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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,404 Reviews from our TripAdvisor Community

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Showing 2,233: English reviews
Cambridge, United Kingdom
Reviewed 26 October 2013

Stayed here for four nights for the IACP Conference in October 2014. Good location, a very easy walk to downtown, the conference centre & the art museum. The public areas of the hotel are a little soulless, probably comes from the large atrium style of building. Check in easy & friendly, and plenty of lifts. My room was on the...

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Helpful?
Thank Robh9999
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Robh9999, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. It sounds like overall you really enjoyed yourself! We look forward to connecting with you next time you're on this side of the pond. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Montgomery, Alabama, United States
Reviewed 25 October 2013

We recently stayed at the Sheraton Downtown for a conference. We had a hospitality suite on the 23rd floor which had plenty of space and excellent views. The hotel staff was wonderful - friendly and helpful. Our stay started off with the very helpful Shakeera - the shopper! She was very helpful and had a wonder personality. The entire bell...

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Helpful?
Thank Michelle B
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Michelle B, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! Thank you for taking the time to mention our team members, they are certainly our greatest asset. We can't wait to connect with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Harrisburg, Pennsylvania
Reviewed 24 October 2013

I have always found Sheraton Hotels to have excellent customer service, and the Sheraton Hotel in Center City is no exception. Dean G.was polite, personable, and polished. The room was spacious, clean and comfortable. I like the location of this hotel, it is within walking distance to the regional rail (SEPTA) and subway station (Suburban Station), the Philadelphia Art Museum,...

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Helpful?
Thank Toadstool_Tillie
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Toadstool_Tillie, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! Thank you for recognizing Dean! We certainly recognize how fortunate we are to have him on our team. We are glad you enjoyed our convenient location as well as Sheraton Fitness center! We have also ensure all of the ice machines are working properly, thank you for...

Herndon, Virginia, United States
Reviewed 24 October 2013

BAD BAD PLACE!! NEVER GOING TO STAY HERE AGAIN!! they are doing construction on the 20th floor but you can hear all the drilling, pounding, thumping down to the 7th floor. The fact that the hotel folks did not mention the "construction work" and you wake up at 9am with loud drilling of whatever they are doing!! You can't get...

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Helpful?
Thank YuDunno73
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear YuDunno73, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations during your stay. Unfortunately, the city did some emergency work on a street corner near our hotel that was quite noisy. We do not currently have any major construction being conducted in our hotel. We hope we have a...

Saint Louis, Missouri
Reviewed 23 October 2013

Just stayed at this hotel In Philly. The accommodations were very adequate. It's time for room renovations though. But I can tell you that the staff there was extremely helpful and professional. The concierge, Mary, was so helpful and really went above and beyond to assist us. Thanks for a great time in Philly. Loved it.o

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Thank g v
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear g v, Thank you for your fantastic review of the Sheraton Philadelphia Downtown Hotel! We are so happy you found our team so friendly and helpful. Mary is one part of the finest concierge team in the city and we look forward to recognizing her. We hope that we connect with you again soon! Safe travels, Paul Bolhuis Director...

Philadelphia, Pennsylvania
Reviewed 23 October 2013

Dean Griffin goes out of his way to help out Customers..He is very helpful...Go Dean!! Very responsive to Customer needs, understands the request and acts on it... Also, would be good if this service was extended to the concierge desk..

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Helpful?
Thank R K
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear R K, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! Thank you for recognizing Dean, as you can see from many other comments he makes amazing connections with our guests. We hope to see you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

New York City, New York
Reviewed 23 October 2013

In general, the hotel is fine - what you might expect from most Sheratons. Even though the location is a little further away than other center city hotels, it's still pretty convenient and a short walk to most places. The biggest gripe I have about this hotel is that it looks like it hasn't been renovated since the 1980s. Everything...

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Thank NYCtraveler319
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear NYCtraveler319, Thank you for your review on our hotel. As you mentioned, we are wrapping up a multimillion dollar renovation. It has certainly created a warmer, more inviting hotel that we are proud of. We hope that we see you again if you return to Philadelphia. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Chevy Chase, Maryland, United States
Reviewed 23 October 2013

Avril was fabulous. She stayed in touch with me through an overbooked situation that ensured I was able to continue my stay uninterrupted. She called me back on my phone and provided me with an update so I could continue to attend to my business meetings. Great experience.

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Thank Terry C
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Terry C, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! Avril is one of our brightest starts and we appreciate you taking the time to mention her! Avril and the rest of us hope to see you again soon. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Modesto, California
Reviewed 23 October 2013

I stayed a couple weeks in Philly and I was most impressed by the barista Stella. By the end of my trip, she knew my name and my drink. Her friendliness and great attitude was a welcome start to each work day. The rest of the staff are helpful and proifessional as well. The hotel is a good value for...

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Thank dadxfour
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear dadxfour, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! Thank you for recognizing our team, especially Stella, she is one of our best! We are glad you enjoyed your Sheraton Sweetsleeper bed; we agree that they are comfortable! We hope to see you again soon. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia...

Northern Virginia
Reviewed 22 October 2013

This was our second stay at this hotel. It is in a great location, within walking distance of the Franklin Institute, and all the other attractions at Logan Square. Three minute walk to the Pflash bus. Friendly employees. If you get on the Logan Square side of the hotel, your views will be fabulous. Nice workout room. Small but clean...

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Helpful?
Thank sandypaws
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear sandypaws, Thank you for your excellent review of the Sheraton Philadelphia Downtown Hotel! Thank you for mentioning our great location and wonderful staff. We hope to see you in Philadelphia again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: $149 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room facing the Franklin Parkway is nice.”
 of 5 bubbles xtina516, 15 Feb 2017 | Read review
“The views are better higher up and ask for a room looking over the cathedral.”
 of 5 bubbles NetteY, 13 Feb 2017 | Read review
“Face the art museum, the higher the better”
 of 5 bubbles JusticeSalmon, 11 Feb 2017 | Read review
“Higher floors are very quiet.”
  • Outstanding view from floor 16th hall.
 of 5 bubbles henryb449, 3 Feb 2017 | Read review
“Super comfortable beds and pillows”
 of 5 bubbles N7106JLjuliom, 19 Jan 2017 | Read review
5 of 5