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Sheraton Philadelphia Downtown Hotel

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Traveller (707)
Room & Suite (339)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
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Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,850)
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941 - 945 of 2,627 reviews
Reviewed 7 August 2015

Stayed one night on business on the 24th floor looking west. This is a large conference hotel built in the 70s. While the staff was friendly and were trying their best, it's hard not to escape a sort of old, tired feeling around the hotel....More

Thank ChiLawyer
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear ChiLawyer, Thank you for your review of our hotel. We are disappointed that you didn't enjoy your experience more. Your comments regarding the overall condition of the hotel have been issued to the appropriate Department managers. We hope you would issue us another opportunity...More

Reviewed 6 August 2015

This hotel suited its purpose - a room in downtown Philadelphia - but I wouldn't stay here again. The air conditioning in my room was weak, plus the room needed some repairs (a panel was missing on AC unit, shower faucet was loose). The biggest...More

Thank maristredfox
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear maristredfox, Thank you for your feedback. I am glad you enjoyed our convenient location and extremely nice staff. We do have complimentary Wi-Fi available in the lobby as well as at the Link@Sheraton, and apologize if that was not sufficient for your needs. We...More

Reviewed 4 August 2015 via mobile

I visited this hotel for a meeting and was prepared for the worst after reading previous reviews. So when I checked in I upgraded to the Club level. It was acceptable. I was on the 26th floor and still heard street noise. The meeting spaces...More

Thank dchadick
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear dchadick, Thank you for your review on our hotel. Please accept our apologies for what you have experienced lately; we certainly hold ourselves to a higher standard than what you have mentioned. We will share your comments with our team and make sure to...More

Reviewed 3 August 2015

The rooms, although "clean", were shabby. The air conditioning, in particular, was extremely outdated. Our unit blew directly onto its own thermostat so it would run just enough to cool down the thermostat and then turn itself off. Our unit cycled on/off probably every 15...More

Thank PegofSalem
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear PegofSalem, Thank you for your review of our hotel. We are disappointed that you didn't enjoy your experience more. Your feedback is appreciated, as it is a value tool for improvement. We hope you give us another chance when you return to Philadelphia. Safe...More

Reviewed 3 August 2015

Stayed at the Sheraton over the weekend (third time, first review) and I was satisfied. I always end up getting this the blindly... either through Priceline Express or Hotwire, and I'm okay with that. The location was good, prime to center city, the staff were...More

Thank Cee_Wanderlust
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear SophieTheExplorer, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are glad our friendly staff was able to make your experience more enjoyable. We'll certainly look into your comment regarding the overall condition of the guest room. We hope to connect...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 147 - USD 320 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 147 - USD 320 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (707)
Room & Suite (339)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
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Elaine B
20 March 2018|
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Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
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LaurTay
24 January 2018|
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Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
0
Votes
Room Tips
"Stay somewhere else!"
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"Best views are from the higher floors. We had an excellent view from the 25th floor, on the side of the hotel..."
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"Ask for a new or updated room"
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"Face the art museum side."
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