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Doubletree by Hilton Philadelphia Center City

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Doubletree by Hilton Philadelphia Center City
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3,126 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Philadelphia Center City
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Showing 2,882: English reviews
Louisville, United States
Reviewed 10 March 2016

Huge room facing street. A little loud (9th floor) from street traffic on busy street. Ask for a river view room - it must be quieter. Great natural light in rooms for desk and work. WIFI in room was intermittent - very frustrating. Recently remodeled, but still has the look of mid range hotel. Cookie on check in was nice....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Mark D
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Mark D, Thank you for your detailed feedback. We apologize for any interruptions in wifi service, I hope that we had the opportunity to assess the situation while you were with us at the hotel. Please visit Philadelphia again soon, and safe travels.

phila pa, United States
Reviewed 9 March 2016

Very disturbed over my stay at Doubletree. You did not have me listed as Hilton Honors and i noted that info twice. Was not on HH floor. I asked for handicap room and not available. Then asked for stool for shower but no luck. So could not use shower. What is use of HH member

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank James L
Calvin P, On behalf of the hotel staff at Doubletree by Hilton Philadelphia Center City, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Cairo
Reviewed 9 March 2016

Been there for one night in March 2016. The hotel is very central, it is within viewing and walking distance from the great Philadelphia City hall. You can also walk to the national mall and the famous "Rocky" museum as well as the liberty bell and liberty hall. The hotel is really close to a metro station (around 2 minutes...

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Helpful?
1Thank Bishoy_louis
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Bishoy_louis, Thank you for your feedback, and for staying with us. Wifi is complimentary for all Hilton HHonors members, and to anyone with AT&T service. Hilton HHonors itself is a free rewards program, so we definitely encourage you to enroll before staying with Hilton Hotels in the future. Safe travels, and please visit Philadelphia again soon.

New York City, New York
Reviewed 9 March 2016

I have not yet gotten the chance to stay in the hotel but we were so impressed by the wonderful hospitality offered by the hotel. I came from New York City for a weekend visit to Philadelphia. We stayed one block away from the hotel and our building had a fire evacuation right after midnight last Saturday. We went to...

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Helpful?
Thank Lucy L
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Lucy L, Thank you for taking the time to share your thoughts. I'm pleased that our staff was accommodating while you waited to return to the location where you were staying. Please keep us in mind for your future stays in Philadelphia, and safe travels.

West Chester, United States
Reviewed 8 March 2016

Reservation process was easy as was choosing a room for pre-check in and selecting extras (towels and foam pillows). Location was ideal for our event at the nearby Kimmel Center that evening that started at 6 pm. Breakfast buffet included in the Supersaver price was great and parking was also included making the price a relative bargain for our purposes....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Martin F
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Martin F, Thank you for your feedback. I'm sorry for any delays that you experienced during the check-in process. In addition, we'll be sure to research the cause of the breakdown in communicating your special requests. I appreciate your intent to return, even with the few service inconsistencies that you've described. Please visit Philadelphia again soon, and safe travels.

Denver, Colorado
Reviewed 8 March 2016

I had a one night stay at this hotel. Great location! Easy walk anywhere you wanna go in Philly! Lots of great restaurants around the hotel as well. The hotel does offer an executive floor and lounge with drinks and food. The hotel is pretty easy to get to from the airport. Parking is available but is pretty tight in...

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Helpful?
Thank Tyler26
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Tyler26, Thank you for choosing to stay with us while you visited Philadelphia. Please visit again soon.

Houston, TX
Reviewed 8 March 2016

Review collected in partnership with Amoma.com
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1Thank Z9952YGpaulg
KTPMurnane, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Voorhees
Reviewed 8 March 2016

Service at the DoubleTree was excellent. When we arrived the desk clerk Meghan was being hassled by a customer. She was pleasant the whole time and never lost her composure. Truly professional. The room was excellent with a great view of the skyline. Our only complaint would be the poor service in the O restaurant and bar late in the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Paul N
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Paul N, Thank you for sharing your thoughts for our readers here on TripAdvisor. We appreciate your feedback regarding our service, great sleeping rooms and beautiful views of the Avenue of the Arts. Please stay with us again soon, and safe travels.

Denver
Reviewed 7 March 2016

I don't typically stay at hotels like Double Tree but I booked this business trip on very short notice. Hotel features a very nice room with a great view. Wifi is not free unless you are a Hilton member. The bar and restaurant are ok. Outside of the view and a nice room this hotel is not special but it...

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Helpful?
Thank Michael O
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Michael O, Thank you for your feedback. I hope that you'll give us another chance to impress you during a future trip to Philadelphia. Safe travels.

Toms River, United States
Reviewed 7 March 2016

Bathroom was dusty and there was hair on the bathroom floor. I was too tired to bother with the staff, I cleaned myself, before taking a shower. I won't recommend it for business purposes, the breakfast area staff was horrible. They were extremely rude to the guess, because of a simple breakfast card.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Maria A
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Maria A, I'm sorry that you didn't share the positive experience that most of our TripAdvisor guests have enjoyed. We'll be sure to pass your comments to to our Director of Restaurants to review with his staff. Safe travels to you, and please visit Philadelphia again soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Doubletree by Hilton Philadelphia Center City

Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Region: United States > Pennsylvania > Philadelphia
Price Range: $203 - $513 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Philadelphia Center City staff and other travellers.
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Bakersfield, California
10 months ago
Atlanta
3 months ago
Brooklyn, New York

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Questions? Get answers from Doubletree by Hilton Philadelphia Center City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fifth floor convenient to pool, sauna, workout room”
 of 5 bubbles 598lynb, 18 Mar 2017 | Read review
“If you are a Hilton Honors Card member, use it to acquire the room and check that price against the best available price elsewhere.”
 of 5 bubbles DerekC587, 13 Mar 2017 | Read review
“High Floor and Odd # Rooms”
 of 5 bubbles aussienorules, 4 Mar 2017 | Read review
“Ask for a corner room overlooking Broad Street--there is a bit of noise from the street but the views are terrific.”
 of 5 bubbles canyonsdave, 3 Mar 2017 | Read review
“Rooms on the NW facing side offer views of Broad Street and City Hall.”
 of 5 bubbles Maskotas, 21 Feb 2017 | Read review
5 of 5