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Sheraton Philadelphia Downtown Hotel

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Traveller (671)
Room & Suite (333)
Dining (21)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (2,832)
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342
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619
767
624
342
259
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All reviewsmary mastrobuonithe club loungeconcierge deskart museumfranklin instituteself parkhousekeeping stafffitness centercity hallrittenhouse squarehousekeeperdoorman
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931 - 935 of 2,611 reviews
Reviewed 2 August 2015

This hotel is clean, comfortable, and in a good location. I got a great rate booking through TripAdvisor's partner HotelClick. There was no issue with the hotel accepting the voucher (it was in their system), but the front desk staff were unenthusiastic about guests who...More

Thank Leslie H
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear Leslie H, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon!...More

Reviewed 2 August 2015

First visit to Philly. Having read recent reviews of Sheraton, I have to say I was somewhat anxious regarding the Sheratown Downtown. Could not have been more pleasantly surprised. On check-in we asked for an upper floor, as we said we understood these had been...More

Thank Ellie H
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear Ellie H, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We're glad Misha and John were able to make such a positive impact on your stay, we'll be sure to recognize their efforts! We hope to connect with you again...More

Reviewed 1 August 2015 via mobile

My wife and I stayed at the Sheraton recently in downtown Philadelphia. We were in town to celebrate Eid, an annual Islamic festival. The location to worship centers, family, and Philadelphia culture was excellent. The hotel amenities, especially the view of the city from our...More

Thank ajpolo
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear ajpolo, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the near future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Reviewed 1 August 2015

I realise now why this hotel is so appalling, it is to ensure you spend as little time as possible in the hotel itself and as much time out and about enjoying Philly. I had 3 inch nails sticking out of furniture in my room,...More

2  Thank Jonathan A
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear Jonathan A, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences during your stay. You certainly didn't experience a stay that is to our normal standards. We look forward to using your feedback to make necessary...More

Reviewed 30 July 2015 via mobile

This is a large hotel, very busy place. The room was clean, the bed ok. It was comfortable but I've had better. It was a convenient location. The valet was extremely nice and let our friends leave their car outside for 15 minutes to visit....More

Thank Helen R
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear Helen R, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay and we hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 142 - USD 345 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 142 - USD 345 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (671)
Room & Suite (333)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
1
Vote
Elaine B
20 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
Vote
LaurTay
24 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
0
Votes
Room Tips
"Face the art museum side."
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"Try to get a room without roaches."
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"FILTHY!!! The higher the room the longer it takes for the elevator...excessive wait. 20-45 min for elevator"
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"if you are looking for amazing service contact Mr. John Koss from the concierge Sheraton Philadelphia..."
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