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Fairfield Inn Philadelphia Airport

Traveller (74)
Room & Suite (32)
Dining (15)
Overview
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8800 Bartram Ave, Philadelphia, PA 19153-3192 See on map
AMENITIES
Free Wifi
Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Family Rooms
2.5 Star accommodation
Additional information
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Rooms
2 Dec.3 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(596)
Traveller rating
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Lough G
Saratoga Springs, New York
1518
Reviewed 4 days ago
My wife and I stayed at this Fairfield Inn a number of times before. Despite the fact that the property is deteriorating, it's still convenient for our purposes. During our one-night stay on 11/11 we were told on check-in that there was a $10 parking fee. We told the receptionist that we'd never had to pay a parking fee before, we had already prepaid for the room, we wouldn't pay a parking fee, and asked to speak to the manager. The receptionist said the manager wasn't available, and we couldn't stay in the room unless we paid the fee. We told the receptionist we wanted to speak to the manager before we checked out. We were never contacted. The home page of the property says "Fairfield Inn Philadelphia Airport offers a free 24-hour airport shuttle for a quick 5-minute ride to Philadelphia International Airport and free parking if your [sic] driving in." Also on the home page it states under Highlights "Fairfield Inn offers free guest parking ..." We called the property and requested a credit for the parking charge. The person answering transferred us to the manager's phone, and we left a voicemail message. That was on Monday, and today (Friday) we still haven't received a call. Also Monday afternoon we called Marriott Customer Service (800-535-4028). The first person hung up on me after they said they couldn't apply a credit and I asked for the manager. When I called back I was told it would be a 35-40 minute wait to speak to someone. Needless to say this will be our last stay at a Marriott property.
Thank Lough G
Response from stephanie19153, Manager at Fairfield Inn Philadelphia Airport
Responded 3 days ago
Thank you so much for you feedback. We appreciate your loyalty with Marriott and would like to apologize for your recent experience with us. Unfortunately we do now have a parking as well as every other airport property in Philadelphia. Please feel free to reach out to me directly sencarnacion@ffiphiladelphia.com because I would love to further assist you.
Beth S
583
Reviewed 1 week agovia mobile
Airport hotels not my favorite choice but pleasantly surprised with this one. Clean & comfortable room and fairly quiet (given distance to airport). I saw reviews talking about mold but didn’t see any evidence in my room. I would stay here again.
Thank Beth S
Emily G
40
Reviewed 4 weeks ago
This hotel is fine. I stayed three times in 2 weeks at this hotel and each time had slightly different issues. It was super muggy when we stayed the first 2 times and the carpets were soggy and the sheets damp, no matter how high the air conditioner ran. The second night, we went to bed early so we could get up super early for our flight - and there was so much noise in the hallway until after midnight - and the room above us was apparently practicing their clogging until about 2 am. Ugh. The third time we stayed, I requested a top floor room, which was nicer (and not damp!) and despite the large dips in the floor, was a pleasant stay. Breakfast was a typically hotel breakfast buffet - nothing to write home about but a decent meal for free. We did request extra blankets and pillows and the staff were super accommodating and very friendly.
Thank Emily G
Response from Latasha P, General Manager at Fairfield Inn Philadelphia Airport
Responded 3 weeks ago
Dear Emily G, Thank you for choosing to stay at the Fairfield Inn Philadelphia Airport and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent not meeting your expectations from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Philadelphia. Sincerely, Latasha Perry General Manager
Jason H
10
Reviewed 8 Oct. 2018via mobile
Typically a Fairfield fan, but not in this case. Paid $200/night for a room that just felt dirty. Could’ve been the moist carpet from the humidity in the room. Whole family woke up with stuffy noses and feeling clammy. Breakfast was sparse with many items consumed by hour two. One positive is the parking situation; large lot with plenty of space for guests.
