazing and very attentive. I was a little irked at paying for parking and then seeing it on my bill but hopefully resolving that. Lobby was amazing. Impressed. I would suggest...More

Thank bmal77
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 27 March 2015

Dear bmal77, Thank you for your feedback. I am glad you enjoyed our beautiful hotel and extremely nice staff. . I apologize for the incorrect billing for the parking charges. Your comments will help us improve our guest experience for everyone. We hope to see...More

Reviewed 25 March 2015

Traveled to Philadelphia for a conference that was held at this hotel. I arrived late to the conference due to flight being cancelled, so I had to fly in the morning that the conference started. Check-in went smoothly and concierge held my bag so that...More

Thank Whitney Y
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 27 March 2015

Dear Whitney Y, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! Our concierge is one of the finest teams in the city; we'll make sure we pass on your kind words! We look forward to continuing to being your home away...More

Reviewed 23 March 2015

Stayed here for a conference. About a 10 minute walk from everything. The lobby was nice, but it fell apart in the rooms. The hallways were very shabby. Marks on the walls and rundown carpet. The rooms were also rundown and just looked old and...More

Thank Naomi E
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 24 March 2015

Dear psych4trvl, Thank you for your review of our hotel. We are disappointed that we were unable to meet your expectations during your latest visit. Many of the issues mentioned are certainly manageable on our end, and we look forward to using your feedback to...More

Reviewed 23 March 2015

My experience reflected the comments made by LGtravel2! I too travel internationally for work about three months of the year and have stayed in both budget and executive suites. In town for a conference all the way from Australia (36hr commute) and not permitted to...More

1  Thank CatherineC2
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 24 March 2015

Dear CatherineC2, Thank you for your review on our hotel. We are disappointed that you didn't enjoy your experience more. Your comments have been issued to the appropriate Department managers for further follow up. We hope you would issue us another opportunity to truly showcase...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 114 - USD 305 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 114 - USD 305 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (618)
Room & Suite (314)
Dining (22)
Pool & Beach (3)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
LaurTay
24 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
0
Votes
mslooker
12 January 2018|
AnswerShow all 4 answers
Response from interlskygoddess51 | Reviewed this property |
The hotel was very clean and in the afternoon they have soft pretzels in the lobby... there is an Avis in the hotel and also at Penn Station if necessary.
1
Vote
Quokkar
2 January 2018|
AnswerShow all 4 answers
Response from interlskygoddess51 | Reviewed this property |
I walked over to the Reading Terminal Market right across from the Convention Center ... maybe 5 blocks .. not far at all ... I went in the middle of the day and I felt very safe .. Uber is great too!!!
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Room Tips
"I spent little time in my room, so I don't know what my view was, but from the 20th floor, I'm sure..."
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"We had a room on the 17th floor, away from traffic noise. It had a nice view of the city."
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"Lower rooms have better access to Public Wifi"
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"rooms away from elevator"
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