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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,382 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Philadelphia Downtown Hotel
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Showing 2,213: English reviews
Abingdon, Virginia
Reviewed 28 January 2014

This was an awful hospitality experience from start to finish. We checked in late in the evening and they put us in a handicap room that our wall was next to the elevators and we didn't get any sleep because of the loudness. We had reserved a specific room, but they said they just give the rooms away to anyone...

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Helpful?
2Thank John S
Paul B, Director of From Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear John S, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations during your stay. It looks like we missed the mark in a few different areas and we will certainly use your feedback to address any deficiencies. We hope you give us another chance if you return to...

Dallas, Texas
Reviewed 28 January 2014

I was there for a conference and granted it was freezing outside but it was chilly in the hotel too. Conference rooms were cold, ranging from 52-62 degrees. We complained and were moved to a slightly warmer room that did not heat up until our last day there. Also there was a fire alarm that had us anxiously standing in...

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Helpful?
Thank Ann B
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Ann B, Thank you for your review of our hotel. Please accept our apologies for the temperatures, sub-zero conditions can certainly be challenging. We hope to see you again if you return to Philadelphia. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Pittsburgh, Pennsylvania
Reviewed 28 January 2014

The hotel itself was very good but could use a little updating. If you are going to the convention center, I would recommend either taking a cab or finding a closer hotel. I did not feel safe walking in the area. In fact, I opted for room service for the majority of my stay rather than venturing out by myself....

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Helpful?
Thank IrishTraveler2013
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear IrishTraveler2013, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are delighted you had such a pleasant stay and look forward to connecting with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

montgomery county
Reviewed 27 January 2014

We usually boo at the Westin, however availability was limited when he decided to go so stayed at the Sheraton as it was near to the destinations were were visiting. Hotel was being redone when we were there. I would give the hotel a passing grade. The service was was quite good requested extra towles and they were there quickly....

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Thank rporter418
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear rporter418, Thank you for your review of our hotel. We are glad you enjoyed your stay overall; we are most happy that you appreciated the efforts of our team. We hope to see you again in the future. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Worcester, MA
Reviewed 26 January 2014

Hotel room is adequate, though the stained carpets are unpleasant. Service is problematic. Called at 8 am about a broken lamp. Not fixed by 5. Called again and it was finally fixed by 6. First night supper was in the bar since the restaurant was not open. Hard to get anyone's attention even though there weren't many people there. After...

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Helpful?
2Thank happytraveller01605
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear happytaveller01605, Thank you for your review of our hotel. We are dissapointed that you did not enjoy your experience on our restaurant. We will certainly share your feedback with our food and beverage team. We hope to see you again in the future. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Seattle, Washington
Reviewed 24 January 2014 via mobile

I am an avid Starwood Preferred Guest member (platinum level) and I have been staying at this hotel now for over 5 years and I have to say it has really, gradually gone down hill over the years to the point where Iam taking the time to write a review. Where shall I start: ROOM 3 out of 10 Stains...

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Helpful?
1Thank kranjan
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear kranjan, Thank you for your review on our hotel. Please accept our apologies for what you have experienced lately; we certainly hold ourselves to a higher standard than what you have mentioned. We will share your comments with our team and make sure to make necessary improvements. We hope you continue to stay with us while in Philadelphia. Safe...

Cincinnati, Ohio
Reviewed 24 January 2014

Overall the room was decent, but I would have expected better than decent from this hotel. The room wasn't the cleanest and was starting to look a little dated compared to some of the other places that I have stayed at. They do charge for wifi, but I did get mine free for joining the Sheraton rewards. The bed however...

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Helpful?
Thank STEVE B
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear STEVE B, Thank you for your review of our hotel. It sounds like you enjoyed your stay; we are dissapointed that we did not handle your billing inquiry appropriately. We will certainly use your comments to address the interaction. We hope you give us another chance if you return to Philadelphia. Safe travels, Paul Bolhuis Director of Front Office...

Reviewed 19 January 2014 via mobile

am or pm....Greg or Anthony @ the bell desk will make your stay safe, enjoyable and guide you to the best places in downtown Philly! Recommend to friends family and anyone who want a worry free weekend in Philly! tdonini...mke

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Thank Terry D
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Terry D, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are ecstatic that Greg and Anthony were able to make such a positive impact on your stay, we'll be sure to recognize them! We look forward to connecting with you next time you return to Philadelphia. Safe travels, Paul Bolhuis Director of Front Office...

Philadelphi, PA
Reviewed 16 January 2014

I stayed here for a business conference and am a SPG member so I stay at a lot of Sheratons and this one was disappointing. The furniture had been moved by the previous occupant and not put back, two light bulbs were out, the closet had no door (tracks were there), no magnifying mirror, no fridge and the comforter was...

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Helpful?
Thank newoman2004
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear newoman2004, Thank you for your review of our hotel. It sounds like we certainly missed a few opportunities in your room; we'll certainly use your review as a coaching tool for our room attendants. We are glad that you found our staff excellet. We hope you give us another chance if you return to Philadelphia. Safe travels, Paul Bolhuis...

Marietta, Georgia
Reviewed 14 January 2014

I live in Delaware, but didn't want to travel late at night after attending a retirement party for a close church member. The staff was polite and accommodating. I had no complaints regarding the room, but the bedding smelled like they used too much bleach. That odor soon dissipated, then everything was OK. The room didn't have a microwave or...

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Helpful?
Thank Veronica B
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Veronica B, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're so glad you had such a great stay and hope to connect with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: $150 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
19 questions
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Super comfortable beds and pillows”
 of 5 bubbles N7106JLjuliom, 19 Jan 2017 | Read review
“We had a great view from 17th floor. Even being at greatest distance from elevator there was quite a lot of hall noise.”
 of 5 bubbles genjoe, 18 Jan 2017 | Read review
“Park at the Gateway Parking next door, on 16th street. As close at the hotel parking and much cheaper.”
 of 5 bubbles collector_hunter, 9 Jan 2017 | Read review
“Ask for a corner room with a view of the city.”
 of 5 bubbles coolseb, 30 Dec 2016 | Read review
“Choose a higher floor for the best view of the city.”
 of 5 bubbles yashicah, 21 Dec 2016 | Read review
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