Thank Jason H
Response from Latasha P, General Manager at Fairfield Inn Philadelphia Airport
Responded 9 Oct. 2018
Thanks for staying with us. We appreciate your feedback! We hope you can forgive us for the room climate. We truly appreciate and value you as a Guest at our Hotel.
zetaspeechlady
Greenville, North Carolina
26241
Reviewed 7 Oct. 2018via mobile
I can't praise the staff enough for their hospitality! Since we arrived in the city 5 hours before regular check in, the receptionist prioritized our room to be cleaned early so we didnt have to wait around so long. They even sent me a text to let me know our room was ready while we grabbed some lunch. Our room preference was accommodated and the rooms were spacious.They also helped us figure out where to go for great cheesesteaks. The negative sides are the same as the other comments. It looked like mold on the ceiling and curtains. The manager came by and said they had an inspector to look at it and they indicated it wasn't mold, but a result of the air from the ac. They suppose to renovate the situation soon once headquarters receives the report. She offered to change our rooms for our next night. They also need to update the toaster and add another waffle maker to the breakfast serving area. If they make these renovations then we would consider staying here again.
Thank zetaspeechlady
Response from Latasha P, General Manager at Fairfield Inn Philadelphia Airport
Responded 8 Oct. 2018
Thanks for staying with us. We appreciate your feedback!
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About
Description
Fairfield Inn Philadelphia Airport offers a free 24-hour airport shuttle for a quick 5-minute ride to Philadelphia International Airport and free parking if your driving in. Our convenient location is only 5 More miles from downtown. You can catch public transportation within 5 minutes for easy trips to the Liberty Bell, Independence Hall, or Penn’s Landing. For our corporate travelers, nearby companies include Boeing, Lockheed Martin, and General Dynamics. When you’re at our Philadelphia hotel, take advantage of our free WiFi and enjoy our 24-hr fitness area and revitalize in our refreshing swimming pool. Start your day with our free expanded hot breakfast. Venture out and enjoy eating at some popular nearby restaurants such as Fat belly, Erin Pub, Barnaby’s of Ridley, Leo’s Stake Shop, Family Style Pizza, and Hibachi Grill Supreme Buffet! Expect to receive a warm welcome and splendid accommodations you deserve; always at an affordable price. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Airport Transportation
Business Centre with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Shuttle Bus Service
Wheelchair Access
Free Parking
Restaurant
Hotel Style
Family
,
Business
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Family
,
Business
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
109
Price range
USD 118 - USD 266 (Based on Average Rates for a Standard Room)
Also Known As
Fairfield Inn Philadelphia Airport Hotel Philadelphia
,
Fairfield Philadelphia
,
Philadelphia Fairfield Inn
Location
United States > Pennsylvania > Philadelphia
Hotel class
Contact Information
Hotel Style
Family
,
Business
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
109
Price range
USD 118 - USD 266 (Based on Average Rates for a Standard Room)
Also Known As
Fairfield Inn Philadelphia Airport Hotel Philadelphia
,
Fairfield Philadelphia
,
Philadelphia Fairfield Inn
Location
United States > Pennsylvania > Philadelphia
Photos
Traveller (74)
Room & Suite (32)
Dining (15)
Pool & Beach (3)
Business Centre & Event Rooms (3)
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Questions & Answers
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eah41green
24 May 2018|
AnswerShow all 5 answers
Response from Ed B | Reviewed this property |
Non rush hour 15 minutes
0
Votes
blankie
7 January 2018|
AnswerShow all 7 answers
Response from jennifer m | Reviewed this property |
If you stay yes. A lot of hotels like the Marriott will allow you to use their parking when paid in advance to leave your car there. If not, right up the road is pre flight parking. I would call and find out. Hotels always... More
0
Votes
lorlemnik
26 August 2017|
AnswerShow all 5 answers
Response from 463guyp | Reviewed this property |
20 mins by Uber.
1
Vote
Room Tips
"Pick a top floor if you want quiet"
emilygU7507CI
4 weeks ago
Read review
"I was on 3rd floor right next to elevators and heard nothing."
DanielleW51
4 Sep. 2018
Read review
"Better not stay in Ground floor"
batyayogev
16 Jun. 2018
Read review
"Make sure that you are not on the ground floor if not travelling with childsren"
Vernie2015
30 Apr. 2018
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