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    Sheraton Philadelphia Downtown Hotel

    201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
    (215) 448-2000
    Hotel website
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    04/12/2017 05/12/2017
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    USD 246*
    USD 218*
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    Traveller (605)
    Room & Suite (251)
    Dining (20)
    Courtyard Philadelphia Downtown
    1,047 reviews
    #15 of 88 hotels in Philadelphia
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    Overview
    • Excellent23%
    • Very good33%
    • Average24%
    • Poor12%
    • Terrible8%
    Travellers talk about
    “mary mastrobuoni” (148 reviews)
    “the club lounge” (75 reviews)
    “concierge desk” (59 reviews)
    Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.5 Star Hotel
    All hotel details
    Offers from Sheraton Philadelphia Downtown Hotel
    Special Offer: 5 DAY CYBER SALE
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    Rooms
    4 Dec.5 Dec.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (2,703)
    There are newer reviews for Sheraton Philadelphia Downtown Hotel
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    1,061 - 1,065 of 2,494 reviews

    Reviewed 15 September 2014

    After reading some of the mixed reviews I was worried. I found myself looking for problems but was unable to find any. The staff were very friendly, cheerful, and helpful, the room was clean and exactly what I expected. At first I thought it was...More

    Thank Jen W
    Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 29 September 2014

    Dear Jen W, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

    Reviewed 15 September 2014

    Mary Mastrobuoni was extremely helpful at the concierge desk. She went above and beyond to book me a last minute train ticket for a fair price and let me know exactly how to get there. Phenomenal service! Only thing I wish is that the hotel...More

    Thank Cmt12345
    Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 21 September 2014

    Dear Cmt12345, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! Mary is truly one of our superstars and we look forward to recognizing her for another job well done. We are glad you enjoyed your stay and will certainly consider your feedback...More

    Reviewed 14 September 2014

    The staff was friendly. This is a no frills stay, but very clean. There was no hot water available. Cold showers. We were given 5,000 points and free valet parking to compensate. A free stay would have been better.More

    Thank Chrystal1207
    Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 21 September 2014

    Dear Chrystal1207, Thank you for your review of our hotel. Please accept our most sincere apologies for the inconveniences you suffered during your stay. You certainly didn't experience a stay that is to our normal standards. We look forward to using your feedback to make...More

    Reviewed 14 September 2014

    This hotel has a number of problems, most I suspect stemming from poor leadership and management. None alone are terrible but together make for a poor experience. I will say upfront that every employee I had contact with was courteous and tried their best to...More

    1  Thank TP2225
    Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 21 September 2014

    Dear TP2225, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations during your stay. It looks like we missed the mark in a few different areas and we will certainly use your feedback to...More

    Reviewed 11 September 2014

    Due to the renovation of the entrance area, it was difficult to: a) find the entrance from the street and b) negotiate luggage around the barriers. Valet was there to park the car (the parking rates were ridiculously high), but I never saw a bellman...More

    Thank we3ricks
    Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 14 September 2014

    Dear we3ricks, Thank you for your review of our hotel. You certainly highlighted a few areas for us to look into and we look forward to using your feedback to address them. We hope we have another chance to connect with you soon. Safe travels,...More

    Courtyard Philadelphia Downtown
    1,047 reviews
    #15 of 88 hotels in Philadelphia
    0.7 km
     
    Loews Philadelphia Hotel
    5,493 reviews
    #8 of 88 hotels in Philadelphia
    0.9 km
     
    Kimpton Hotel Palomar Philadelphia
    2,616 reviews
    #5 of 88 hotels in Philadelphia
    0.7 km
     
    Philadelphia Marriott Downtown
    3,320 reviews
    #41 of 88 hotels in Philadelphia
    0.8 km
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • USD 119 - USD 292 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 757
    • Reservation Options
    • TripAdvisor is proud to partner with Starwood, Expedia, Priceline, Hotels.com, Travelocity, Booking.com, Hotwire, getaroom.com, Cancelon and TripOnline SA so you can book your Sheraton Philadelphia Downtown Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Pennsylvania >
    • Philadelphia
    • Also Known As
    • Sheraton Philadelphia City Center Hotel ,
    • Sheraton Hotel Philadelphia ,
    • Sheraton City Center Hotel ,
    • Philadelphia Sheraton
    Add Photo Photos
    Traveller (605)
    Room & Suite (251)
    Dining (20)
    Pool & Beach (3)
    Hotel & Grounds (293)
    Bathroom (49)
    Business Centre & Event Rooms (7)
    Family and Play Areas (2)
    Nearby
    Courtyard Philadelphia Downtown
    1,047 reviews
    .66 km away
     
    Loews Philadelphia Hotel
    5,493 reviews
    .89 km away
     
    Kimpton Hotel Palomar Philadelphia
    2,616 reviews
    .75 km away
     
    Philadelphia Marriott Downtown
    3,320 reviews
    .77 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Matias F
    2 October 2017|
    Answer
    Response from safariethiopia | Reviewed this property |
    I am sorry that I am not sure about that and you better the hotel direct. Good luck!!
    -1
    Votes
    tdugan123
    30 June 2017|
    AnswerShow all 2 answers
    Response from Thomas E | Reviewed this property |
    18
    0
    Votes
    3boaters
    27 February 2017|
    AnswerShow all 6 answers
    Response from Tom R | Reviewed this property |
    It's about a 15 min ride from the subway near City Hall
    0
    Votes
    Room Tips
    "Ask for one with a city view vs the view of the giant apartment building being constructed."
    Read review
    "Ask for a room on the higher floors with a view of the city"
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    "Floors 10 or above the better city views however longer wait time at the Elevators"
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    "There are special perks for SPG members!"
    Read review
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