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The young lady at the desk (both check in & check iut) was very nice and helofuk tok. But overall not a great hotel. Site said renovations had been done but it didn't seem that way. Rooms were dark and dreary. The entire hotel had...More
1 Thank Betsy D
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 10 October 2016
Thank you for providing us with details about your stay. I sincerely apologize that there were odor and maintenance issues in the room you were assigned. In response to your feedback, we are reviewing with the staff our odor remediation processes and we are also...More
Not going to get into too much details, but this hotel was a total disappointment for my family and I. We simply stayed in for a night driving by. Rooms were super dirty and smelly (yes, we had to switch rooms). The guy that registered...More
Monique at the front desk was extremely friendly and made sure all of my needs were met . She made my checkout process so easy ! Would definitely stay here again ! Hotel was clean , rooms accommodating, and staff was knowledgeable. Plus a good...More
Thank Rachel T
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 12 August 2016
Thank you so much for posting a review of our property. I'm so pleased to hear that the front desk was friendly, the hotel was clean and you enjoyed your stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Perhaps planning to visit customers near Philadelphia when the Democratic Conference was in town wasn’t a good idea. Ignorant of this at the time, the only hotel we could find for less than $300 a night was this place. Even so it was about $120,...More
This was one of the worst hotels I've ever stayed at! Checked in at front desk I was told that parking was 5$ but website says free! Room smelled and housekeeper came into room even with "do not disturb sign on door"! Manager Rose C...More