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Sheraton Philadelphia Downtown Hotel

2,735 reviews
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Traveller (616)
Room & Suite (265)
Dining (21)
Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(152 reviews)
“the club lounge”(75 reviews)
“concierge desk”(60 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,735)Write a Review
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1,081 - 1,085 of 2,523 reviews
Reviewed 23 September 2014 via mobile

They offered a good deal for conference attendees, but then tried to squeeze our money at every single detail. It was the first time I did not find a fridge in the room, and they wanted to charge us $20 for it. Parking was half-priced...More

Thank Thiago S
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 30 September 2014

Dear Thiago S, Thank you for your review of our hotel. We are disappointed that we were unable to meet your expectations during your latest visit. Many of the issues mentioned are certainly manageable on our end, and we look forward to using your feedback...More

Reviewed 22 September 2014

Stayed here for a work trip. Front desk was very helpful Room was nice and big and room service was great and fast. Hotel lobby is very nice and the concierge service is a great bonus. They have taxi's waiting to take you any where.More

Thank JEKDES-NYC
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 29 September 2014

Dear JEKDES-NYC, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed our beautiful hotel and extremely nice staff. We look forward to connecting with you in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton...More

Reviewed 22 September 2014

We stayed at the Sheraton in two separate dates recently. 3 nights the first visit and 9 the second. In both situations we dealt with a friendly and helpful staff. Got to mention Avril Atherton. She was always helpful in an attentive and caring manner....More

1  Thank Eduardo P
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 29 September 2014

Dear Eduardo P, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are delighted you took the time to point out the individual team members who made your stay memorable. Avril, Eric, and Stella are truly one of our superstars, as you...More

Reviewed 22 September 2014

Traveled to Philidelphia to acompany my wife on a business trip. We stayed at this hotel because this is where the conference was. The room was clean and comfortable. The location is nice and within easy walking distance of many of the attractions in the...More

Thank John T
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 29 September 2014

Dear John T, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Reviewed 21 September 2014

I was disappointed with my recent four night stay in the Sheraton Philadelphia Downtown. After being told on checkin I would have complimentary wifi, I was then charged for it on check out! It is hard to believe a hotel group as big as the...More

Thank FrankieCDublin
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 29 September 2014

Dear FrankieCDublin, Thank you for your review of our hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements. We hope we have another chance to connect with you when you return to Philadelphia....More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 117 - USD 279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 117 - USD 279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (616)
Room & Suite (265)
Dining (21)
Pool & Beach (3)
Hotel & Grounds (291)
Bathroom (49)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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mslooker
12 January 2018|
AnswerShow all 3 answers
Response from interlskygoddess51 | Reviewed this property |
The hotel was very clean and in the afternoon they have soft pretzels in the lobby... there is an Avis in the hotel and also at Penn Station if necessary.
1
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Quokkar
2 January 2018|
AnswerShow all 4 answers
Response from interlskygoddess51 | Reviewed this property |
I walked over to the Reading Terminal Market right across from the Convention Center ... maybe 5 blocks .. not far at all ... I went in the middle of the day and I felt very safe .. Uber is great too!!!
1
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Quokkar
2 January 2018|
AnswerShow all 2 answers
Response from Susan G | Reviewed this property |
It is about a 1/2 mile to walk to the Convention Center from the Sheraton. There are several SEPTA stations nearby; the one closest to,the Sheraton is called Sububan Station. This is a pretty safe place to walk. Lots of... More
1
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Room Tips
"Rooms on higher floors as they have been upgraded and have less A/C unit noise"
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"24th Floor had been updated!"
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"If you want a "good room" don't come to this hotel."
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"I highly recommend to get a room facing the Museum."
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