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Sheraton Philadelphia Downtown Hotel

2,766 reviews
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Traveller (618)
Room & Suite (314)
Dining (22)
Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(154 reviews)
“the club lounge”(76 reviews)
“concierge desk”(60 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (2,766)Write a Review
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951 - 955 of 2,551 reviews
Reviewed 11 May 2015

I stayed here during a conference. Pleasant and spacious common areas. Expansive lobby. Nice staff. Banquet food was fine. But the hallways and rooms are slightly dark and dreary. The place needs some new wallpaper, a lighting upgrade, carpeting, and a coat of paint. My...More

Thank Jay S
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 12 May 2015

Dear Jay S, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on the condition of our guest room. We hope to connect with you again soon. Safe...More

Reviewed 11 May 2015 via mobile

I want to Thank all of the Staff at the Sheraton Downtown, Phil. Pa. My husband & I stay Sat. night May 9th. and they couldn't have been more accommodating, everyone greeted us with smiles and always willing to go the extra mile to make...More

Thank Patty Wagner K
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 12 May 2015

Dear Patty Wagner K, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again...More

Reviewed 10 May 2015 via mobile

I am not sure what I expected. The rate was pretty good--$184 for the night including parking. I was there for a conference. I am SPG Gold. When I arrived I asked for a room upgrade, but was told there were no room upgrades with...More

Thank burghlaw
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 12 May 2015

Dear burghlaw, Thank you for your review on our hotel. Please accept our apologies for what you have experienced lately; we certainly hold ourselves to a higher standard than what you have mentioned. Your feedback is appreciated, as it is a value tool for improvement....More

Reviewed 9 May 2015

A pleasant and efficient staff, but they can't make up for dismal, dreary rooms. Poorly maintained and in need of a total refurbishment. The first room I was assigned to smell like smoke, the carpet was stained and the furniture was chipped and worn. I...More

2  Thank DCvagabond1
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 12 May 2015

Dear DCvagabond1, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences during your stay. You certainly didn't experience a stay that is to our normal standards. We look forward to using your feedback to make necessary improvements....More

Reviewed 9 May 2015 via mobile

This was my second time staying at the Sheraton in Philly and it does the job. Clean and spacious rooms, great views of the city, and a short walk to Market Street, City Hall, and about 10 minutes to the Art Museum. It's a great...More

Thank NNJTraveler201
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 12 May 2015

Dear NNJTraveler201, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 115 - USD 300 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 115 - USD 300 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (618)
Room & Suite (314)
Dining (22)
Pool & Beach (3)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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LaurTay
24 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
0
Votes
mslooker
12 January 2018|
AnswerShow all 4 answers
Response from interlskygoddess51 | Reviewed this property |
The hotel was very clean and in the afternoon they have soft pretzels in the lobby... there is an Avis in the hotel and also at Penn Station if necessary.
1
Vote
Quokkar
2 January 2018|
AnswerShow all 4 answers
Response from interlskygoddess51 | Reviewed this property |
I walked over to the Reading Terminal Market right across from the Convention Center ... maybe 5 blocks .. not far at all ... I went in the middle of the day and I felt very safe .. Uber is great too!!!
1
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Room Tips
"I spent little time in my room, so I don't know what my view was, but from the 20th floor, I'm sure..."
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"We had a room on the 17th floor, away from traffic noise. It had a nice view of the city."
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"Lower rooms have better access to Public Wifi"
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"rooms away from elevator"
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